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Rated 3.6 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by The best!!! My friends and family stayed at the Long Beach Hotel for a convention and everyone at the hotel was so helpful. They were very attentive of all our needs. Since the moment I walked in until the moment I step out of the hotel I felt so comfortable. Ivan, Dylan, Stephanie and Diane are excellent. I will sure come back! 01 March 2014
Rated 4.0 out of 5.0 by Soccer Tourney Accomodations Location is not the most desirable and I had my doubts when I pulled into the property, but once inside I felt better. The staff from the moment we checked in to the time we checked out was exceptional. We especially enjoyed the food service staff, they made us feel very welcome and went out of their way to make our whole team happy...15 teenage boys and their families! If this hotel was located in a better neighborhood, I would have given it a higher rating. Still in the process of remodeling the property, but looking very modern and clean with what they have done so far. 26 February 2014
Rated 5.0 out of 5.0 by Great Stay I was very impressed with this hotel even during thier rennovation. We slept very comfortable. It was close to downtown and to where my aunts funeral services were being held.. I will deffinatley stay here again. 25 February 2014
Rated 4.0 out of 5.0 comfortable clean rooms easy access to shops, will come back again, only negative is the parking ,10$ per night , but front desk was able to dismiss this charges, thank you. 24 February 2014
Rated 2.0 out of 5.0 by Key did not work numerous times in 1 day First of all, the front desk person at check in did make note that I was a Platinum member but DID NOT offer any of the Platinum offerings such as 500 points, free drink ect. So I did not get anything at all. She seemed to be worried more about what was happening on her phone. Then, when I went to my room for the first time, my key did not work. I had to go to the restroom pretty bad so I was not happy about dragging my luggage back down the elevator from the 4th floor to get my key re-coded. I then left to go eat dinner. When I came back, my key did not work again. There were 2 couples in the hallway (2 different rooms) that were having the same problem. Once we got in the elevator, another guest got on the elevator from the 3rd floor and they had the same issue and told us that it wasn't the first time that day. Then, I left the hotel again later that afternoon to go to the casino. I got back at around 11 PM and guess what??? My key did not work. After arrival, my plans had changed. I was going to need to stay in town for 4 days instead of one. I had planned on just changing my reservation to stay all 4 days at this property but, I quickly checked out the next morning and moved to the Holiday Inn Airport location. I doubt I will ever go back to this downtown hotel ever again. The front desk person was telling me that I was not using the key correctly and that is why it didn't work...HAHA, I stay in hotels all across the USA all the time and I know how to use a key. Its funny that after she would re-do the key, it would work. But, every time I would leave...and then come back, my key would not work. I know how to use the dang key, I am not ignorant. 24 February 2014
Rated 5.0 out of 5.0 by Great service! All the staff was great, restaurant staff was courteous and helpful. Excellent facilities and the hotel was very clean. :) 13 February 2014
Rated 5.0 out of 5.0 by Nice room and excellent service. I was warmly received upon arrival, and treated royally during my stay. The hotel staff, from the front desk to the shuttle drivers, is always professional. I enjoyed a meal in the restaurant, and it was delicious ! The service was excellent ! The newly-remodeled restaurant offers one an opportunity to enjoy a unique dining experience. 12 February 2014
Rated 5.0 out of 5.0 by Excellent staff We stayed at the Holiday Inn Long Beach the night before our cruise departed. The staff here is helpful, polite and friendly. When I told our shuttle driver, Natalie, that I wasn't sure what to do with our bags and how to spend an entire day in Long Beach before our return flight, she told us to call the hotel. They would pick us up, store our bags and transport us downtown and back so we could enjoy the day in Long Beach. Thanks to the staff at the hotel we enjoyed a stress free day prior to returning home. Also, the staff in the grill were wonderful. We had great burgers there and were glad we didn't have to leave the hotel to get something to eat. The hotel is in the process of being renovated and the decor is very pleasing. They have computers for guest use and we were able to print our boarding passes. 22 January 2014
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