Rated 3.9 out of 5 by 224
Rated 4.0 out of 5.0 by Trazler Good Stay
Clean and compfortable. Breakfast takes way, way too long.
02 March 2015
Rated 5.0 out of 5.0 by smalls3105 Don't let the outside fool you
Even though this hotel is in a rough area they provide 5 star service. Everyone we came in contact with was friendly.
25 February 2015
Rated 5.0 out of 5.0 by Rhinoh Stayed night before our Carnival cruise
Read some of the reviews for this hotel and I found that the negative ones were not true or the hotel has fixed them when someone has brought it to their attention.
CHECK IN - Our check in member of staff was amazing, recognizing me as a member of the IHG club and offering the perks that go with it, she was brilliant.
PARKING - Parked my car in the underground parking and had no issues, some of the spots were dark but I saw nobody around that would stop me parking there.
ROOM - Room was great and good size for me, my wife and my 2 kids, and we had a fridge and microwave in the room , didn't use it but it was there if needed.(certainly bigger than our cabin on the boat!) - my only criticism was that the TV should be bigger, but that did not stop me enjoying the room and we had a view of the front of the hotel and it was quiet.
BAR AND RESTAURANT ONSITE - arrived late and so we went downstairs and had a drink in the bar, the staff did not mind my 11 month old daughter crawling around and we ate the food from the bar - my son ate free as kids eat free and we had a pizza it was all very nice especially with a few beers too!
GYM/POOL - Sorry didn't use it but saw people using it and it looked nice.
SHUTTLE - Great service from the shuttle - AMAZING, we dropped our hire car off at Long Beach airport and the shuttle picked us up and then took us from Long Beach airport to the Carnival Cruise ship terminal, the driver was very careful and we loved the ride.
I would definitely recommend the hotel to anybody that is heading on a Carnival cruise like us, or on business etc - and as long as you don't want to be right by the sea of Long Beach this is a brilliant hotel - did not feel scared of the area at all !
24 February 2015
Rated 4.0 out of 5.0 by Bilnix Old property
The property is an old small property that had a facelift.
The staff was great but that can't makeup for an old outdated property.
I wish I could have written a a better review but felt it would have been wrong. This was my 2nd visit to this property and nothing has changed. Again the staff was the best doing what they can do with what they have.
22 February 2015
Rated 5.0 out of 5.0 by ormistol Thankful for the Shuttle
Visiting Long Beach for the first time, the Holiday Inn Shuttle service was the greatest amenity. They offered free shuttle rides to anywhere within a three mile radius of the hotel. We used the shuttle to visit several locations in Long Beach, including the Pacific Aquarium, the wharf and pier for the Catalina Express. We were able to call for the shuttle after eating out in the evenings. The personnel were very friendly and went out of their way to make our visit special.
22 February 2015
Rated 5.0 out of 5.0 by jj 5 Great, great experience
Entire staff went above and beyond for us (traveling with 5 kids) . We arrived in evening and needed to feed the children. We ate there in the hotel; the kids ate free and the food and service were very good. The pool hours were posted as open till 10:00 pm but before our arrival no one had been using the pool so the lights, etc. had been shut down for the evening. After being confined to the car for 9 hours, needless to say, those kids (ages 3 to 9) had some energy to burn! The staff immediately made arrangements to have the pool area re-lit and ready for us to have a brief late night swim. As a result the kids burned some energy and slept soundly.
The rooms were clean and the beds extremely comfortable. Would highly recommend.
21 February 2015
Rated 5.0 out of 5.0 by Larh2o Staff excellence
All of the staff we ecnountered were excellent. I talked to
several of your front desk staff. They all were more
involved in makeing our stay the best we have had in a long time and we use a number of hotel chains.
The people in the dinning department for breakfrast
were equally enthuisastic in their work.
18 February 2015
Rated 5.0 out of 5.0 All staff
EXCELLENT! The staff were attentive and proactive.
16 February 2015