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Rated 3.8 out of 5 by 307 reviewers.
Rated 4.0 out of 5.0 by Relaxing hotel Good experience Good hotel excellent staff Good facilities Convenient 26 October 2014
Rated 1.0 out of 5.0 by Very basic, very poor food and service After staying in Holiday Inns all over the UK I found this stay to be below standard. The room was basic but clean, the lobby and bar area were unwelcoming. The food menu sounded good but unfortunately the quality of food did not live up to expectation. After ordering leek and potato soup I was served tomato soup! After brining this to the waitress attention I was told 5 minutes later that there were no leeks left so there was only tomato available. The main course a seafood risotto was lukewarm and not worth the £14 charge. Another member of my table was served cold chicken and when he told the waitress she asked if he wanted it re-heated! Obviously he refused. 24 October 2014
Rated 3.0 out of 5.0 by Not as bad as some reviews would lead you to believe.... ...although the jacuzzi still wasn't working. Keycards kept deactivating, and no, we didn't all keep them beside our phones on the many separate occasions we had to get new ones programmed. Noisy kids shouting on the corridor, which isn't their fault because they're just kids, I blame the obnoxious parents we had the misfortune to be beside, who were just as loud as the kids and took umbrage when they were told to shut up. 23 October 2014
Rated 4.0 out of 5.0 by Lovely room, shame about the bathroom Really comfortable room. Upgraded to executive suite which was lovely. Wish we had had a longer stay to enjoy it. The bathroom however had lights not working in it and mould on the ceiling. Overall great and really friendly staff. 22 October 2014
Rated 2.0 out of 5.0 by Disappointing Staff were fairly friendly, but the hotel was shabby and dirty. Furniture in my room was broken and the bathroom had mould and smaller strongly of dampness. Room service was not of a good standard. 19 October 2014
Rated 1.0 out of 5.0 by Holiday Inn Walsall M6 J10 I stay at IHG hotels on a regular basis and can honestly say this is the worst one I've ever stayed in. There are too many issues to list here, but in summary I had issues with heating in my room, mould under windows, cold food served by room service and an exceptionally rude receptionist. I will never stay here again and and will strongly advise others not to do so either. This place needs to raise standards or risk damaging the IHG brand 18 October 2014
Rated 1.0 out of 5.0 by Walsall Holiday In Food in edible Would not recommend this Hotel to anybody 17 October 2014
Rated 3.0 out of 5.0 by Poor room quality? Booked two rooms, One had Mould on the walls, net curtains and the window surround. Mould in the corner of the room from top to bottom! So this room had issues with ventilation and cleanliness! Room next door perfect? So....Over-site of cleaning staff and maintenance in this room. Reported to reception on checkout. 16 October 2014
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