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Rated 3.8 out of 5 by 469 reviewers.
Rated 4.0 out of 5.0 by decent base for a business trip Room good, staff excellent, bar OK, food a bit disappointing. Overall it was a pretty typical Holiday Inn experience. The outside of the hotel doesn't inspire, but inside is better. October 11, 2015
Rated 5.0 out of 5.0 by Great Staff Great staff - all very friendly and nothing was too much trouble. October 11, 2015
Rated 5.0 out of 5.0 by Mrs Excellent hotel for business and I will glad to be there again! October 9, 2015
Rated 4.0 out of 5.0 by Good Night sleep. Room was quiet considering near to Motorway. Clean room, but bathroom let it down with (hole on inside of bathroom door and mildew on ceiling). Had a good night sleep. October 9, 2015
Rated 3.0 out of 5.0 by Over-priced and unclean Came here for a weekend break. Can't really say much positive about this hotel. Waited for ages to get served for lunch despite the fact it wasn't busy. Cleanliness is really poor. For example, there were plates left on the corridor from someone's breakfast the entire weekend ! Our room also didn't get cleaned the whole time we were there. Expected much more for the money we paid and wouldn't go back. October 8, 2015
Rated 4.0 out of 5.0 by Disrupted Stay Good services all round, disrupted by an unexplained noisy alarm in the morning. Noises from upstairs equally disruptive. October 7, 2015
Rated 3.0 out of 5.0 by little changes would make this a great hotel For regular travellers this is a Kew Green hotel, so you will know what to expect as to the condition of the hotel. It is clean and looks as thought hotel was refurbished recently. Front of house staff are very friendly and try to help however they are slow. Room aircon didn't work, shower head was broken, safe was broken, no hairdryer in room, no remote for additional TV reported issues. Hairdryer and showerhead problem resolved. Breakfast was buffet style but hot portion was cold before it was on the plate, tables and chairs were dirty with crumbs on the chair, staff were running about but were not appearing to do nothing but move crumbs around tables. Bew Aware that swimming pool is very small and 4 mornings a week an exxternal toddler group uses the pool for 3 hours. We were unable to do any swimming at this time even thought there was a very small laned area. September 30, 2015
Rated 2.0 out of 5.0 by attention to detail To be a successful hotel, attention to detail is important. I found that carpet stains in the room and dining room appeared old. The bathroom was not particularly clean, it looked like someone had wiped their nose on the wall. The mirror was clean half way up, and there was mould growth in the overflow. The noise from the aircon generator outside the room was excessive and interrupted sleep every time it fired up. On the plus side, the reception staff and our waitress in the restaurant were attentive friendly and polite September 30, 2015
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