Rated 3.9 out of 5 by 265
Rated 5.0 out of 5.0 by weex35 Stayed 9th May - Outstanding Service
On the way home from a business trip, we decided last minute to stay over and break up the journey. Booked 15 minutes before arriving so didn't expect much.
Room was tired, bathroom mouldy from what appeared a leak from above. Heating in room didn't work. Overall it was still a higher standard than i'd expect at the nearest budget hotel which we had priced and was more expensive.
Ordered room service, two burgers, they did inform us it would be about 45 minutes. After an hour, it arrived but only one burger. We informed the member of staff and the manager came back.
What happened next was probably the best response and experience i've ever had with any Holiday Inn or IHG Group hotel.
The manager was fantastic, sorted a replacement burger very fast, explained hotel was full and we had last room, organised a temporary heater. He couldn't have been more helpful and I just wish I had got his name to commend him here, hopefully someone at Holiday Inn which check staff rota for 9th May and sort that out??
20 July 2014
Rated 1.0 out of 5.0 by jolly hockeysticks Worst Holiday Inn
I arrived to hear someone complaining about their room, which I ignored thinking that happens sometimes. My room was clean and everything looked nice but the tv would only stay on for a few minutes before turning itself off. I wasn't too worried because it was late and I thought I would just have a shower and go to bed. The shower didn't work either! After much messing about, I finally managed to get some water but it was only tepid.
In the morning I mentioned the problems at reception and the response was a shrug and the comment that they would add it to the list!
I will not be staying there again!
16 July 2014
Rated 5.0 out of 5.0 by JuliaR Business or Leisure
I have stayed here on business and leisure.
A very professional and friendly staff who always make you so very welcome.
I would like to mention 2 particular staff who always meet you with a smile and a genuine passion for great service
Victoria and Nathan
14 July 2014
Rated 5.0 out of 5.0 by Where Great Deal
Always stay at Holiday Inns when in GB. This one rates among the best we have used. Staff were really great. The only thing that was disappointing was that the mushy peas were liquid (so nothing big). Well placed for the M6 motorway, car park is at the edge of the motorway, but once in the hotel no noise from it.
13 July 2014
Rated 1.0 out of 5.0 by Morgaine What else could go wrong?
This was our first time staying at this hotel and it was quite the experience! We should've been warned of things to come when, upon check-in, we were informed the room key machine was not working, so there was a queue of guests waiting at the front desk to be escorted to their rooms by staff in order to be let in. This happened each time you had to leave your room. The key machine wasn't working the whole time we were there, and judging by how important it is and how inconvenient it was for everyone involved, they might have had a spare machine to use?
The room was very nice, but air conditioning in one side of the hotel was not working, so quite hot in the room.
Then, after a very long day of travel, we went to the lounge to get some dinner, only to be told that the wait for food would be over an hour as they had 3 different functions going on in the hotel and the functions were being served first. We were offered brochures for take-away pizza.
I think that functions are an extra income for the hotels and should not be to the detriment of paying room guests. We decided to pass the time before dinner by going for a swim, only to be told the pool was closed due to the problem with key card entry.
By this time we were more than a little fed-up with the whole situation, decided to skip any dinner and wait until breakfast. Asked for 2 of the discounted breakfast vouchers and were told by receptionist she would add them to our account straight away. You guessed it, after a very mediocre breakfast (compared to many other Holiday Inns).. we were charged the full 27 pounds for 2 breakfasts on our bill. We had to dispute the charge, saying we had ordered the coupons the night before, had been assured they would be posted to our account..
I think with all of the problems the hotel had going on, and all of the experiences we had while while there, something should have been done as compensation, but nothing was offered.
To be fair, the receptionist on the first night was very friendly, even through her very stressful situations.
12 July 2014
Rated 4.0 out of 5.0 by Snowyj40 Holiday inn Walsall
On checking into the hotel the staff were busy dealing with a school prom and it took time to check in.
On arriving in the room it was found to have faulty air conditioning unit. I telephoned reception and raised the issue. The manager said he would send up maintenance to fix the problem. After waiting approximately 2 hours and numerous phone calls to reception, I decided to go to the front desk and find out what is going on as it was now midnight and we had been travelling all day from scotland.
on arrival at reception the duty manager had changed over and no information had been passed on so we were back to square one.
The manager told us that they did not have any maintenance on during the night period,so we had basically been lied to by the previous manger. We were offered a room change the next day,which we accepted and complimentary breakfast for the duration of our stay.
due to the function the previous night breakfast was to be honest dire ,all the food was cold and inedible.
I do not recommend staying at this holiday inn
09 July 2014
Rated 5.0 out of 5.0 by Indie71 Comfortable and great service
Brilliant service and a very comfortable hotel to stay in!
09 July 2014
Rated 5.0 out of 5.0 by cally10 Peace and quiet
This hotel provides a very quiet nights sleep because of the comfortable bed and pillows and no road noise!
06 July 2014