Rated 3.6 out of 5 by 58
Rated 3.0 out of 5.0 by sleepy_3 Out dated HIE
They need to update this hotel. It may be clean in the room and a comfortable bed to sleep in, but it is old looking.
July 17, 2014
Rated 2.0 out of 5.0 by new-hyatt-customer2014 OK for a place to sleep - not memorable
Our visit wasn't horrible - just not worth what we paid.
The price was inflated because the hotel was close to major event. We'd expect an increase but the price was more than double what we paid last year.
Double the cost, but lacking basic, customary amenities - no nightlight, no fan in the bathroom, the shower curtain didn't close completely, the toilet flush was LOUD.
The pillows were very fluffy - so much so that we woke with neckaches. And there were no options. The last time we stayed, there was a variety of pillows from soft to hard. Not this time.
The walls were thin enough that our neighbors woke us in the morning with their casual talk. Not yelling - just chatting. We heard everything.
We paid $20 for breakfast to be included and come it learn that we were restricted to the $7 breakfast choice (lost $6 in the bargain).
There was a $20 event option - which we didn't take but it bears mentioning. This included tickets to the event, a souvenir cup and $10 in food coupons.... Event tickets were free - why pay you $20 for them??
The hotel, while looking clean, had a funky, musty smell.
Our stay wasn't the stuff of horror movie - just not worth the money and not worth booking with you for next year.
July 14, 2014
Rated 5.0 out of 5.0 by Ag14 friendly staff
the front desk staff was great and very attentive of guest, chay was very friendly and had a very warming smiling!
July 12, 2014
Rated 4.0 out of 5.0 by jewls7 Kaboom Town
Our Party had booked 3 rooms for the Kaboom Town 4th of July festivities. It was an excellent location (right across the street from the park.) The staff of the hotel was excellent. In regards to safety, they monitored everyone and were very visible in an effort to keep non guests from entering the premises. This is an older hotel and in desperate need of updates. For example: the pool is a standard rectangle, the refrigerators
July 9, 2014
Rated 3.0 out of 5.0 by Jambalaya1 Mediocre Experience
Although the hotel staff was extremely nice, the hotel had a dingy appearance on the inside. The water pressure in my room was low. Upon entering the hotel, was attacked by a bird. Along the walkway, there are some small trees. Apparently, the bird once had a nest in the area. When you walk up the walkway, the bird flies at you; going from one side to the next. When I notified the front desk, they were aware. But they said that it was nothing that they could do. The wildlife organization had moved the nest to another location. However, the bird stayed in the area. Nothing can be done because the bird is protected. Interesting!
Also, the beds are not what I have been used to when staying at Holiday Inns. The mattresses were a cheap quality. It was rather hard and I could feel that coils. I don't think that I will be staying at this hotel again.
July 8, 2014
Rated 5.0 out of 5.0 by LittleDsCaddy Highky Recommended
Hotel staff was excellent! They introduced themselves and made sure I felt comfortable in turning to them as needed.
July 4, 2014
Rated 2.0 out of 5.0 by jack27321 my list
during my stay:
1) roaches in the bathroom two days in a row.
2) no parking because of a meeting going on.
3) goo, like bubble gum, in the carpet.
4) $2 for a coke at the bar? no value
5) NOISY! stomping from the room above practically yelling in the halls.
6) no complimentary breakfast (for this price?)
7) staff was friendly, but did not let me know of perks like manager happy hour, etc.
I won't be staying here again unless I've no other option.
June 30, 2014
Rated 4.0 out of 5.0 Great service, clean environment
The hotel itself was awesome. The only issue was the light switch near door controlled the television power. I had to leave the light on in order to watch TV. My stay was comfortable and I love the location.
June 25, 2014