Rated 3.6 out of 5 by 36
Rated 3.0 out of 5.0 by WWTraveller Not a worthwhile property
This hotel has several negative features:
1) The room décor is VERY dated and quality is quite poor. Bed [mattress] & bedding quality is abysmal.
2) The restaurant is very limited (in terms of open timing and food availability) and quality is not great at all.
3) The management arbitrarily imposes an 11am check out and does not honor IHG Rewards Club terms pertaining to late check outs.
4) The property itself is has no amenities and the common areas are not very attractive.
The staff is very pleasant and provides quality service. That is about the only high point for this location. The price point for this location is not inline with the quality level [or lack thereof] found within.
February 27, 2014
Rated 5.0 out of 5.0 by Brock12 Great room!!!
I had such a nice stay. My room was so clean and very comfortable. I just loved it and was able to relax.
February 26, 2014
Rated 5.0 out of 5.0 by Perfect Lady Great Staff
I had a great stay at this property. It was a little out dated but the staff makes you feel welcome. The manager's social was a great bonus and the bar attendee, Charmin was cheerful. When I asked about restaurants in the area she encouraged my husband and I to dine in the restaurant. The food was great. Kudo's to the Assistant G.M ( I forgot her name) but she helped me with directions.
February 19, 2014
Rated 5.0 out of 5.0 Great
Much better than others IHG members around.. Next time i will stay here.. Thanks
February 13, 2014
Rated 3.0 out of 5.0 by Pearlsdads Terrible Restaurant, Confused Front Desk
I've stayed at this property 4-5 times and it's always a disaster. The front desk can almost never initially find my reservation, my IHG Platinum number or my Credit Card. This time was no different. They found my first day and couldn't locate my second day so they were about to tell me I had to change rooms or leave the hotel for my 2nd night when I forced the issued and showed them the 2nd confirmation number. They disappointingly relented and cleared me for two nights.
The food in the restaurant is enough to make a prisoner go on hunger strike and to make it worse they gouge you on the prices. Every time I'm there, my company is picking up the tab and still I can't stomach to eat such bad food at such prices. Additionally, unlike most Holiday Inn's or H.I. Express there is no complimentary breakfast.
Next, I was un-pleased to find an USA Today shoved under my door in the morning. Maybe I'm being to picky but as I walked down the corridor in the morning I saw that someone had placed a copy under everyone's door. I wish they would have saved the paper and not wasted it on all those copies. Many people don't read the newspaper and personally I would have to be pretty desperate to read USA Today. Next time, leave the complimentary copies in the lobby and 'save a tree'.
Lastly, this property's rooms are extremely dated. They look woodsy and floral and hardly what you'd expect at this price point. And a piece of advice, when you do finally renovate your hotel, you should put some outlets on lamps or desks, We are a digital culture (phone, computers, cameras) and we need some place power up.
p.s. set a clock in a room once and a while. They're always flashing 12:00.
February 12, 2014
Rated 5.0 out of 5.0 by LeroyM Travel hotel
The entire staff is very professional and friendly! Devonia, front desk clerk, always greets me by name and knows my daily wake up calls.
February 10, 2014
Rated 3.0 out of 5.0 by cckhek Terrible Beds and Clean Room but Really Needs Updating
We stayed one night in this hotel. Upon checking in I was recognized as a platinum member and given a voucher for a free value breakfast. When I told the front desk person that my reservation was already suppose to include breakfast she gave me another voucher for one free drink. The room was outdated and the bed was terrible. It had virtually no innerspring left and was not at all supportive. But the TV was updated and the room was clean. The room also had a mini refrig and microwave which is always nice. For breakfast we were only allowed to choose the value breakfast for a hot entree and it was okay, nothing special. We ordered egg beaters scrambled and they were not good. The location of the hotel was good and convenient to the tollway.
January 29, 2014
Rated 5.0 out of 5.0 by againes Great value for the money
Convenient location, plenty of amenities and comfortable stay.
January 29, 2014