Rated 3.3 out of 5 by 22
Rated 5.0 out of 5.0 by sunseeker1 October Sun
Enjoyed my stay in a Junior suite..Plenty of room for 2 children and one adult.As a smoker i liked the balcony as i did not smoke in the room.
Had room service one night , burger was very rare in the middle but the rest of the food was fine.
Had a meal by the pool and that was fine, prices ok not over the top.
Service first rate, always smiling and helpful at reception.
Pool area was nice, and room rate was good.
No major complaints , and would stay again.
It is a three star hotel, in my eyes, but i am happy with that level, as the surrounding area is great, and makes it the only place i will stay in Alicante..
Beds were good,mini bar not too over priced, but only two news channels in English on the tv.
Staff are happy to help in any request, and it is a very relaxing place to be for a few days.
November 3, 2013
Rated 5.0 out of 5.0 Que bueno - excellente
Great place for a holiday.
Fantastic staff and swimming pool.
Worth a visit.
We will return again.
Arthur. Lincoln UK
October 30, 2013
Rated 3.0 out of 5.0 by Kimski44 Good value, but average hotel
Staff very good, approachable and nice. English not really spoken, outside of Reception. Fairly close to excellent beach. Pleasant swimming pool. Seemed to be very good value, looking at rates available outside main holiday periods. Food tasty, with good portion sizes. Spacious rooms. V good air conditioning. Wifi had very good connectivity and was free.
Hotel needs refurbishment on ground floor of carpet in corridor as it's very worn. Sunloungers frequently collapsed on lots of guests! Bar closed very early (before 11pm), plus no food available at all between 3pm - 8pm!! - so ok for Spanish market perhaps, but not international guests. Beds very uncomfortable (hard mattress, beds rolled around on floor), hotel very noisy (thin walls, loud guests banging doors etc). Hotel quite difficult to find if not familiar with Alicante and the area.
October 25, 2013
Rated 1.0 out of 5.0 by Scandinavian My most negative IHG experience
In all IHG hotels I have stayed the people checking me in has recognized my loyalty as platinum member and arranged the best possible room. Here they did not see that I am platinum member (!?). They did not offer the voucher for the refreshments or extra points as defined by the new IHG club regulations nor the old standard of arranging some refreshments as a special welcome to the room. This was a surprise as the staff at the IHG hotels where we stayed the days before in Barcelona and Valencia were perfectly aware of this regulation and happily provided the vouchers pro-actively. I asked the staff about it and they said they never heard about it but promised to check it. They did not, and I asked again before departing. They once again promised to come back with an e-mail to me but did not bother to do that. Another odd thing was that when checking in I asked for the nearest way to the beach and the person informed me that it is through the lower gate on the back of the hotel. We started to use that gate several days and on the fourth day when returning we were refused entry through this gate. Unbelievable! The rooms were the worst Holiday Inn rooms I have seen after using IHG in many countries around the world during the last ten years. It was not even possible to make tea and coffee in the room and every detail of the property is outdated. Floor cleaning was terrible. I asked several times if they could upgrade me as platinum member to a better room but the staff was not interested to do anything about it. It is clear that San Juan area is built for only Spanish tourists and that the service people are not interested in servicing foreign people (especially if you do not speak Spanish) so in general this IHG hotel is completely misplaced. I wish that IHG would remove this hotel from the IHG chain!
October 23, 2013
Rated 3.0 out of 5.0 by Kam727 Good Price-Value
I stayed in the hotel several times.
Of course it seemed this Hotel needs partly to be renewed (pool, bath tub) In general a good price-value.
Good public connection.
But please make sure that Hotel WIFI works everywhere not only in selective rooms (Last Stay Room No. 119 - no signal)
Hotel is fine for 1-2 night stay, but for longer stay I personally would recommend to spend more for real 4-Star Hotel.
October 8, 2013
Rated 5.0 out of 5.0 by Magny60 Nice Place...For Holiday
Good Breakfast....EGG-Bacon..Much to choice for a good breakfast....and very nice beach...10.min..away...We will come back...next summer....
September 26, 2013
Rated 1.0 out of 5.0 by Riccioluta Very poor service at the hotel
I was really disappointed by the staff and service at the hotel. Our check in was really fast, but not informative at all. Besides the fact that receptionist's english skills were less than ideal, she did not mentioned nor available services at your property nor even magnetized my key for the gym.
Also the quality of housekeeping was really low - every time after cleaning we relealed several undone areas of the room.
Especially I would like to mark the extremely untidy breakfast - empty milk bottles on tables, scattered cereals, dirty coffee machine etc.
I'd like hotel management to take some measures about all points mentioned above, because wy IHG Rewads Club Membershib was not even mentioned
September 7, 2013
Rated 5.0 out of 5.0 by GJH123 fantastic place
this is the second time we've stayed here, we had a junior suite which was a great size and had a balcony . The room was perfect for us and was cleaned thoroughly every day and new towels provided.
we were quiet happy to relax by the pool for most of our stay.
The hotel is a short walk to both the beach and the town centre ( a few minutes ) and the town centre has some great shops and restaurants.
we found all the staff, from reception,bar staff , lifeguard and cleaning assistants extremely helpful and friendly and will certainly return.
September 4, 2013