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Rated 3.4 out of 5 by 36 reviewers.
Rated 3.0 out of 5.0 by on the downhill First of all, I have to say that I like this hotel. It's very convenient for a stay at San Juan playa and I personally prefer it to any of the hotels located right on the beach because it makes the hotel more calm and less party oriented. It also gives you the opportunity to have a little walk before getting to the beach (it's about 300m so really perfect in my opinion). The hotel also has a nice pool if you prefer the pool to going to the beach and the staff is usually very nice and helpful. It also has a little gym and paddel courts if you feel like keeping active. All this to say that I've stayed in this hotel about 6 or 7 times in the last 7 years and I'll probably be back. However... and it's a big however, there's no denying that since my 1st visit to this hotel (I absolutely loved the hotel at the time) it has been going steadily downhill. Everytime I make a review about the hotel it seems to me that the main issues remain on my next visit and I'm quite sure that I'm not being very picky. The main thing that should be easy to improve is the WIFI. I know it's free wifi but they advertise it as being free as in all IHG group hotels, and the signal is always very week in the rooms, if you want a good connection you have to go near the reception. The other thing that seems out of place to me is that in a 4 star hotel I don't expect to see in 2014 the old CRT TVs, I know it would be a rather big investment but a 4 star hotel needs to be a little more up to date. I think the TV isn't a big problem, but image-wise it looks terrible unless they get rid of 1 of the stars and then I suppose for a 3 star hotel it can be acceptable. I should add on the other hand that the channel selection is pretty good with many foreign language channels available. It seems to me that some of the rooms really need to be refurbished a little. The rooms are clean overall but the bathroom in my room this time really was starting to look tired; the hose on the showerhead was completely yellowish and there was a piece to the shower accesories that was missing. These are once again not very important issues when staying at a 2 star hotel, but if this one has 4 stars, I think this shouldn't happen. Anyways, like I said earlier, I still like this hotel, I'd still go back, but if Holiday Inn wants their image to remain good they should do a few little improvements to the hotel because apart from the very nice staff I think it's absolutely not worthy of its 4 stars the way it is right now. July 15, 2014
Rated 2.0 out of 5.0 by No es un 4 estrellas Aunque tenga 4 estrellas es claramente 3 estrellas, la piscina y terraza está bastante bien, también el personal, está a 10 minutos andando de la playa, tienen un gravísimo problema con el aire acondicionado que nunca había visto en un 4 estrellas, no se puede regular ni la temperatura ni la potencia del aire, solo hay botón de encendido y apagado y cada vez que lo encendíamos nos quedábamos congelados pero al apagarlo nos derretiamos, así que es completamente imposible que haya una temperatura adecuada en la habitación, hemos tenido que estar con el aire apagado para no constiparnos y hemos pasado muchísimo calor a todas horas. Una noche me tuve que poner en contacto con recepción a las 2 y pico de la madrugada porque había gente sentada en la terraza del hotel al lado de mi habitación hablando a voces y nadie les llamaba la atención, por suerte la persona de recepción les echó bastante rápido. No hay wifi en las habitaciones, algo que me parece increíble para un 4 estrellas, solo hay wifi en el hall. Solo hay un enchufe para toda la habitación, esto en un hostal es normal pero aquí no. Pedí hacer salida tardía porque soy socio del club IHG y me dijeron que no podía ser, además es sorprenderte que el personal de recepción no sabía que el priority club ya no existe y ahora se llama IHG Club Rewards, me pedían una tarjeta de priority club y al enseñarles mi teléfono móvil con mis datos de IHG Club Rewards me miraron con cara rara. July 14, 2014
Rated 5.0 out of 5.0 by Great spot to relax This is probably one of my favorite IHG properties. I love the area, the proximity to the Playa San Juan, ease of access from the airport in Alicante by bus and tram. The hotel is a little oasis of peace, near enough to the bars and restaurants but not to near. The pool is great, bedrooms are clean and functional, and the outside restaurant/bar great for poolside drinks and snacks. July 10, 2014
Rated 5.0 out of 5.0 by Ideal location We have stayed at this hotel several times and have always found it to be excellent. The staff are always very pleasant and helpful, the rooms clean and tidy and the overall ambience very good. It is in an ideal position for the beach and with bus stops very close by, for transport into Alicante or El Campello. July 4, 2014
Rated 4.0 out of 5.0 by Excellent service made it great! The hotel is a little tired and the food was not so good but breakfast was ok with nice fresh pastries. What made great though was the excellent service. From the cleaning staff to the desk staff to the restaurant staff, everyone was super helpfull and kind. Well done! June 11, 2014
Rated 1.0 out of 5.0 by Hotel swimming pool closed for maintenance Despite the facilities being advertised, the pool was closed which completely spoiled my break. June 2, 2014
Rated 2.0 out of 5.0 by Renovation immediate necessary Carpets in Hallwags have a lot of spots and looks dirty. June 2, 2014
Rated 5.0 out of 5.0 by Great location, excellent value We stayed here for a week thinking beforehand when we booked that this May be too long, but there is plenty to do as location is so convenient. Reception staff are very helpful, pool area clean and quiet. Bus stop to Alicante is just outside hotel and runs frequently, the each is a 5 minute walk away. We would stay here again. May 24, 2014
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