Rated 4.0 out of 5 by 149
Rated 5.0 out of 5.0 by Magic;mo Great location.
Great location in downtown. Comfortable/peaceful - nice bed and shower.
August 24, 2014
Rated 5.0 out of 5.0 by Yankess Breakfast
1hour waiting on food come to find out that the order was never put in also waitress no where to be found .very up setting a party of 7 .they then told us that order was just put in by that time we left that's the last time I would try eating there.
August 23, 2014
Rated 5.0 out of 5.0 by Raadoe Wedding stay
Staff were excellent as stated before. Bartenders were not so. Waited for a menu, then they did not come back to take the order for a full 5 minuets, while leaning on the other end of the bar.
Toilet seat in 801 is the wrong type. Ice machine on 8th floor broken, and the freezer in my room needed defrosting. Also, the room darkening shade does not close all the way.
The room issues were minor and forgotten, due to the amazing front desk ladies. They were not just asking questions about my daughters wedding, they were genuinely interested. They were complimentary, funny, and a pleasure to interact with.
August 22, 2014
Rated 4.0 out of 5.0 by PoodlePopGalore Okay...
Staff was friendly, room was okay- just don't eat at the bar/lounge in the lobby.
August 21, 2014
Rated 4.0 out of 5.0 by Melaniepa Great service/clean rooms
I booked this room last minute for a day trip to Dorney Park. It was only 20 min away. The hotel was very clean and the staff were wonderful...very happy and available if needed. The pool is nice because its heated. I would definitely stay here again.
August 20, 2014
Rated 5.0 out of 5.0 by AbelM great staff , very helpful
for a one day stay , staff was great . had a great time at the bar/lounge....
August 20, 2014
Rated 5.0 out of 5.0 by dobro45 Don't judge this hotel on the route your GPS will take you to get there
So, as a business traveler spending 15+ days a month in hotels, MAYBE I have a different expectation from some other reviewers. I want super friendly, efficient, thoughtful staff, a clean room, and knowledgeable staff to guide me on where to eat. Stayed one night this week. Denise, our check in lady was delightful, pre-empting every question I had. My room was clean (a little dated) but clean. For dinner - i did not dine in - the hotel is going through a change of menu, and was too bread based for my gluten intolerance. Explaining this to the bar staff they recommended an alternative gluten friendly restaurant 2 blocks away, and it was tremendous. One thing this hotel cannot control is the route your GPS will bring you in to the hotel. As you look around on your drive you will think "oh my!", but don't judge the hotel, the staff, or the fabulous Downtown Allentown hospitality and spectacular new restaurants by the suburbs your GPS takes you through to get there.
August 17, 2014
Rated 5.0 out of 5.0 by Karma19 Don't judge this Hotel by the neighborhood
When we first pulled up I was quite disappointed with the appearance of the neighborhood and the area, but I must say you shouldn't judge the hotel based on the neighborhood. The staff was extremely attentive and accommodating. We ate dinner in the bar/lounge and I must said the food and service was awesome. As for the breakfast, the food was average and the waitress was not very attentive, yet the place was empty. But other than that it was a wonderful experience. Robin was a doll and extremely helpful even when a friend of ours was incorrectly booked at another location by a 1-800 service rep. Robin was able to rectify the issue and accommodate my friend with a room. I definitely recommend this hotel and we will return.
August 13, 2014