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Rated 3.9 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by We are repeat customers...........great!! We stay at the hotel 5 times a year for business weekend. Always friendly staff, clean lobby and rooms, like the idea of a city hotel instead of motels!!!!!!! July 19, 2014
Rated 3.0 out of 5.0 by All things considered Over all about what you would expect for a downtown HI Parking is poorly marked There was toothpaste on the front of the vanity from the previous occupant of the room. The restaurant was closed for lunch because of some renovations in the back, no big deal except a sign letting you know that would have been nice so one would not wait in front of the sign saying please wait to be seated when your not..... July 14, 2014
Rated 1.0 out of 5.0 by Bad location and not much better hotel First I have to say that this hotel is pretty far off the highway especially when you have to drive through some interesting neighborhoods to get there. The parking garage isn't overly convenient nor does it give the feeling of being overly safe. I really wouldn't want to need to venture out to my car late at night. The refrigerator listed as an amenity in the room needed to be requested and in that case they brought you the smallest fridge that I have ever seen -- forget about it having a freezer. The sounds through the walls, ceiling and under the doors was some of the worst I have ever experienced. My wife couldn't sleep because of the lack of noise insulation. Bonus points or room upgrade for being a Platinum member -- forget about it. Also normally the Holiday Inn hotels don't include free breakfast although this one was listed as complimentary breakfast on the Holiday Inn official webpage but we were told that was an error during check in. The garbage on the sidewalk when checking out from the night before riff raff was just an added bonus to the experience. On the bright side nothing happened to our car in the parking garage and we learned from our experience. To say that if we were staying in the area and this was offered as a free stay that we would pass on it is the honest to God truth as this is a hotel we would recommend staying clear of. I have over 100+ stays with the Holiday Inn chain and comparable hotels and this has to be one of the worst by in far. July 11, 2014
Rated 4.0 out of 5.0 Overcharged and Hotel phone doesn't work We had a very nice stay over the 4th of July weekend. After returning home, I went to use the credit card that I had used at the Hotel and it was declined. After checking, I found an additional charge of $121 made to my card after I checked out. I am unable to reach the hotel for help in resolving the issue as the phone is not working. Even your 800 reservations line is unable to reach them. They gave me an email, but that doesn't work wither. In the meantime, I am getting fees on my credit card for exceeding my limit!!!!!!! July 10, 2014
Rated 3.0 out of 5.0 by not conveniently located We were supposed to get a group rate. In my confirmation email we were charged a different rate. Before we went I tried to call to get it fixed was on hold for 20 minutes I never spoke to anyone. When we got there they said they would change it but didn't. Called them when I got home it finally was taken care of. July 9, 2014
Rated 5.0 out of 5.0 by First time guest - will definitely return I had been trying to find a good hotel to stay in when visiting family, who recently moved to Allentown. After trying a few others, this one really fit the bill with the perfect location. Fortunately, everything else about this location was excellent as well. The first thing I noticed when I arrived was how neatly maintained the grounds were. The lobby, while slightly dated, was also neat and clean. Check-in was efficient and staff very friendly. Room was exceedingly clean - which is the most non-negotiable item on my list. I will not hesitate to use this hotel again in the near future. July 9, 2014
Rated 4.0 out of 5.0 by good hotel for what we needed We stayed here for a lax tournament with our team. We spent little time at the hotel, but the rooms were clean and fresh. It served our purpose well. July 6, 2014
Rated 4.0 out of 5.0 by Decent place to stay and convenient. Had a good experience here and found it to be conveniently located in the city center area. Many things to experience within walking distance. July 3, 2014
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