Rated 3.9 out of 5 by 77
Rated 5.0 out of 5.0 by TMR05 Loved the staff; sketchy surrounding area
I passed through Allentown for a few nights. Got in late Monday and wanted some food, so ordered something a few blocks down. Walked outside to get it and almost immediately turned around and came back- I did not feel safe at all. Everything was shut down, and the one group of young males that I saw made me extremely uneasy. I travel a lot, and am very comfortable being outside alone in downtown Pittsburgh, Seattle, NYC, etc.
When I went back and admitted that I wasn't comfortable, Angel, in security, took the time to escort me so that I could grab the food. He was so nice! The hotel is not brand new, but it is well kept and cared for. Everything was clean and welcoming. The price (I paid $60/night) was extremely reasonable for the accommodations.
Highly recommend for the value and service, especially if you are a not a young woman travelling alone. I understand that they are in the process of cleaning that area up, and saw evidence of that even as I was there in the new, swanky buildings across from the hotel.
December 6, 2013
Rated 3.0 out of 5.0 by Brooke92 Comfy with a Price issue
My stay at the hotel was nice. Nice room. Very clean. Hotel staff was polite and welcoming. Although, I was double-charged for my stay. Still waiting for my credit back to my account.
November 30, 2013
Rated 4.0 out of 5.0 by MikeP60 Nice hotel, scary area after dark...
Hotel was clean, staff was good, wings at the bar were good and room was pretty nice. Only bad thing is the location of the hotel. I felt a little uncomfortable walking after dark.
November 25, 2013
Rated 4.0 out of 5.0 by WisconsinFan76 Excellent Staff!
I was in town for one evening, and decided to stay at this Holiday Inn, as it seemed to be in a convenient downtown location. The front desk staff was extremely friendly and accommodating. I wish that every hotel I check into had such friendly and helpful associates. My room was clean and quiet. The only thing I didn't care for was the parking situation. There's very limited street parking, and a city parking garage. The parking garage is a bit sketchy. Considering the location of the hotel, there's really not much they can do about it. I would recommend this hotel to anyone looking for a clean, safe facility in the downtown area.
November 14, 2013
Rated 5.0 out of 5.0 by CoachS Nov 2013 Stay
The staff there was extremely accomodating and went out of their way to assist my group during our stay. My vehicle was unable to be parked in the parking garage due to an attached roof cargo carrier. The staff, Darrell (forgive me if I've misspelled his name), was extremely helpful in allowing me to park outside at the end of the main drive and informed front desk staff for the remainder of our trip. He and the rest of your staff were extremely helpful to my group of 15-20 people who came in from Michigan.
Thank you for the excellent service.
November 13, 2013
Rated 1.0 out of 5.0 by mjv2012 There was a smoker next to my room
The room I was placed the night prior stunk like old cigarrette and I requested to be moved to a different room the next night.
A person next to me smoked in a nonsmoking room and we shared vents to it smelled terrible. I have asthma and it got worse, the staff was told but did not move me or move the person next to me. The person never opened the door.
I had difficulty breathing all night, I don't think I should have even paid for my stay. Terrible terrible.
October 28, 2013
Rated 2.0 out of 5.0 by sleepless19 heating unit and pillows
Did not get any sleep, maybe two hours. Your heating units are so loud when they come on you cant get any sleep. Have stayed in all types of hotels,motels and have never heard a heating unit that loud...Like most hotels your pillows are too hard or thick to get comfortable...
October 23, 2013
Rated 3.0 out of 5.0 by banuo Friendly staff
The staff was really friendly and helpful. The room was okay and I slept well.
I steered clear of the restaurant and the bar though, the food not being worth it and the serving staff being... easily overwhelmed...
October 22, 2013