Rated 1.0 out of 5.0 by istrainer Outdated, OVER Priced, LOUD!
Let me first say when you walk inside you say WOW! Nice Place, then you get to the staff who treats you like a number, I have Platium Status waited longer I believe, got a hot bottle of water and a bag of chips, they did not welcome me, after a rather lengthy check in, I got to my room which is set in the 1970's no kidding it had a Zenith CRT television, a very old HVAC in yellow that did not cool, and this was an UPgrade? LOL hate to see what everyone else may get, the fridge made lots of noise the lighting was poor, had very few ac outlets to charge phone, computer, etc. alarm clock was a Dollar General wana bee, when I asked about restaurants in area they just pointed me to the one in house, I then asked about gas stations they really did not know the area, said they could google one for me, the room was not very clean as well, noise is intense from kids that run around in the hallways getting back from Disney and Medevil Times, but I guess they closed early cause it did not go past midnight, parking is aways out as they have to make room for the Disney buses to get in and out, but you have to walk through everyone waiting for the buses on the sidewalks, so you have to walk in the road with the buses to get through not always the safest.
May 10, 2013
Rated 5.0 out of 5.0 by Weezer Excellent Service, quiet rooms
We had 2 adjoining rooms on the top floor. One evening the elevators all went caput. Management was right on the problem and offered us the service elevator until the others were working properly.
Over a week and a half after leaving Anaheim, I discovered my checkbook missing. I called and was referred to head of housekeeping - what a sweet and special lady this was. She indicated she hadn't heard of anything turned in, but after checking with all housekeeping, she called me the next day and said she found the lost checkbook. She turned it into security who inturn, called me back, got my address and promptly sent off my checkbook, with no hesitation as to the cost she said if it wasn't too much to send it she wouldn't charge me.
I would definitely recommend this hotel for their excellent guest service in a harried situation as well as a guest losing their personal items. All contents were returned - thank you - thank you all!!!
Our only downside was the restaurant, we were disappointed in their service and prices. We ended up eating other places instead.
May 9, 2013
Rated 5.0 out of 5.0 by GGW58 Nice property
I have stayed at this property 3 times now, and have enjoyed it each time. The managment and staff are very accomodating. Rooms are nice and comfortable. Getting there is slightly tricky but not an issue after you get used to the location. Easy access to resorts. Great fitness center. Pool is adequete, though shared with two adjacent properties. I will continue to frequent this property when in the Anaheim area on business.
April 30, 2013
Rated 5.0 out of 5.0 by payne2 Love this hotel
This is our second stay here. Love the service and the way the hotel staff treat us! Breaky was nice & we received a free pass to the buffet. On our way out to checkout we were just about to get in the elevator & one of the hotel room cleaners came running down the hall waving a cord! I had forgot my phone charger! What a lovely lady!!! If she hadn't of done that I would have had to go buy another. So thank you . Sorry I didn't catch her name. We were in room 323 floor 7 if I recall. I'm sure you can find out from that who cleaned the room .love it how it's so close to Disney & LA respectively. Great job Holiday Inn. We will definitely be back!!!
April 29, 2013
Rated 3.0 out of 5.0 by Vacationer1234567 6 Night Stay
Overall our stay was okay but we did have some issues while we were there, however the staff did take care of them promptly and adequately but the problems must be brought to a supervisor if you want resolution. 1st night was a standard room 2 beds and we could hear everything going on throughout the hallways. A/C was broken and made a terrible sound all night long. The next night we moved to a 2 room qn suite and it was much better yet we were still able to hear people in the hallways. The food at the restaurant is outstanding as well as room service but the customer service inside the restaurant is terrible. I brought an alcoholic beverage down from my room and was asked to drink it down or pour it out that I had to purchase drinks from the bar. I had been purchasing drinks at the bar throughout our stay and walking all over the hotel with them including the pool but apparently there is an issue when you try and return to the restaurant with the drink. I ordered another drink along with our food and waited over 20 minutes for any other type service and we decided to get everything to go at that point and take it back to the room and eat since the customer care was obviously lacking. I will say that the hotel gave us a $40 meal coupon for our troubles the first night and the restaurant manager brought our breakfast order to our room the next morning and gave it to us on the house since we had bad service the night before. The restitution for your troubles is excellent but I think better customer care initially would surpass and exceed expectations and there would not be a need to get management involved. The ART bus to and from Disney is a waste of time and money. The buses are never on a 20 min sked so we decided to drive and park for $15 and then Disney has buses from the lot to the park, much more convient and I would recommend this over the shuttle. Overall, good hotel and would return but would like to see the staff from the restaurant and hotel cater more to customers needs, after all almost everyone there is on vacation and needs a little pampering and relaxation.
April 24, 2013
Rated 5.0 out of 5.0 by Munners Great Service and Great hotel
We stayed here for 3 weeks with our children, march and April 2013. It was fantastic value for money, the staff were always freindly, towells and sheets changed regularly, very clean rooms and public areas. The restaurant staff were great, they made us feel very welcome and good service, breakfast for the whole family was under $18! which was great that kids ate free! pool was clean and gym was always nice and quiet. This hotel had everything we needed and was easy to get to. Great for familys! great service, WE DEFO WILL COME BACK !!
April 24, 2013
Rated 4.0 out of 5.0 by GoAngels Always stay here
We always stay here becasue we know what to expect. Always had good service and feel safe. The kids room was not what I expected but worked out great! Only recommendation is to ask for a room not facing the freeway. It can be a little noisy at night.
April 22, 2013
Rated 5.0 out of 5.0
by connie1958 clean room. great staff
very clean room , housekeeping dept was great. the walk to disneyland was a bit far , but the bed was comfortable and the restrooms in our room was very clean,, and carpet was clean,,
April 14, 2013