Rated 4.3 out of 5 by 103
Rated 4.0 out of 5.0 by Coach Tom Lovely hotel
Stayed for a business trip, only for one night but would recommend this hotel, especially with the location and nice staff
June 29, 2015
Rated 2.0 out of 5.0 by Sanjay123 A lot can be improved
1. The tea making facility wasn't good, the milk powder does not help and the tea bags were of very bad quality/taste.
2. The iron board provided was of a very poor quality
3. The menu had only one decent Main course option in Vegetarian diet, apart from a salad
4. The TV had only one English channel - BBC NEWS, and the quality wasn't good, other Spanish channels were of very good quality
5 You can hear the toilet flush/shower splash loud & clear from the room on floor above. This is definitely not expected from IHG chain hotel.
June 23, 2015
Rated 1.0 out of 5.0 by Artaud Impact on my stay
On my third day I left the room at 10 a.m. I returned at 3p.m. (it was a Sunday) my room was not ready for the next 3 hours despite various promises that remained unfulfilled. It was then prepared badly.I was unable to rest that afternoon and was late for an appointment and tired and harassed by these problems.
I addressed the issues and as yet the hotel has not come back to me.
They offered me a free breakfast (13 Euros) which I declined and explained that I didn't rate the breakfast.
I paid for the experience of breakfast on my first day and also declined this to be uncharged and settled my bill and left after fully documenting my grievances and meeting with the lady manager from 9 till 10 a.m. Monday.
The place was pretentious with obviously a poor staff presence and a cook who couldn't make scrambled eggs!
Level of real understanding of English was poor and
also they tended to forget (for example my safe didn't work and I was left in my room until I rang reception to explain that it still wasn't working). Housekeeping were unable to resolve.
I had a lot of time wasted by this and the unsocial hours of the swimming pool.
The place could be improved upon.
But staffing and service provision was poor.
Here are photos of my room made up and a spare duvet! The pool was by this tunnel and a road passed by.
No access until 10 a.m. and whilst there it rained quite a bit 12th June three days. Breakfast finished at 11...slightly different Sundays?
June 17, 2015
Rated 5.0 out of 5.0 by Libardon Lino,practico
Pase un dia y medio y el alojamiento cumplio y supero mis expectativas. lo recomendaria sin dudas.
Esta muy bien conectado al resto de la ciudad con amplias instalaciones, comodas habitaciones y el personal ha sido muy atento y servicial.
June 9, 2015
Rated 4.0 out of 5.0 by vanesa25 habitación perfecta
tranquilidad absoluta en la planta, habitacion comoda, limpia y moderna, bien equipada.
June 5, 2015
Rated 5.0 out of 5.0 by Tony2420 3 Night break
This is very much a hotel which successfully meets the needs of business and leisure travellers.
It has an unusual design.
Friendliest of staff, even the housekeeper said good morning to us.
It offers secure and properly monitored car parking although it is an easy walk in to town including the Guggenheim site.
May 31, 2015
Rated 4.0 out of 5.0 by Jeezypzy Mattress
Putting two twins together does not make a very comfortable king bed.
May 27, 2015
Rated 4.0 out of 5.0 by Joseph Anthony Pleasant stay
Polite attentive staff - most spoke English which is a plus for monoglots like us. Clean, pleasant environment inside and out. Food not bad - a reasonable balance between exciting and expensive.
May 27, 2015