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Rated 3.4 out of 5 by 20 reviewers.
Rated 3.0 out of 5.0 by Questionable Generally this hotel failed to live up to expectation of an IHG hotel. Initially the room was without heating and didn't get repaired when I mentioned it, complained a second time and was moved. The internet quality was poor in the room and I was unable to connect to my remote server. With the building site and construction vehicles taking up space in the car park parking was difficult and charging 15 euro a day was a little expensive. February 24, 2014
Rated 4.0 out of 5.0 by All in all a good stay in a lovely city I was only made aware of renovations through Tripadvisor and expected them to be finished as there was no mention of this when I booked it. Some minor decoration work needed finishing off and there was a little noise from outside in the morning (not too early though). This was not detrimental to our stay, in fact the open lobby area is great with the reception, bar, lounge etc all together. The idea of the window between the bathroom and bedroom is unusual and quirky. We walked in and out of town and there are quite a few steps to negotiate. All in all, a good stay in a lovely city. We may return in the future. February 11, 2014
Rated 4.0 out of 5.0 by Best change i ever seen This hotel is very good for stay in bilbao . it has a bus stop in front off and a subway station is very close (4 minutes on foot) the transformacion of this hotel is very visible , more confortable and i am wnt to see the real finish of the canges in this hotel i loved it The best in bilbao center November 24, 2013
Rated 5.0 out of 5.0 by Very good hotel I love the hotel, in the last months I have been back a few times and each time I like. Good deal, clean, good room, good location with metro stop 5 minutes ... For the first time we ate in the restaurant and all ok. Undoubtedly, the next time you go to Bilbao stay at this hotel. November 21, 2013
Rated 4.0 out of 5.0 by Relaxing and comfortable stay Comfortable room, extremely clean with good facilities. The lobby has a fantastic view of the city from the full length glass windows. The staff were friendly and efficient. November 6, 2013
Rated 4.0 out of 5.0 by Undergoing Refurbishment A hotel in transition with a mixture of good and not so good at this time. Staff were extremely helpful when we had a problem opening a padlock on a suitcase. The hotel is well set up to enable internet access via customers' own devices but did not to appear to have any free-standing modems October 20, 2013
Rated 3.0 out of 5.0 by Lovely room, sadly not clean Good price, on arriving at the hotel they did a swap of rooms at the last minute, after checking that the rooms they moved us to were clean. Apparently they were in too much of a hurry to clean them, there was some plastic on the floor when i came in, and hair on the bathroom floor as well as on the bedsheets. I had planned on taking a bath, but decided not to after i noticed a hair in the bath as well, as well as some dirt caked to the bottom of the bath. Also, the bed was on wheels so it was not possible to lean back to read a book which was a bit annoying. A shame, because i did think the room was lovely. Also, no bar service at the table was a nuisance. We ordered some drinks, and when we checked 15 minutes later discovered the barman had just set them on the bar, and they were still just sitting there. October 1, 2013
Rated 1.0 out of 5.0 by Un hotel cualqueria rodeado de obras Poca iluminacion en general en la habitacion mucho que desear la limpieza en general en la habitacion servio de hostereleria muy precario sin variedad de comida y bebida para un cuatro estrellas que dice ser no lo recomiendo ni al perro pancho si ese que fue con lo dineros. September 10, 2013
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