Rated 5.0 out of 5.0 by Nana2all Comfortable bed and great service.
We greatly enjoyed our visit at the University-Blacksburg Holiday Inn. The room was very comfortable. We also liked the outside entrance. Being able to have the first floor was also great. We did not ask for it, but were very pleased. We were also given an upgrade without asking. Staff was very courteous and helpful.
May 14, 2013
Rated 3.0 out of 5.0 by apoj Good room, customer service could be better
We loved the location. You cannot get closer to campus without being on campus. We liked our room. The beds were comfortable and the little details like the refrigerator being in a cabinet (minimizing noise in the middle of the night) were nice. The curved shower rod in the bathroom made a huge difference as well. We liked the big window overlloking the pool area, but think the hotel could use real balconies instead of the pretend balconies (with "doors" that don't open# on the second floor. The hotel could also use an elevator for guests on the second floor to be able to transport their luggage.
What could use real improvement is the doors. While locking safely, they definitely do little to muffle sound. We put a washcloth between the door frame and the door just so it would not rattle when someone opened a hallway door. We also could hear every sound in the hallway #not a good thing when there were students working on a science fair project in the middle of the hallway our first night#. The students were reasonably quiet in speech, but they would drop their equipment every so often and the noise would wake my family up.
Customer service gets a ding from me because of how they handle the situation with the students. We had already asked the students themselves to work in their room, visited the front desk and, at midnight, called down. While the staff may have come up at midnight, there appeared to be no effort made to walk the halls after that or pay attention to the potential safety issues the students created by their choice to place all of their equipment in the middle of the hallway in front of doors. At 3:15am, when I finally decided I had had enough of being woken up every 30 minutes or so, I stuck my head out the door to see the equipment in the hallway. While we would have been able to exit in the event of an emergency, there was no way we could have done so without tripping over their equipment as we would have had to clear a laptop and oart of their set-up set right in front of our door. The staff did, at least, try to make the situation right after the fact with free drink and/or breakfast coupons.
About 30 minutes prior to the posted check-out time the day we check-out, we received a knock on the door. Before we could answer #we always approach the door and look before saying anything#, she had started to put her key in the door. It was housekeeping ready to clean our room. While express check-out allows us to leave our key in the room so the front desk doesn't necessarily know when we checked out, we did find it a bit off-putting. Had it been only one of us and had we been in the bathroom, it would have been awkward. If there is a posted check-out time, the room should not be entered for cleaning until confirmation the resident has checked out is received or the posted check-out time passes #whichever is first#.
Since I was here with a reunion that had booked a block of rooms, I had hoped that block of rooms was fairly close by. They were not... in fact, the rooms were spread throughout the hotel. I know room assignments can be tricky with when people check in and when they check out, but these assigments made little sense when most of the students checking in hours after the rest of us were able to be in rooms near each other. It was one more example of a small thing that would have made the hotel stay just a little nicer.
All that said, the students left after one night and we enjoyed the relative peace and quiet the second night. We'd recommend the hotel as long as the staff pays more attention to occasionally walking the halls during the night to ensure the safety of the hallways and that guests already sleeping are not bothered by continued activity in the hallways.
May 8, 2013
Rated 5.0 out of 5.0 by vtalum Amazing rooms
I stayed in a beautiful presidential suite, was amazed at the furnishings.
May 3, 2013
Rated 5.0 out of 5.0 by SCWD Great staff and comfortable stay
The gentleman at your front desk, Alex, was so nice to accommodate me and my daughter, who was on crutches and needed a first floor room. As soon as we entered our room, another Sales Associate, Rhonda, immediately came to offer assistance and see if we needed anything else. Two days after we left, I had to return to take my daughter for an MRI of her injury. The hotel did not have any available rooms when I called, because it was parents weekend. However, they said they would contact me if any became available. About two hours after my initial call, I did receive a phone call that a room had become available. I feel the staff goes above and beyond to help out, which will make me a repeat customer.
April 27, 2013
Rated 4.0 out of 5.0 by colp service
Our HVAC wasn't working properly. The front desk offered to move us, but we decided not to bother. To make up for the inconvenience we were given complementary breakfasts. What a nice gesture. You've got a customer for future visits as a result!
Good customer service always pays off.
April 26, 2013
Rated 5.0 out of 5.0 by KLP059 Comfortable bed, friendly staff
Staff is very helpful and knowledgable of the area.
April 24, 2013
Rated 1.0 out of 5.0 by Ryan0001 Bad service and flexibility
The manager and the clerk at front desk are not flexible about the payment. We used one credit card for the reservation and wanted to change to another one when checking out. But we were told that the original credit card was charged, and the money had been spent. This is my first time to reserve this hotel for a guest. Sorry for the management.
April 22, 2013
Rated 3.0 out of 5.0 by TechMom Won't be back
Don't ask for specific room accomodations well in advance and expect the staff to deliver. I had asked for rooms on the first floor and adjoining months in advance and after some really condescending discussion with the front desk staff, was given two rooms across the hall and down several doors from each other on the second floor. The envelope asking for a gratuity for the housekeeping staff next to the dusty alarm clock was a nice touch. I will be in Blacksburg on many occasions in the next few years but won't stay here again.
April 19, 2013