Rated 3.7 out of 5 by 47
Rated 1.0 out of 5.0 by Dave30 Freezing cold room & HOW MUCH?!?
The company I work for booked this accommodation on my behalf for a training course I was teaching. Upon my arrival I was greeted by a very pleasant chap who promptly checked me and my colleagues in to our rooms.
After entering the room I unpacked my things and had a shower. The shower was of good quality with shampoo/shower gel provided, which was very helpful as I had forgotten to bring my own.
After dressing I looked for an iron (was told by receptionist that there was an iron already in my room ) to prepare my attire for the class tomorrow, after searching for 5 minutes I called reception to which I was then told they're not in the rooms and I needed to request one!
After unpacking the final few things, I set my laptop up to check work emails and finalize the course agenda. After attempting to connect to the Wi-Fi I was met with a log in screen. I called reception again and told that there is a charge for Wi-Fi at a rate of £12.95 for 24hrs!! That on it's own is outrageous!! The main competition is providing Wi-Fi for FREE?!?
After dinner and drinks with my colleagues I went back to the room for bed. After getting in to the enormous bed, I watched a little TV. After about an hour of TV I turned it off to get some sleep. After approximately 3hrs sleep I was awoken to the sight of my breath in the air!! The room was absolutely FREEZING!! I put my thermal shirt on and the jeans I wore to dinner, still unable to warm up I searched for a heater adjustment-panel, none in sight. After searching for a while I checked the room's radiator to check if it was turned on...it was at the Max setting! It was only until the following morning did the radiator begin to heat up! Surely when it is coldest outside the heating would be most useful??? So no sleep the first night...the second night wasn't much better!!
Sadly it seems the hotel as a whole is in need of some updates!! Not to mention charging £12.95 for 24hrs of Wi-Fi (when I was in Tunisiaearlier in the year, the hotel was charging approximately £9.99 for Wi-Fi) to be honest it is Archaic!
Unfortunately I will not be recommending this hotel or the group to my employers for future bookings.
A terrible shame.
November 30, 2013
Rated 2.0 out of 5.0 by Charlotte1044 Hotel is in need of a makeover.
This was my first time at the holiday inn. We stayed over after going to a Christmas party that was held there. When we arrived the lady at reception was pleasant, but the room we got was very dusty!! The bed was comfy and there were a wide range of pillows to chose from, there was also plenty of fluffy towels. However when we went to the Christmas party the food was shocking!! I chose to have salmon for a starter but they served a flan which didn't seem to even have any salmon! The roast diner was horrible, all the vegetables were hard! The staff were very unpleasant! I will not be attending the Christmas party again next year!!
For the price we paid we could have got a nice hotel in Leeds with nice food!! I think the hotel is in need of a major makeover and better staff, and until this happens I will not be attending again!
November 28, 2013
Rated 2.0 out of 5.0 by Nicknamealreadytakenv86 Dissapointing tong lane
Would have been a nice room but for the smell of sewage. Breakfast was good but dinner in the restaurant was hit and miss. Hot food cold plates. Slightly pointless unless you want salad in winter.
Suprised that one night the restaurant was closed for a party and wasnt told there would be no restaurant to eat in that night.
Boiler broke down and the room was v cold. Pay TV stations also broken after a couple of days
November 20, 2013
Rated 4.0 out of 5.0 by Annmarie66 Gorgeous location
I stayed here for two nights recently for a corporate event. The stay included all meals and snacks.
The snacks and lunch were really nice but infortunately the evening meal was a little lacking.
Looking at the hotel and location, you would expect a really high quality evening meal but it was on a par with a supermarket cafe really.
I had risotto one night and the rice was quite hard and crunchy.
However, my room was lovey and had a view over fields and trees which was really nice.
The bed was like a tennis court, probably could have fit 4 people in it.
I would stay again definately, but possibly go out for tea.
November 18, 2013
Rated 3.0 out of 5.0 by lochness average
when we stay there with my family the room is very warm so we ask reception if they can help us or give us at least a fan so the children can sleep which unfortunately the staff is unable to help us about that in the end we have to sleep with the window open and then we wake up early as it is very noisy outside the next day. so my son said he dont want to come here again. also the breakfast is not so good. the food is not well attended. the guest have to ask the staff that there is no juice or bread anymore. staff is not that attentive to guest need unlike in the other holiday inn that we have stayed in. but in the bright side the check in is good, the lady in the reception is very accomodating and have a warm smile very nice when you are tired and just want to see your bed when you arrive.
November 9, 2013
Rated 4.0 out of 5.0 by aaron123456789 Excellent value
Hotel was excellent, the lady on reception who doesn't normally work on reception had excellent customer service skills. Very accomodating and pleasant.
November 6, 2013
Rated 5.0 out of 5.0 by Jude63 Excellent hotel, Lovely staff.
Had a fantastic stay for a family wedding.
Great hotel, with staff who aimed to please.
Rooms where extremely clean, with a very comfy bed.
Could not fault the food either.
November 6, 2013
Rated 4.0 out of 5.0 by SimonL Peaceful location
Very peaceful location with friendly staff; I stay regularly and the restaurant and bar are always very quiet - no reflection on the food or service which is actually excellent. The rooms themselves are perfectly good if a little tired in terms of decor. The staff themselves are always welcoming and helpful.
November 5, 2013