Rated 4.0 out of 5.0 by Sidneyr Great customer service
During my stay my car was broken into whilst in the hotel car park.
The support from your staff was excellent, they went well beyond an expected level of service, helping me clear my car out, secure it and liaise with the police.
An excellent service, thank you.
May 15, 2013
Rated 1.0 out of 5.0 by GCorky Poor stay
Yet another poor Saturday nights stay in a Holiday Inn.
Hotel is fine but does not have the facilities to hold a wedding and cater for paying guests. Room was great and spacious. We had booked dinner bed and breakfast but diner was served in a make shift restaurant and the food was awfull. We coulden't even go for a drink in the bar as there was only one and it was full of noisey wedding guests.
Think it should be standard policy to inform you if they have a function on when booking.
To top it all we wern't even asked when checking out if we had had a nice stay!
April 27, 2013
Rated 4.0 out of 5.0 by paula1969 lovely location
Set in a surprising rural location, lovely old building, not your typical Holiday Inn. Staff were very friendly. Room Service food lovely and very quick service. Only downside, rooms could do with a refurb, but perfectly clean and a huge bed. Would recommend.
April 22, 2013
Rated 5.0 out of 5.0 Tip Top Hotel
We had a lovely overnight stay (friday). Comfortable rooms, lovely shower and great breakfast. The staff are very friendly & the Restaurant Manager (breakfast time) was so attentive topping up the hot choices, serving coffee & generally looking after things really made us want to return.
April 12, 2013
Rated 4.0 out of 5.0 by trixi62 Comfortable stay.
Overall a pleasant hotel until we saw our room, it was dirty and dusty and went straight to reception to complain, the staff checked it straight away and was told surprisingly that she couldnt find any dust, thats maybe because we had wiped most of it of ourselves, we were upgraded to a different room which was much better, the conversation and explanation went like this.....we only get 2 hours to clean the rooms, and the problem is?, not the attitude expected , im a paying customer and expect some professionalism. All other staff were very helpful and pleasant , breakfast was wonderful with staff who couldn't do enough for you. As we were there for a wedding i would very much recommend here as a perfect venue for your special day, the food was beautiful and the evening buffet was great too, the staff worked very hard a pat on the back for them.
April 8, 2013
Rated 4.0 out of 5.0 by Glen36 Comfortable Stay with friendly staff
Hotel is a little old fashoined, but that is its appeal, its got a strange layout as well with stairs a plenty (does have a lift though)
Really friendly staff that are always willing to help.
Room service was fantastic, portions where massive and I felt for the person who carried it to my room (with them stairs and the heavy tray)
Breakfast was fresh cooked to order, which is great as it was hot and my fried eggs where perfect :-)
And I slept like a log, in fact I almost over slept I was that comfy.
This is now one of my prefered locations for the area when on business.
I would recommend.
April 4, 2013
Rated 4.0 out of 5.0 by Andymg Great Location and Fantastic Period Property
First impression of the hotel was good. Hotel is set is a idyllic location, with period features and ample parking space.
Staff at the reception greeted with a smile and after filling in the paperwork suggested playing a game of "roulette" (of the good kind) its basically a cardboard wheel on the wall, with discounts off food or free drinks etc. I was pleased that I got the free drink offer if dinning in the restaurant.
The room I was placed in was not massive imposing nor too small and quite warm and cosy. Fortunately, I was placed in a nice quite part of the hotel so had a good sleep - which is a great thing as I have a bad sleep and get disturbed quite easily. The bath was nice and functional but could do with bit of updating, small grubby spots could be seen on the bath and tiles but nothing really worrying.
The restaurant was nice but the menu I thought was quite limited. Also, it took a while for the food the arrive (20-25 mins circa) and for £13 main dish I thought food was OK but nothing great to write about. Waiting staff were presentable, pleasant and nice.
All in all a nice visit and I would recommend the place. On another note it seems like the free drink was not applied to my final bill :) . I realized it bit later when I cross checked the bill, so "Drinks ain't free" holds true!
March 27, 2013
Rated 4.0 out of 5.0 by Gav123 Great hotel
It was my first time staying at this hotel. Room was cosy and clean. Staff were friendly and polite. Location was just suit us and easy for us to get onto motorway. Breakfast was nice. If the restaurant can extend its opening hours to 10.30am on Sunday morning would be wonderful.
March 22, 2013