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Rated 3.8 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by safe location, clean, helpful staff Shuttle to local hospitals is a real plus, on both ends - leaving the hotel and getting back to the hotel. We also met other families receiving medical care by driving in the shuttle together, and that was helpful, too. September 3, 2014
Rated 5.0 out of 5.0 by Great service and great location The service here is great. Everyone is so helpful and kind. The location is great too, it is close enough to all the attractions but not in the chaos of it providing quiet evenings. I highly recommend staying here. September 2, 2014
Rated 1.0 out of 5.0 by Unsatisfactory experience on every level There is no justification for charging either of the rooms i received as a premium room. They were located on the second floor one under the entrance canopy where i was subjected to early morning bus loading noise and the other with only interior exposure. The front room itself was small and did not even have the represented refrigerator and microwave until I complained. i was then told they were only available "subject to availability and on request" which is an obvious lie as the guest book in each room states that all rooms contain them. The representative i spoke to claimed ignorance of the statement. September 1, 2014
Rated 5.0 out of 5.0 by Great value and excellent guest services This is my only spot to stay when in Boston! The price and clean room where way above the airport hotels and the staff could not have been friendlier! August 31, 2014
Rated 4.0 out of 5.0 by Close to everything We stayed here for 2 nights and it was very comfortable. The room was clean and the bed was extremely comfortable. We both got a really good night's sleep. The breakfast buffet had a lot of variety or you can order off the menu which I did the seond morning. Everything was cooked the way I requested. The shuttle to all major hospitals was very convenient and efficient, too. August 31, 2014
Rated 3.0 out of 5.0 by Under Review The parking garage and location are the big plusses although you have to pay for parking. Not unusual. The hotel itself is showing signs of age. The cleaning is not completely thorough in the rooms. I did notice renovations being done so perhaps improvements are on the way. I've stayed here several times but have not tried the bar or restaurant. August 29, 2014
Rated 5.0 out of 5.0 by Great Stay We were in Boston for a surgery at New England Baptist Hospital. This hotel was on the recommended list given to us at the hospital. I chose the Holiday Inn because of the shuttle back and forth to the hospital. The hotel was a pleasant surprise. Lovely, clean, restful after a day at the hospital and best of all we actually slept well. That never happens on the first night of being away from home. There were cookies (delicious by the way) served in the lobby during the afternoon. My son and I returned to the hotel during the evening (via the shuttle) after making sure that our patient was resting comfortably and enjoyed a late supper. He had a hamburger and I had a BLT Panini. Both were perfectly cooked. We also had breakfast at the buffet the next morning and enjoyed it as well. Thank you Holiday Inn for making a very stressful day less so. August 29, 2014
Rated 2.0 out of 5.0 by Decent location, some rooms are old and not working well The hotel is big and bright but older. It seems like its close to needing an upgrade throughout. The elevators are slow and old. Our room had lots of problems, with doors that got stuck and a broken HVAC unit. It was a pretty horrible stay and not a significantly cheaper option. We changed rooms after the 1st night and the stay was better with less hassles. An average hotel if the room had no issues. A bad hotel if you get stuck in a room that has no HVAC working and a broken door. The sliver lining was the breakfast was great and the Internet worked fine. August 28, 2014
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