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Rated 3.8 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Great Stay We were in Boston for a surgery at New England Baptist Hospital. This hotel was on the recommended list given to us at the hospital. I chose the Holiday Inn because of the shuttle back and forth to the hospital. The hotel was a pleasant surprise. Lovely, clean, restful after a day at the hospital and best of all we actually slept well. That never happens on the first night of being away from home. There were cookies (delicious by the way) served in the lobby during the afternoon. My son and I returned to the hotel during the evening (via the shuttle) after making sure that our patient was resting comfortably and enjoyed a late supper. He had a hamburger and I had a BLT Panini. Both were perfectly cooked. We also had breakfast at the buffet the next morning and enjoyed it as well. Thank you Holiday Inn for making a very stressful day less so. August 29, 2014
Rated 2.0 out of 5.0 by Decent location, some rooms are old and not working well The hotel is big and bright but older. It seems like its close to needing an upgrade throughout. The elevators are slow and old. Our room had lots of problems, with doors that got stuck and a broken HVAC unit. It was a pretty horrible stay and not a significantly cheaper option. We changed rooms after the 1st night and the stay was better with less hassles. An average hotel if the room had no issues. A bad hotel if you get stuck in a room that has no HVAC working and a broken door. The sliver lining was the breakfast was great and the Internet worked fine. August 28, 2014
Rated 2.0 out of 5.0 by Disappointed I stayed at this hotel in conjunction with having open heart surgery at Brigham and Women's Hospital. I was very disappointed. I usually stay at Holiday Inns when possible and have always had a great experience. This location, however, is very out of date. Rooms were not very clean, vending machines didn't work, very worn-out facility. The quality of food via room service was not what I expected. And the one elevator was so slow that a lot of guests - including myself - used the stairs. August 26, 2014
Rated 4.0 out of 5.0 by Great service The staff gave great service from the moment I walked into the hotel until we checked out. It showed that they enjoyed their work, and loved helping people discover their city and general area. August 26, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A good value in Boston. Nice neighborhood with lots of things within walking distance. August 24, 2014
Rated 1.0 out of 5.0 by Don't stay here!!! The only reason to stay here would be its location. Horrible service. Front desk people are rude and will lie right to your face. Sadie is an employee there that was guilty of this. Also room 210 is right on top of the kitchen and it vibrates from below - literally vibrates!!! They'll charge you incorrectly, never pick up the phone at the front desk - miserable. August 21, 2014
Rated 4.0 out of 5.0 by Comfortable rooms and good location The rooms were very comfortable. On site parking was convenient. The bar / restaurant area had good food and service was good. Beds were very comfortable. There is a Tstation right across street from hotel entrance. Good neighborhood. August 20, 2014
Rated 4.0 out of 5.0 by Recent Stay The overall experience was great, I was disappointed in the 'dining area' a group of us were going to have cocktails around 5:00pm and while I was standing at a table with my beverage - for us to sit down at, a waiter came and took two of the chairs. There were other tables vacant so I surprised he took the ones I was standing at. When I made a comment that a few of us were going to sit down, he suggested I sit at the bar unless I was having dinner! At 5pm the dining area was not exactly 'standing room only'. August 20, 2014
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