Rated 3.9 out of 5 by 369
Rated 5.0 out of 5.0 Just what we needed
After traveling all day and arriving in Boston in the evening it was great to reach the Holiday Inn. Good value, location, free parking, large clean bed, and restful sleep.
January 29, 2015
Rated 3.0 out of 5.0 by robe69 decent price and location
I hate the fact that i cant keep my curtains open because the room faces back out to the atrium and people walk right past the room windows.
January 27, 2015
Rated 2.0 out of 5.0 by bummerboston Tough Trip
The first room I was assigned (a non smoking room) smelled very strongly of smoke. The room I was moved to did not have a functioning HVAC system. It was late by the time I arrived in this room, so I put up with it for the night, although the room temperature was 83. After a note to attempt to correct the issue, while I was away, was ignored, I called the front desk. They sent someone to inspect, who confirmed the system was not working. I moved to now a third room for my two night stay. Very disappointing, as I have stayed in this hotel numerous times. I was not offered a refund, a future free stay or even complimentary meal.
January 26, 2015
Rated 5.0 out of 5.0 by pian123o 100 % improvement over an afternoon stay at Worst Western~!
To Kelly, Management,
Just wanted you to know that we were so relieved to come back to your Holiday Inn! We have stayed there several times now. Your night staff has been extremely helpful; especially in assisting with my "homework" of faxes which needed to be done.
I don't often have time to do them before our biannual medical visit to Boston. Especially your night staff has been very detailed in making sure everything was done correctly for us. We can no
longer try other hotels as the others have all been inadequate, with less than efficient disability rooms, as well as uninformed staff. Your hotel offers everything. Thank you for your hard work in keeping it running smoothly for us.
michele vespier and son
January 23, 2015
Rated 2.0 out of 5.0 by stephanie822 If all you need is an inexpensive place to stay....
this may be the place for you. Adequate is the word I might use to describe this place. Kinda dirty, kinda run down... but the staff was really nice!
January 21, 2015
Rated 5.0 out of 5.0 by The admiral very accommodating staff
Our stay here was determined by closeness to local hospitals. Hotel has a free shuttle and reduced daily parking for this use. Very helpful!
January 18, 2015
Rated 2.0 out of 5.0 by jj_BU Bad staff service- front desk and bar/lounge
I would not recommend this hotel to anyone. Please pay that extra bucks to get another place. Front desk clerks misinformed me about a few things (payment options/UPS deliveries) and when I asked about it they even raised their voice! My UPS delivery was sent back as soon as it arrived without even notifying me. More than the delivery issues, it was the staff's attitude that got me mad. The rooms and the hotel interior/air/food was all just bordering cheap motel quality. I made a decision to stay somewhere else after 7 days of stay here and I can say it was a really good decision.
January 15, 2015
Rated 5.0 out of 5.0 by RachelR Wonderful Staff makes this a great place to stay
I stayed at this hotel for an extended time, due to cancer treatment at the nearby hospitals. The hotel location is excellent, near the hospitals and Coolidge corner and right across the street from the green line. Having these easy options for entertainment, food and travel made my hospital stay a lot more enjoyable. The underground parking was also very convenient. The hotel has a shuttle that runs every hour to the hospital, which was very good, especially when the weather was bad. Reserving a spot on the shuttle was easy and the drivers, Tom and Lohan were excellent. They were kind, and full of stories of the area and suggestions and went above and beyond to be helpful. I really appreciated their kindness. The front desk staff was also excellent and helpful. Leslie and Hector helped me out on several occasions and were always kind and professional and always gave a wave and smile. They helped me get a refrigerator so I could keep medicine and a little milk for tea in the morning. They also helped with taking in a medication delivery that, of course, arrived during my doctor appointment. Their help made my stay a lot less stressful and it was always a joy to see them. The cleaning staff also did a a wonderful job, keeping the room clean and comfortable. Maintenance is very responsive, and professional and does a nice job. In one room the hot water cold water thingy was loose in the shower. Maintenance came quickly and fixed the issue. The hard work of all the staff really made my stay more enjoyable and gave me a place where I could feel a bit more relaxed (as relaxed as it's possible to be) while finishing my treatment. Thank you guys! I hope you all have a Happy New Year!
January 15, 2015