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Rated 3.8 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Great Service from check in to check out We came in for the weekend for a wedding. This Holiday Inn is clean, comfortable and the personnel was beyond helpful. Had dinner in the restaurant Friday night and it was very good - bartender was awesome. Sunday went for the brunch and not so good. Probably should have ordered off the menu. That was the only negative part - everything else was perfect. Thank you for a wonderful weekend. I hope to come back again soon. February 26, 2014
Rated 4.0 out of 5.0 by Excellent hotel We stay here frequently when we travel to Boston. It's close to Coolidge Corner, and is within walking distance to Boston Children's Hospital. The rooms are clean and quiet, and are large. We have enjoyed the food in the restaurant and the pool and hot tub are nice as well. February 26, 2014
Rated 5.0 out of 5.0 by Great stay Love the place. Need to stay in hotel for regular doctor appointments. Staff very friendly! Commuting to Hospital easy! Room clean. Great beds. Great view from my room! Parking very expensive! February 7, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and convenient! This was a pleasant surprise. The bartender and waiters were efficient and courteous. The food was reasonable and good. Ordered an appetizer for under $10 and couldn't possibly order dinner due to its size and taste. Prices for wine were reasonable as well. The room was clean and more than adequate for me and my teenage son. Taxis were readily available to take us into the city and it was a reasonable distance to the dome for a basketball game. Really enjoyed the location. Brookline was a great place to be. Great shopping, friendly and safe. I enjoyed the salt water pool and hot tub in the evening. Would definitely return! February 2, 2014
Rated 5.0 out of 5.0 by Excellent customer service From the moment we arrived the staff were welcoming and focused on providing excellent customer service. When we inquired about a room change due to the location of the original room (right off of the dining area), another room was located (highly recommend the tower over the lower level). Leslie in particular was knowledgeable, friendly, and helpful including assisting in getting transportation back to the airport. In terms of the facility itself , the location was great with easy access to the T and walking distance to many good restaurants. February 2, 2014
Rated 4.0 out of 5.0 by Okay, but Needs Improvement Generally this is a good hotel with excellent staff (desk, housekeeping, restaurant) and a great location. There are some issues with the facility I want to point out: 1. There is only one elevator and it's a slow one. 2. Wear is starting to show, at least in the bathroom: the toilet flushed loudly; you could feel that the bathroom flooring was separated from subfloor in a spot; the shower control was loose. 3. The most annoying was the WiFi. The signal was strong but the network itself was apparently flooded with activity since it took a while to connect to the router and get an IP address. This happened with the phone, the tablet and the laptop so this was not a device issue. Once I was connected, the throughput was miserable. The evening staff did not know how to reset the router, and even when it was reset the next day it was only marginally better. The bedroom was fine and the TV worked well. When they get an additional elevator and address the internet-access issues, I will have no problem saying this is an excellent hote. January 30, 2014
Rated 4.0 out of 5.0 by Convenient The staff was fabulous. The room was comfortable but I couldn't get it warm, especially in the bathroom. I would also recommend that you update the toilets. They are so low to the ground, definitely out of date. I loved the shuttle to the hospital. I would do it again if for no other reason that the convenience of the shuttle. January 24, 2014
Rated 2.0 out of 5.0 by No Sleep Here The design of the hotel has the rooms around the "hang-out" space and pool. For three of the nights, there were partiers there after midnight. this will not be fixed unless they put up and enforce signs for quiet after 11:00. January 23, 2014
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