Rated 3.6 out of 5 by 85
Rated 1.0 out of 5.0 by Disappointed100814 Great Staff, Terrible Facility
The courtesy and professionalism of the staff exceeded my expectations. They were so helpful! But the building is so old and rundown. It was in absolutely terrible condition. I slept in my clothes the first night because I was so disgusted by the building. The room was actually clean, but the hallways and common areas smelled like mold and were just repulsive. My skin crawled the entire time. That place needs to be completely redone and done well enough that mold won't be an issue any time soon. I get that this hotel is in an economically depressed area but that is no excuse. If I wanted motel accommodations, I would have stayed at one. I expect a little more from a hotel. It was just really gross and repulsive. I will likely never stay at a Holiday Inn again.
October 14, 2014
Rated 2.0 out of 5.0 by DavidJan NO AIR
We had just finished a week in Matamoros, Mexico on a mission trip. This hotel was recommended so we decided to give it a try. It was a beautiful hotel and the lady at the front desk was great. We got to our room and turned the air down as low as it would go. The other couple we were with had already turned in and it was late and we were all tired so we didn't bother with calling the front to tell them the air did not work.
At check out we told the guy that the air did not work and he said the hotel manager would call us because they always "make it right." We have yet to receive a phone call.
Overall- the rooms was clean, the beds were very comfortable, and it was affordable. It was just very hard to sleep with it 90 degrees in the room. We walked out in the hallway and said we should have slept there instead. VERY cool in the hallway!!!!
October 9, 2014
Rated 5.0 out of 5.0 by alejo2014 Very good hotel to stay for business or vacation
Everything (stay, facilities, services) was OK. I would come back any time.
October 7, 2014
Rated 3.0 out of 5.0 by Happy Liar Cheap and Comfortable!
Stay here most of the time because it's cheap and comfortable. They have everything we need and except for a squekee bed, a door that stops working and little towles....the stay is usually very nice. Those minor details wont make me stop staying here.
September 24, 2014
Rated 2.0 out of 5.0 by jamurydv Good Facilities, Questionable Staff
I was given the run-around by various front desk staff regarding a tax exempt form, and redirected to a business center that was dismal with no working printer. While the issue was resolved in the end, the rude and abrupt demeanor of one of the front desk staff was very distracting from an otherwise good experience.
September 22, 2014
Rated 4.0 out of 5.0 by GMGLZ Primer estadia con puntos
Muy bien ubicado
Excelente Restaurant va mucho mas alla del simple desayuno americano de cafe con pan y huevos de polvo
September 18, 2014
Rated 5.0 out of 5.0 Habitaciones cómodas y excelente comida
Las habitaciones son limpias y confortables, además de que se respira la tranquilidad en su interior, pero lo mejor es su cocina, donde el personal se esmera por brindarle la mejor atención posible.
September 8, 2014
Rated 2.0 out of 5.0 by Science Traveler Not up to Holiday Inn standards
There was no elevator to the second floor rooms. The guest rooms were musty with a very humid feel. Overall condition was not what we've come to expect from Holiday Inn.
September 8, 2014