Rated 4.0 out of 5.0 by Lovaii Knotts
Too much work being done in the hotel, carpeting being relaid.
May 8, 2013
Rated 1.0 out of 5.0 by rabbitt AC was not seal in the wall
If you are remodeling , you should informm the guest and let them make the choose, if they would like to stay at your Hotel. I book 3 guests and myself. and was very disappointed with your hotel.
April 29, 2013
Rated 5.0 out of 5.0 by VMV8 Comfortable
Our stay was comfortable and convenient. We blocked 10 rooms for the whole team and were able to stay on the same floor next to each other (except for 1 family that was put on another floor). Otherwise, clean rooms. Loved that there was a refrigerator in the room!
April 26, 2013
Rated 4.0 out of 5.0 by GrammyJody5 Breakfast buffet???
When I made the reservation I chose to take advantage of the breakfast buffet offer. I clarified when I checked in where we would go for the breakfast, and the reception employee pointed out the location to me. He did NOT say whether or not I had breakfast arrangements. The next morning, I went down for breakfast, served a dish, and a hostess asked my name and room number...then she said I could not have the breakfast. I was very, very embarrassed, as other guests in the room watched and heard the entire encounter. I gave the hostess my plate of food, and told the reception employee. No one bothered to check, or offer to have it added to my bill. When I returned to the room, I checked the receipt that was delivered earlier, and no the breakfast was not included on my receipt.
April 22, 2013
Rated 5.0 out of 5.0 by bkdr slept great
I loved the choice of pillows (hard soft, etc). No other hotel I have stayed at offered this comfort. That and a great bed made for a great nights sleep
April 20, 2013
Rated 3.0 out of 5.0
by David2000 Time to get the renovations finished......
Having stayed at this resort I can only commend the effort they have made in the renovation work so far. The welcome at the front desk was first class and there was an endeavour by all to make you feel welcome. The new pool area was a nice place to relax and the pool was a good size to swim in. There was a sense that the folks that work here are keen to help and the breakfast for IHG Rewards members was a really good addition. The rooms had been refreshed with new paint and carpeting and the bathrooms seemed to have a new vanity mirror unit. The rooms in my opinion were to an acceptable Holiday Inn standard. But the hall outside our room was looking in a poor state of repair with broken ceiling tiles and stains on the carpet. It really spoiled the look of the place. However what did cause a problem was the excessive gap under the bedroom doors which meant that any noise in the corridor or from the outside door on the ground floor opening and closing was clearly heard in the room disturbing our sleep. I think that IHG need to ensure that the renovation works are finished soon.
April 16, 2013
Rated 5.0 out of 5.0 everyone was awesome!!
the front desk staff was excellent, i cant recall their names, but they were all awesome. i was staying there for a ihg training they made my stay very comfortable. another group that was helpful and very very nice was the housekeeping, a very comfortable thing i had was that most of them spoke Spanish and i felt at home when speaking to the ladies that do housekeeping. the food was great, the service was very nice and home like, the only thing i would change would be getting rid of the old television sets they had bad picture quality and i could not use my xbox on that dinosaur :-) other than that everything was awesome. you guys have a great front desk and housekeeping is wonderful. if i return to Anaheim you guys will be on the top of my list, and will be recommended. not ashamed to state my name; it's Eduardo O. and stayed during the week of the 24th of april.
April 9, 2013
Rated 4.0 out of 5.0 by Jestergal Great for families!
Thank you for my wonderful stay that my family had last week. The breakfast was great.
April 1, 2013