Rated 3.5 out of 5 by 33
Rated 4.0 out of 5.0 by Pequeten Nice overall value
The staff Was great and the price it s great, we die not like the beach that much, the sea had too much seaweed.
October 20, 2013
Rated 3.0 out of 5.0 by ViajeroMX Good hotel with big chances to improve
I stayed in this hotel again, and like the past 3 or 4 times, I had some issues again!
It's well located, with a competitive rate, but this time my room wasn't the best one even when I'm a Platinum member, the Conditioning Air was awful (it didn't refresh at all and with high humidity), there was an annoying sound in the other side of the wall, like somebody drilling. The floor was with sand, I didn't walked in the beach, but it seems that the previous guests did. And the worst thing, THE INTERNET NEVER WORKED!!! Two nights in a so called Business hotel with an awful connection that never worked in the room... -"Sorry Sir, we had an issue with the antennas" - WHAT? It's not up to me that... resolve it! Of course, they didn't discounted that in the bill... it's complimentary.
By the way, there is people that work all day out, we'll appreciate to use the pool after 8:00 pm. When it's not under chemical treatment...
October 14, 2013
Rated 1.0 out of 5.0 by Cancun29 the air conditioning does not work
I really desepciono this hotel, because it has the quality of holiday inn, the room was all wet, and you could hear a lot of noises, the bathroom is not equal to those of this hotel chain, and very slippery floor, did not like nothing.
October 8, 2013
Rated 2.0 out of 5.0 by Alf70 Holiday Inn Arenas Cancun
Very dissappointed with all services and facilities at Holiday Inn Arenas. I think IHG Group has to make a lot of changes with this Hotel in order to improve. It is my first time with bad comments for Holiday Inn. I do not recommend this hotel.
September 30, 2013
Rated 1.0 out of 5.0 by Juanello66 Bad experience
the experience I had in this hotel was the most disgusting I've ever had, no point to stay ever. the attention of their staff is very mean and nasty, the bathroom daily room flooded and the penultimate day of plane never left the water. no variety of food, and do not receive priority as a partner IHG.
August 19, 2013
Rated 4.0 out of 5.0 by EricAJ Good value for the price
We had a very nice stay. Everything was to my expectation. However, I would strongly suggest to improve the quality of the beach. The beach area was not what we expect of a Cancun Hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Marieth For Young people, a hit..
Holiday Inn Cancun Arenas it´s a great place to having a confortable vacation, whit a reasonable price.
The location its great, because its not to far from downtown Cancun and malls are from a walk distance. If you have any doubts, the hotel crew kindly answers any question that you have, and even sugest the best way. In the lobby you´ll find trip advisor´s, and they have all the information you need about any tourist place in Cancun.
The crew also have nice activities for kids
July 30, 2013
Rated 5.0 out of 5.0 by JPeters903 Great resort to relax and enjoy!
My wife and I stayed 4 nights June 2013, taking advantage of the all-inclusive package. The hotel staff and wait staff could not have been nicer. The service was fantastic, the food was great, and the drinks were delicious. At this location, you are able to sit out on the beach and have staff come and take food and drink orders. There is a great buffet with lots of great food options, and entertainment a couple times a week. The DJ at the pool plays great music and trivia a couple times a week (need to brush up on your Spanish for the trivia though, but still mega fun). If you looking for a great hotel that isn't too crazy, family friendly, and away from the average tourist, Holiday Inn Cancun Areanas is for you. We will be back very soon.
July 8, 2013