Rated 3.0 out of 5.0 by Roger75 Holiday In Arenas
I had specifically stayed at the holiday inn, in order to get points valid for the priority club. For some strange reason, I was not given credit for this stay. My account indicates that this was not a qualifying stay. What happened???
I live and work in Ciudad del Carmen in the energy industry, and I go to Cancun often. I would like to stay at a hotel where I can earn points, but if I am not eligible for a qualifying stay at this location then I will never return. I am very dissapointed about this, please contact me by email as soon as possible.
May 13, 2013
Rated 5.0 out of 5.0 by Elbapato Estancia en Cancún Arenas
La estancia en este hotel ha sido Excelente, la comida y la atención de primer nivel, la ubicación y la playa del hotel super linda y factible para quienes viajan con familia.
Excelenet experiencia, gracias por la atención.
May 10, 2013
Rated 5.0 out of 5.0 by BULLRIDER Excellent Stay at Can Cun Arena
We had a wonderful time at Can Cun Arena. The front desk was great in suggesting what to do and not do in Can Cun. #1 thing to remember - get pecos and take the bus and not the taxi. We were greeted with a punch drink when we checked in. The Bartender "Migeal" was great! He was friendly and made us feel at home. "Carlos" was the best in the restaurants... He gave us so much attention, and was an excellent waiter! The rooms were clean and comfortable. We had a nice view of the ocean. The hotel is family oriented, quite and reserved. Fun Activities are scheduled every night. We really enjoyed ourselves for the first time in Can Cun. You cant beat Holiday Inn prices for all Inclusive. I would go back again!
May 3, 2013
Rated 3.0 out of 5.0 by LaryG Great staff, cold food
I want to start with a positive, the staff that waited on us in the dining room was so nice! They were very eager to please. Our room was always spotless when we returned. We did have a good time in
Cancun, this is the smallest property of all the all inclusives that we have stayed at. We have been to the ones in the Bahamas, Jamaica, and Cabo San Lucas. We did not like having to sign for meals and drinks everytime we ordered, this was a first for us. Alejandro who was at the front was very helpful, but the rest of the staff in the hotel spoke little or no english. We have never had that problem before.
The food was very much a mexican culture offering. ALL of it was COLD, unless you went to the outdoor snack bar. One night they had on each table a basket with chips bread, green sauce and white sauce, that was my dinner.
The caribbean show on Wed night was great, really enjoyed it, the food not so much! When we checked out, we had arranged private transportation through Cancuntours, we got to the lobby 30 minutes early, 45 minutes later, I called to find out the driver had been standing there the entire time. Neither the doorman or driver asked our name , even though they knew we were waiting.
Overall a nice hotel, I blame management , step it up a notch guys. People like myself also work hard for a living, leaving our families to travel all over the country, we are loyal to Holiday Inn all over the country , and we use these points that you offer to us, just want to feel like I can take my wife away for a few days and enjoy a few nice meals and forget everyday stresses.
April 26, 2013
Rated 4.0 out of 5.0 by Shazza61 Free wi-fi
Spent 5 nights at this resort. Rooms were quite large and the bed was comfortable. We had an ocean view room with a balcony. All food and drinks included which was good value. Food was ok and satisfied our means. Breakfast can get quite busy so get there early and not around 9.00 am. I found some of the staff at breakfast had a bit of an attitude if you did not tip them. I am Australian and tipping does not come naturally to me so I find it quite amusing that if you do not tip on your first day there it is quite hard to get served coffee or tea or even get a table. Other than that most staff were courteous. Priority members were not well recognised. The adult pool is quite relaxing and the beach is kept clean and tidy. Would recommend this resort for families.
April 9, 2013
Rated 5.0 out of 5.0 by Luizhao Comfort
Very Comfortable, close to downtown, good food, great staff service and good pool. The beach is very warm and good.
Just had an incident with the air conditioning by 2 days, but the rest of the days was wonderfull.
April 4, 2013
Rated 4.0 out of 5.0
by Robrob24 Spring break holiday
We spent 2 wks here in March 2013 the weather was fab, the seletion of drinks were brill from the lobby bar - Angel the barman was brilliant his service was 10 out of 10. The food was good, nice selection but did get repetitive as we was there for 2 wks. The entertainment people round the pool were gud if u can understand spanish and listen to spanish music. All the waiters were very helpful and rooms cleaned daily. Overall we had great holiday here and would defo go back.
April 3, 2013
Rated 1.0 out of 5.0 by jerome everything went wrong
room booked was not acceptable - only a lower quality room was acceptable and wehad to transferto that room . However the hotel continues to charge us the more expensive room for the complete stay , although this was NOT a prepaid booking . On top of it , for an unknown reason the priority points for the stay was NOT credited . This was the worst stay I ever had with a IHG hotel and I am a member for mayn years and at the highest priority level . A request to correct this was simply refused for uncorrect reasons. On top of it I never got an invocie , only a confirmation of the saty . The invocie shoudl be maield later on , but after 2 months I still have no invoice and no points for the stay
March 22, 2013