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Rated 3.7 out of 5 by 110 reviewers.
Rated 1.0 out of 5.0 by Horrible in everthing! My overall experience in this hotel is just horrible! I had to change my room three times in one night. Let me tell you what happened. First of all, the hotel floor plan is VERY confusing. It took us 30 minutes to find and walk to our room the first time. The front staff was not very helpful and was very unclear about the direction. They did not even tell us which elevator would be easier to access to our room. 1. we booked the double bed room. The hotel front desk did not confirm with us and just gave us the one king bed room. It took us 30 minutes to find the room, then, when we found out the room was not right, we walked back to the lobby and changed room. 2. The second room was king size bed. However, as soon as we walked in to the room, we found out there were so many ants and insects on the floor, especially by the bathroom, shower, and the toilet! That immediately gross me out and i called front desk right away! I told them the room is not clean and i would like to change room. The staff responded to me " I gave you a clean room" and just keep repeating that room was clean. I got really upset and stated i would like to change room. Finally, the front desk sent someone to check our room and the guy who came up talked to the front desk and let us change room. 3.we finally got to the third room. the whole process of walking , waiting, and changing room took more than 1 hour ! The room is smelly. The blanket and bed sheet feel wet just like undry laundry. The staff was unprofessional, and hotel was dirty. Food selection in buffet was very limited. I will never recommend this hotel to anybody. December 6, 2014
Rated 4.0 out of 5.0 by good food and fantastic food service We had great choices on food everyday and always prepared very nice. Alexander, Bonito and all the F November 30, 2014
Rated 4.0 out of 5.0 by Fine hotel - if you are not a beach person Hotel is fine. Large and spacious room. Food is ok. But the beach location is not so great and too much seaweed. If you are a beach person, the hotels facing east has a nicer beach. This hotel is quiet and provides nice sleep. Price is reasonable. Also thankfully, there is no time share talk at this hotel. November 29, 2014
Rated 4.0 out of 5.0 by servicio de alimentos y bebidas Tengo mas de 25 años de experiencia en la industria de la hospitalidad, y con una especialidad en el área alimentaria. Lamentablemente el servicio de alimentos deja muy mal sabor, independientemente del plan que incluya el alojamiento, con o sin alimentos, la presentación, sabor, variedad, creación de menues, y servicio son muy deficientes. estuve hospedado más de 3 semanas con ustedes y creo que el responsable del área lo vi dos veces supervisando su negocio. la atmósfera del restaurante es deprimente, triste, fria,,,,,no invita a sentarse. Podría enumerar un par de cosas más, pero ojalá hagan algo por la operación del hotel , estoy seguro que lo pueden mejorar, la propiedad lo vale. gracias. am November 27, 2014
Rated 3.0 out of 5.0 by Comfortable Bed, Location, Service to be Desired The staff is very unresponsive to any requests. Their ability to respond to issues is very bad. November 23, 2014
Rated 3.0 out of 5.0 by Good relationship price-quality Everything was ok with the stay. Nothing outstanding but good for a business trip. The only inconvenience I has was that I did not get my IHG reward points for the stay. I did get them from food and bebrage, but not for the room itself. The sad part of it is that I even paid for the bonus points package. The good part is that the beach is very calm, almost no waves and very clean. I would go back if in a low budget trip whitout a question. November 21, 2014
Rated 5.0 out of 5.0 by Muy buen hotel Fue muy buena la experiencia, en especial por la atención, la habitación y la comida. Gracias por tantas atenciones. November 20, 2014
Rated 5.0 out of 5.0 by Hotel familiar Recomiendo este hotel para la familia y para descanzar November 18, 2014
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