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Rated 3.7 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by Nice place Stay happy and relax. One of my best experiences in Cancun where both people and hotel meet a perfect match on all services as well as giving that extra for making us feel so great during our stay there. Congratulations! March 29, 2015
Rated 3.0 out of 5.0 by Caro y pobre en servicio Mal servicio por debajo del nivel de los Holiday inn, caro. Ruidoso. No se puede cenar después de las 10. Acostumbrados a turismo masivo. Dejo mucho que desear. March 28, 2015
Rated 3.0 out of 5.0 by PERSONAL LES FALTA CAPACITACION EN SU SISTEMA, TARDAN DEMASIADO EN DAR ALGUNA RESPUESTA Y NO DAN SOLUCION ALGUNA March 25, 2015
Rated 4.0 out of 5.0 by Buena Estadía, baja calidad de A La estadía en general estuvo bastante agradable lo unico que me gustaría mencionar es que la calidad de los productos ofrecidos tanto de comida como bebida son muy bajos y poca variedad, tambien mencionar que estabamos de luna de miel lo que fue mencionado al hacer la reserva y al momento del Check in, no existió ningúna atencion especial, ni upg, ni siquiera una habitacion con vista al mar. March 25, 2015
Rated 3.0 out of 5.0 by experiencia cancun algunos dias encontramos muy bien nuestra cama y con decoracion de la toalla hecha por la persona de la limpieza. March 24, 2015
Rated 2.0 out of 5.0 by NO RESPETAN PRECIOS DE IHG RESERVE CON IHG Y AL LLEGAR A RECEPCION NO ME RESPETARON EL PRECIO DE LA RESERVACION, ARGUIMENTARON CAMBIO EL EL TIPO DE CAMBIO DE DOLAR, TUVE QUE LLAMAR MUCHAS VECES A IHG Y PERDER HORAS EN LLAMADAS PARA LOGRAR QUE EL HOTEL RESPETARA EL PRECIO PACTADO EN LA RESERVA. MIENTRAS HACIA LAS LLAMADAS Y PERDIA HORAS EN EL LOBBY EL PERSONAL DEL HOTEL NO FUE CAPAZ DE OFRECERME ALGUNA BEBIDA MUCHO MENOS DARME EL CUARTO A PESAR DE QUE YO VIAJABA CON UN BEBE DE MESES Y TENIAMOS SERVICIO ALL INCLUSIVE March 20, 2015
Rated 1.0 out of 5.0 by Horrible Front Desk Personal Horrible personal at the front desk. The delay of checking in, the horrible attitude of Mr. Lucas was unquestionably the worst treatment we have ever experienced at a Holiday Inn. March 19, 2015
Rated 1.0 out of 5.0 by One of Holiday Inn's most unworthy properties We have stayed at this particular Holiday Inn before and were somewhat unsatisfied, however, this particular stay, we were completely unsatisfied and treated very poorly. The front desk crew was very rude, but extremely and utterly helpless to solve problems or even offer solutions to problems. I actually enjoy the facility, however the front desk staff, specifically LUCAS, is under trained, uneducated on customer relations and unaware of priority club members policies. All together, a very unfriendly stay that had many problems without solutions. Just remember that you get what you pay for, typically. However in this case, you get even less than what you pay for here. Poor excuse for a good hotel name like Holiday Inn. March 16, 2015
  • 2015-03-30T10:48:10.133-05:00
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