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Rated 3.5 out of 5 by 252 reviewers.
Rated 2.0 out of 5.0 by Front desk staff just didn't care Front desk staff just didn't care. I am a platinum member and not even greeted, and the person was trying very much to get rid of me, cause her ride was waiting outside. July 23, 2015
Rated 4.0 out of 5.0 by Great service Good value and friendly staff. Free shuttle to airport and used park July 22, 2015
Rated 3.0 out of 5.0 by Ok stay for using member points. Did not really feel like a member hotel. No continential breakfast and no 24-hour coffee bar. Staff failed to mention those issues upon check in. Room was clean and lines, pillows and bed were good. Hotel needs updated in common areas and ingress and egress were not very well marked. July 21, 2015
Rated 4.0 out of 5.0 by Great Service They made my long week business travel feel like being home. July 21, 2015
Rated 2.0 out of 5.0 by Run Down Property I have stayed at this property multiple times prior and feel this property needs a complete renovation. Items I found unsatisfactory ..... Bathroom sink drain very slow accumulated water quickly TV Cable kept disconnecting poor or loose connection King bed old very soft mattress with a valley Room way over priced Restaurant food average Tap beer warm manager stated not to fix cooler going to remodel July 18, 2015
Rated 1.0 out of 5.0 by Supervisor Nicki is rude I am fully aware of the 3pm check in time as I travel often. I arrived at the hotel at noon, I was pleasantly greeted by the receptionist. I asked her when is the earliest possible time I could check in given I had a wedding event to attend at 4pm. She told me the rooms were being cleaned and to return at 2pm, as a room should be clean by then. I went to run some errands then returned at 2:08. The receptionist looked in the system and then double checked with her supervisor Nicki. Nicki storms out and practically yelling at me, angrily tells me that check in isn’t until 3pm!!! I told her I am well aware of the check in time, however was told I could possibly check in at 2pm if rooms were clean. I was simply here to see if any rooms were available. Nicki tells me to come back at 3pm!! Nicki was extremely rude to me. I felt insulted. I visit Cleveland often, however I will never stay at a Holiday Inn again. I will not frequent a place that is discourteous to me. July 15, 2015
Rated 5.0 out of 5.0 by Great place to stay for the price The hotel was clean, the staff was friendly and the shuttle was prompt. I couldn't beat the price since I needed a place to leave my car for several days. My only complaints were there was no real place to sit outside and relax, the landscaper left the grass on the sidewalks after trimming, and the waitress in the bar gave me incorrect change (I assume she was automatically keeping her tip instead of leaving the amount of her tip up to me - her loss, because I would have given her more if she would have been honest and gave me the correct change). July 14, 2015
Rated 3.0 out of 5.0 by Won't stay here again Tiny bathroom that was poorly lit. Old style HI that needs to be updated. July 11, 2015
  • 2015-07-27T11:16:55.879-05:00
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