Rated 3.7 out of 5 by 144
Rated 5.0 out of 5.0 by Innkeeper6 Hotel With Class
I stayed at this location 12/9/2014 for a class at the hotel in one of the conference rooms. I had an enjoyable stay. The building was old not up to date as some of the newer Holiday Inns. However this was one of the cleanest hotels I have stayed. Rooms were quiet, extremely neat and clean. Little or no signs of dust in corners. The bed was really comfortable, great choice of pillows, soft or firm. The bath area was refreshing. A great feature was a shower head that was over above my head. I am 6 ft. tall and most of the time the shower heads are lower. Unlike some hotels the shower head spray was adjustable, it really worked. Wi-Fi fairly fast no problems there. Above all the staff was wonderful. Very courteous, helpful and paid attention to you as a customer. Some places don’t.
This is a great business stop over. This just goes to show, you don’t always need the most modern to be the best. Cleanness and hospitality is what counts.
December 13, 2014
Rated 3.0 out of 5.0 by Tommie62 Great Location and Good Food
The location of this property is great for Airport travel. The food at Nana's was excellent. The Hotel is older than expected and therefore very outdated.
December 8, 2014
Rated 1.0 out of 5.0 by Platnium Rewards member Holiday Inn Cleveland Airport
The condition of this hotel is not up to Holiday Inn standards. I would have expected this condition for a cheaper property, not a Holiday Inn property. For a few dollars more, I will stay at the Holiday Inn Express just a few miles up the road in the future.
December 4, 2014
Rated 3.0 out of 5.0 by dfghj73 Good location, overall clean but dated hotel
Good location, overall clean but dated appearance. If you are looking for stay near Cleveland Airport it might be not a bad choice. However, I would suggest to shop around for other deals. There are other hotels in the area around Cleveland Airport. This Holiday Inn worked for me for one night and it is close to public transportation. But I was not completely satisfied with the hotel dated appearance.
November 30, 2014
Rated 5.0 out of 5.0 by jpplaster Quick stay for early morning flight
Check in was easy. Only stayed long enough to sleep and catch airport shuttle the next morning, which was on time.
November 27, 2014
Rated 4.0 out of 5.0 by danio comfortable bed and pretty good food
Good hotel. Decently priced, nice bed and dark large room. Very small gym, but adequate when you go off peak hours
November 21, 2014
Rated 4.0 out of 5.0 by kentgrad Good if you are flying
This property is good to lay your head the night before flying out. The airport shuttle is great and quick. The front desk staff is very friendly. This is a bit of an older property and could use a little bit of a face lift and some updating but overall it is clean and quiet.
The bar staff was rude to say the least. We came in a bit later and the front desk staff told us the bar didn't close until 11 pm. They had a 'last call' at 10:20 pm. The lady running the bar had a horrible attitude and acted like we were bothering her being there after 10pm. Clearly leaving and going home was more important than providing quality service.
November 18, 2014
Rated 1.0 out of 5.0 by salesman 77 Not Happy!
This hotel had the worst frontend guest clerk I have seen in 10 years. I stay over 100 nights in a hotel a year and I wont even begin to explain the experience I had. The clerk did nothing right and then he questioned me? Really? My TV did not work and Don was a savor, only bright spot of the stay. There are other Holiday Inn properties in the area, pick one on those, this one should not be one.
November 16, 2014