Rated 3.6 out of 5 by 222
Rated 4.0 out of 5.0 by thejerryguy GREAT PEOPLE
The outside of the hotel is in need of repair so your first impression when you arrive might be deceiving. My room was very nice and comfy and clean. The staff were very polite and friendly. And when I stopped in at Nana's restaurant Mary made me feel like one of the family. Anytime I need a room close to Cleveland Hopkins Airport I will book this hotel again.
May 20, 2015
Rated 2.0 out of 5.0 by 2192191 Big disappointment in service and property
The outside of the hotel is in need of repair so our first impression when we arrived was not good. The staff was friendly and polite. The quality of our room was better than the outside of the hotel. The temperature in the pool was very nice but the brown stains on the wall were just disgusting. Service for dinner at the restaurant onsite, Nana's, was very slow. We were not the only ones noticing how short staffed they were. There was a large group in the private room that kept coming out looking for a waitress so they could order food. We were very disappointed with our stay and will not be coming back.
May 19, 2015
Rated 5.0 out of 5.0 by Game42 Clean-Greatb service
The staff was very helpful and friendly. The restaurant was clean and provided a delicious assortment. I had the lasagna. Large portion and very good. Bed was very comfotable.
May 18, 2015
Rated 5.0 out of 5.0 by whiteman11 amazing
The customer service at this hotel is amazing. The front desk made our stay just wonderful. The housekeeping staff were very pleasant and helpful.
May 17, 2015
Rated 5.0 out of 5.0 by juewa90 great place
Great place to stay so many nice and lovely people. Property is old,but people what makes you come back.
May 16, 2015
Rated 1.0 out of 5.0 by Kensuke Had to stay smoking room.
Though my preference is non smoking room, I had to stay at smoking room. I could not sleep well in the smoky room.
May 15, 2015
Rated 4.0 out of 5.0 by Taycheeda As expected with a older facility
One must consider expectations to be in align with a older facility that need refreshing .
Staff was helpfull .
May 14, 2015
Rated 4.0 out of 5.0 by temple8 Clean room, comfortable bed
A decent property in a busy and competitive location. The room was clean, bed comfortable and the restaurant was good. I had expected a complimentary breakfast, like some of their other locations, but I suppose with 6 floors of guest rooms that wouldn't be a cost-effective solution at this location.
May 13, 2015