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Rated 3.7 out of 5 by 138 reviewers.
Rated 4.0 out of 5.0 by Good if you are flying This property is good to lay your head the night before flying out. The airport shuttle is great and quick. The front desk staff is very friendly. This is a bit of an older property and could use a little bit of a face lift and some updating but overall it is clean and quiet. The bar staff was rude to say the least. We came in a bit later and the front desk staff told us the bar didn't close until 11 pm. They had a 'last call' at 10:20 pm. The lady running the bar had a horrible attitude and acted like we were bothering her being there after 10pm. Clearly leaving and going home was more important than providing quality service. November 18, 2014
Rated 1.0 out of 5.0 by Not Happy! This hotel had the worst frontend guest clerk I have seen in 10 years. I stay over 100 nights in a hotel a year and I wont even begin to explain the experience I had. The clerk did nothing right and then he questioned me? Really? My TV did not work and Don was a savor, only bright spot of the stay. There are other Holiday Inn properties in the area, pick one on those, this one should not be one. November 16, 2014
Rated 5.0 out of 5.0 by Peace of mind After a long day of arduous work, a shower and a soft bed are two things on anyone's mind. This place hit the spot quite quickly. November 15, 2014
Rated 2.0 out of 5.0 by More care for cleaning Hotel needs more attention to cleaning of rooms , beds , towels Etc. Bathrooms to be renovated November 13, 2014
Rated 1.0 out of 5.0 Not visibly pleasing. The age of the hotel was very evident. The room was rather bare and the water stains or whatever it was on the ceiling did not make for an enjoyable stay. I stayed because I was there on business and actually spent minimal time in the room I would not have otherwise. November 7, 2014
Rated 5.0 out of 5.0 by front desk Daryl at the front desk was the most efficient professional person I have ever run into in all my travels. Make him a manager he will ensure return guest. Very close to the RTA train station. October 31, 2014
Rated 5.0 out of 5.0 by Good stay Very friendly service and a nice place. Good rate for quality. October 30, 2014
Rated 2.0 out of 5.0 by Stinky... This hotel is dated, old and smelly. That's all the nice things I can say about it. I stayed on a smoking floor (can you believe there are still one of those?) and the smell was ATROCIOUS! The food in the attached restaurant was acceptable. The drinks were overpriced and undersized. I don't go to Cleveland often, but I wont likely go back here.. October 28, 2014
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