Rated 3.8 out of 5 by 46
Rated 5.0 out of 5.0 by tmarks One night stay
Staff was excellent. Being from California, the staff treated us extremely well. We were concerned about the snow and flying out but we were assured by staff that all would be well. Thank you for the great stay.
November 15, 2013
Rated 3.0 out of 5.0 by timo019 Priority club membership
I stay at Holiday Inns frequently. I have lost credit for thousands of priority club points at ONLY thisHoliday Inn because either their computer is down and cant findmy membership, cant find it because they say it isnt there of just wont bother looking it up. I stayed here September 17and they had no trouble finding my membership and giving me credit for the stay. Yesterday when I checked in it couldn't be found. There was aproblem earlier in the year with the computer,...there was one clerk who told me to find my number andhe would credit the stay,...I'm 200 miles from home, where am I supposed to find it? I probable stay at this property 30 nights a year,...I've been credited for two stays this year
November 12, 2013
Rated 4.0 out of 5.0 by Railrabbit Excellent service
The value here is excellent for IHG members. So you should become one before checking in. The breakfast is free for IHG members. The breakfast is cooked to order or buffet. I recommend the cook to order breakfast. I stay here twice a week and have never had a bad breakfast. The staff is the most friendly I have encountered in a long time. The rooms are comfortable and the staff takes care of any problems that arise quickly. I only gave a 3 out of 5 for food because they need to work a little bit on dinner service. I wish the dinner shift would train some on breakfast shift so they could see the outstanding service they provide
October 30, 2013
Rated 4.0 out of 5.0 by Tooz Good service in an aging hotel
I attend an annual event at this hotel. The staff is always courteous and extremely helpful. They always do a great job.
The location is very convenient.
My only negative opinion would be that this hotel is beginning to show its age. The elevators are slow and creaky. If this hotel would get some renovations it would surely improve its appeal.
October 22, 2013
Rated 5.0 out of 5.0 by prpdawg Great place to stay !!!
The staff was great , They answered every question I had.
October 20, 2013
Rated 4.0 out of 5.0 Be Careful
There are a number of "Airport" Holiday Inns in Cleveland. It's very important to have your paperwork ready before getting on the shuttle. The staff was superb and it was a really nice hotel.
October 13, 2013
Rated 5.0 out of 5.0 by Teresa2 Friendly staff
We were in town for a Browns game...the hotel is walking distance to the RTA. We arrived to the hotel an hour before checkin and just missed the Lunch time, but the staff accommodated us by welcoming us in to the dining room anyway and got us served. The asst. manager asked if we were priority members and went out of his way to get a us a rewards certificate. We needed help with info about the RTA as we had never used the train system before and the desk staff was very informative and helpful.
The facilities need updating, but our room was clean, quiet and the air conditioning system was efficient and quiet, beds were comfortable, so we got a good nights sleep. Would stay here again and recommend this hotel.
October 7, 2013
Rated 5.0 out of 5.0 by JADA56 Great Service - very competent front desk
The front desk personnel are very accurate and the service is quite friendly. We used shuttle to airport and back. Very convenient.
October 6, 2013