Rated 3.0 out of 5.0 by Scott21 worst bed ever, great staff
My family and I stayed overnight due to an early flight the next morning. The front desk staff was super nice and helpful. When we got to the room it was clean and looked updated. When I got into bed to sleep the bed had to be old. I could feel every spring in the bed. The pillows where suppose to be two firm and two soft but theywhere both the same just llabeled different. The transportation to the airport was on time and fast. It was nice that I was able to leave my vehicle in the lot for the duration of my vacation since airport parking is so expensive. When we returned from our vacation I called the hotel for the shuttle the staff was super nice and gave great directions to meet the shuttle. The only reason I would recommend this hotel is because of the staff and transportation.
June 8, 2013
Rated 2.0 out of 5.0 by mikeinnm Not up to Holiday Inn Standards; Poor Customer Service
For our first night, we stayed in a second floor room facing a private property with an outdoor fire pit. The fire pit creates a lot of smoke and that smoke was pulled into the room by the heater/air conditioner. The next morning, I called the front desk and asked to be moved to the other side of the building for our next two nights stay. I spoke with Sam.. He said that would not be possible due to the hotel being full and offer to send someone up with a can of air freshener. However, it was about 12 noon (checkout time) and the bartender at the hotel later told us that the hotel was not full. So, he was clearly lying. Additionally, he was rude and unsympathetic. Eventually, we spoke with the housekeeping manager and she moved us to the other side of the building. I was still not happy our experience and so I filed a complaint with IHG through their hotel website and they wrote back and said the hotel manager would address the problem with us before we checked out. However, that did not happen.
In addition to customer service issues, the rooms are not up to par. They are a bit dated and the beds were not great. There were coffee drips on the bathroom floor from the previous tenant, indicating that the floors are not mopped regularly. The towels had been washed too many times and were thin and scratchy. In my opinion, this Holiday Inn is more like a budget hotel. It does not live up the normally higher standards of Holiday Inn/IHG. There is a much newer Holiday Inn several exits south on I-71 in Strongsville that is much nicer. There is also a Holiday Inn Express one exit south, but I have not stayed at that location. Personally, I would avoid the Cleveland Airport location. In my opinion, this hotel should not carry the Holiday Inn name.
June 2, 2013
Rated 5.0 out of 5.0 by CarolinaBeach One Night Stay
Great place for a short stay near the airport! Clean and comfortable. Prompt shuttle to CLE for 7am flight.
May 20, 2013
Rated 2.0 out of 5.0 by adog56 what a grandiose screw up
can't physically find the front entrance to the hotel because it's not in front and there's no sign even though the hotel is clearly visible from the street when i called to find this i was told yes we have this problem and we know it. So how about a simple directional sign?!
reservation screwed up and i was then put in about the worst room in the hotel-depressing ,overlooking a freight dock at the end of a long hallway
no food in the bar after 10pm
no recognition for my Platinum PC status whatsoever
why come back?
May 19, 2013
Rated 5.0 out of 5.0 by adya It was one of the best stay and best hotel.
Service was excellent. Shuttle service was very good.
Very co-operate staff.
April 25, 2013
Rated 5.0 out of 5.0 by Ramwick25 Great service and Clean Hotel
Good service from all staff starting from Front desk to van driver to house keeping. F and B service as well as food was so good that I have to be back for dinner......Rooms are very clean.......
April 25, 2013
Rated 5.0 out of 5.0 by tsts Great Staff
I was given rountrip service to and from the airport. A friendly and professional staff at this hotel.
April 24, 2013
Rated 2.0 out of 5.0 by mcstyles Ok Hotel for a one night Stay any loger look elsewhere
The Hotel is Older but the rooms are clean, The food is also Ok.
But this Hotel has no Suites. I was going to Stay 14 Days (I am a Platinum Ambassador which is even Higher than Platinum Elite)
I asked for a refrigerator, Since i was going to stay there so long.... I was told they would bring me one for an extra Ten Dollars a Day....(what a joke) So checked out and went elsewhere.... Staying longer than a couple Days avoid this Hotel at all costs.
April 21, 2013