Rated 3.7 out of 5 by 45
Rated 1.0 out of 5.0 Poor experience
Room was clean and moderately comfortable. Staff was not helpful with issues of mistake made on their end with confirmation of stay. Even after presenting them with email confirmation and follow up by sales manager the front desk acknowledged their mistake, gave a half hearted "sorry" and said there was nothing they could do.
September 14, 2014
Rated 1.0 out of 5.0 by ErickRex13 Not a good experience
The group reservation was messed up, even with confirmation numbers from the hotel management. One of my guests arrived only to find the hotel had booked her for the wrong night. When I showed the front desk the email confirmation directly from the hotel management to me, clearly stating the correct night, the guy at the front desk said "sorry, nothing I can do, we're completely booked." I didn't even get an offer to assist me in finding another location for my guest - the attitude was that you're on you're own and a half-hearted sorry. It's been two full days since I emailed the hotel manager about the mistake and I have yet to even hear back from him. Truly the worst experience I've had at a hotel the past few years. The heater in my room also set off the fire alarm. This is the last hotel I will ever choose in Danbury for myself or any of my business groups I bring to the area regularly.
September 11, 2014
Rated 5.0 out of 5.0 by MCB2 Overall nice place
My stay was very nice. Everyone that was working that weekend was very professional. The hotel was clean and well kept.
September 10, 2014
Rated 4.0 out of 5.0 by Becky6624 Impressed
Having had only bad hotel experiences in CT I was very nervous booking a hotel there. We were traveling from NY to Eastern Ma late at night and decided to book at the last minute. The hotel staff was friendly and the check in process was efficient. We stayed in a first floor room and it was very clean and comfortable. It was also very quiet and we all had a great nights sleep. I would definitely recommend this hotel for a good nights sleep in a clean hotel.
September 4, 2014
Rated 5.0 out of 5.0 by Susie340 Clean Comfort
Room and common areas were spotless. Beds super comfortable.
September 3, 2014
Rated 1.0 out of 5.0 by 48372538759 Poor Experience with Poor Follow-Up
I had an issue during my stay, and although the staff was very helpful the next morning (promised to refund half of my bill), I am still waiting to be refunded.
September 1, 2014
Rated 1.0 out of 5.0 by mack52 Poor Poor Poor
Where to start:
Lost our reservations.
Told no rooms on first floor, but when the third member of our party came in he was given one.
Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room.
Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did.
One of our party had no soap, shampoo or TV remote in his room.
Bar and barkeep were good, food not so much.
Junior at front desk was only ray of sunshine in the place.
Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none.
My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list.
August 25, 2014
Rated 3.0 out of 5.0 by nt9905 Convenient location
Convenient location with access to many restaurants in the area
August 22, 2014