Rated 2.9 out of 5 by 26
Rated 4.0 out of 5.0 by Masman12 the standard of Holiday Inn comfort
This property epitomizes Holiday Inn quality. The guest room was nicely equipped with modern furnishings. The lobby and lounge were comfortable and welcoming.
I stay at this property whenever I am in Danbury area and will continue to do so.
November 26, 2013
Rated 2.0 out of 5.0 by WLN23 Business stay
1st off bathtub was way too small. I am not a big man but did not feel comfortable at all in it. Then the hot water was more room temp then hot. The one luxury I ever ask of a hotel is a nice bathtub and hot water to relax in. All else shouldnt matter if that is accomplished.
For the price of the food at the bar it was very lacking. I dont mind paying 17 dollars for an average steak but there should be more with it if that is the case. Fries alone is not a side. Throw some succotash on the plate or something. The turkey club was a disaster. Again for the price you can actually make it a club not just a small sandwich with an extra slice of bread. Turkey should actually be on both sides and it shouldnt be on the smallest bread slices I have ever seen. Didnt exactly make me want to book my next room there.
Cleanliness was sub par. The (im not sure of the term) bed bib had white stains on the side that was obvious. Hate to harp but the bathtub also needs refinishing. The hallway also had an odd smell. Spraying some fabres wouldnt hurt.
The service was good and they tried the best to work with what they where given as far as I can tell.
November 10, 2013
Rated 5.0 out of 5.0 by stecyn good night sleep and great service
room was very comfortable and clean. desk service was excellent. everyone always had a smile and was very helpful. service at dinner was outstanding and the food was great especially the walnut honey salmon. we were there during your grand opening of your bar area and had fun. television was real good but i wish i had a t.v guide. overall it was a great stay.
October 31, 2013
Rated 1.0 out of 5.0 by Chemsal Staff lacks training and proper follow-up
I checked in at 3pm and was given a key to room 302. When I got to the room it was still in the process of being cleaned (no sheets and trash from the previous guest). I went back to the front desk and I was placed in room 124 which was an upgraded room. As a long time platinum member I would have expected to receive a room like that at initial check in.
I did some office work in my room and decided to take a 30 minute power nap. About 5 minutes into my nap another guest walked into my room. He was just checked into the same room. My nap was over at that point and I went to the front desk. The person at the front desk blamed someone else and did not apologize. The only apology I received was from the guest who walked into my room. I asked for the general manager to give me a call to discuss what had happened. During my stay I never heard from the GM.
During my two night stay my sleep was less then great as I was concerned about having another person coming into my room. Another issue is that I ran out of toilet paper ran out during my stay. The roll that was in place only had a few sheets when I checked in and there was no replacement in the room.
It seems like I've been having more and more issues at different Holiday Inn and I'm almost at a break point. This frequent traveler will be taking his business to Hilton properties in the future if another issue comes up in the future.
If Holiday stops treating their long time platinum customers special I'm sure another hotel chain will. When I travel my expectations are pretty simple. My room should be clean. I should have proper amenities. I should be able to get sleep without concern of having someone walk in on me. If a upgraded room is available I should receive it. Not to much to ask I believe.
October 25, 2013
Rated 1.0 out of 5.0 by dmc346 ignored by upper managemnet about complaints no response
check in chaotic. they were so confused and befuddled my room was called to come down and sign registration card yet I was given all check in documents including key.
bright spot a young women whose name I do not recall, it began with X made certain I had a refrigerator.
bathroom was decorated with hair from previous guest,
tub gave me an very nice shin bath because of clogged drain,
basin suffered from same malady.
the place is still a dump with a coat of paint and wall paper.
the check out clerk was informed of the drain problems and the hair he took no notes being very lackluster.
I sent emails and snail mail to the GM and Chairman who run the
Group that manage this hotel --no response. I have since taken it up with guest relations. Waiting to here from them on the matter.
Avoid this crummy property at all cost and convenience.
a dirty room sets the mood and saying and pace. better sleeping in the bilge of a ship.
October 16, 2013
Rated 3.0 out of 5.0 by jayjay27 Clean room bad service
Room was clean. No towels in room had to call 3 times for towels. Ended up leaving before anyone came out to serve breakfast with a room full of people
October 16, 2013
Rated 3.0 out of 5.0 by Tercesyrev Still has problems . . .
I've been staying at this hotel for over 20 years because my employer is headquartered in Danbury. Over that time I've seen the condition of the building erode to the point where they place was literally a dump. The expansive remodeling recently done has transformed the facility for the most part though there are still indications of an old decrepit building in certain places.
Even with the improvements I feel the shortcoming of this hotel is how it's been managed. For years I've dealt with clogged sinks, dirty sheets, "non smoking" rooms that smelled like ashtrays, etc.
My most recent stay had me in a room where the connecting door to the adjoining room was busted. Could not be locked or even closed all the way for that matter. How something like that and other problems I've listed continue to occur is a direct reflection on how this hotel is managed. It is obvious attention detail is not in their mindset.
Now there are a Holiday Inn Express and Crowne Plaza in close proximity that I stay at mostly because of the aforementioned reasons
The renovation has definitely made this location a stayable place but don't be surprised if you find some thing wrong that is a direct result from a lack of detail.
One other thing, they've destroyed the restaurant and it's offering. Menu is very limited, the service was horrible (50 minutes to get a simple pasta dish which was average at best), and the waitresses didn't have a clue how to convey professionalism. .
October 14, 2013
Rated 5.0 out of 5.0 by Ccdelaney Nice Overnight
Clean, comfortable. Appeared remodeled or very well kept!! Great price!!!
October 2, 2013