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Rated 3.8 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by Clean Comfort Room and common areas were spotless. Beds super comfortable. September 3, 2014
Rated 1.0 out of 5.0 by Poor Experience with Poor Follow-Up I had an issue during my stay, and although the staff was very helpful the next morning (promised to refund half of my bill), I am still waiting to be refunded. September 1, 2014
Rated 1.0 out of 5.0 by Poor Poor Poor Where to start: Lost our reservations. Told no rooms on first floor, but when the third member of our party came in he was given one. Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room. Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did. One of our party had no soap, shampoo or TV remote in his room. Bar and barkeep were good, food not so much. Junior at front desk was only ray of sunshine in the place. Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none. My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list. August 25, 2014
Rated 3.0 out of 5.0 by Convenient location Convenient location with access to many restaurants in the area August 22, 2014
Rated 4.0 out of 5.0 by Nice place We took advantage of the %K points promotion so it was a good value. Don't know the regular rates August 21, 2014
Rated 5.0 out of 5.0 by Comfortable and a good value Very comfortable bed and nice and quiet. My room faced some woods, and a honking goose/quacking duck? actually woke me up Sunday morning. Not too far from White Plains/Westchester Airport (HPN), about 30-40 miles and about 35-45 minutes. Has a restaurant, but is very near to fast food and regular restaurants, and discount store if you forget travel necessities. Understand an upscale mall is nearby for other articles, like clothing.... Near to Ridgefield CT, which is a very cute town, if one wants to wander around. August 21, 2014
Rated 4.0 out of 5.0 by Overall good experience Room was clean and nice. No issue with the hotel. Only problem was the continental breakfast. I walked downstairs to get breakfast and the first thing you see is a spread of bacon, eggs, toast, etc. I start filling my plate and the server asks me if I'm with the wedding. I say no and she informs me that the breakfast is for wedding guests only. I didn't have to pay for it or anything after I pointed out my mistake, but if you're going to have a private breakfast right at the entrance of the hotel, it may be wise to put at least a sign up indicating that it is a private breakfast. August 21, 2014
Rated 5.0 out of 5.0 by Great Room and Hotel, terrible service at restaurant The room and all hotel accomodations were outstanding. My family and I waited for an hour to get seated and served eggs for breakfast when there were only two other tables with people seated. (none of them had food either). Eventually, the manager showed up and yelled at someone in the back, but it was the worst breakfast service I have ever had at a hotel. August 20, 2014
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