Rated 4.0 out of 5 by 80
Rated 4.0 out of 5.0 Frequent visitor
I have stayed here many times and while there are many choices I continue to return here because of the friendliness of the staff. It's not a "canned" greeting at check-in but genuine. If you elect to dine in the restaurant or bar the service is top notch. The property is well maintained inside and outside.
March 29, 2015
Rated 5.0 out of 5.0 by gary2666 Excellent hotel
Great location; excellent hotel. Would recommend - good value, clean
March 27, 2015
Rated 2.0 out of 5.0 by DamienBE Newly renovated but still some shortcomings
We decided to stay here as we saw the positive review. It is indeed nicely and newly renovated. The rooms are modern with plugs well located to charge multiple devices near the bed. The hotel is also very clean.
That being said the bed was just ok. The blanket was not sufficient and not warm enough. There was no additional pillow or blanket available. The insulation of the window on room 331 was not fixed since the 70's. There is a massive draft. The full joint is missing. The ac/heat window unit needs to stay on all the time and get very noisy. I didn't sleep well for 2 nights been woke up by the noise. The staff is really a mixed pot. The lady in the restaurant is super nice and some of the receptionist. On Saturday night, the receptionist just ignored us as we were coming back despite wish her a good night. She did the same with other guests.
March 26, 2015
Rated 5.0 out of 5.0 by Ok, NE, Co front desk
excellent front desk especially Ed...Windows in rooms are fogged over and make the room look shabby.
March 25, 2015
Rated 1.0 out of 5.0 by Manager, Hello Manager!! HORRIBLE MANAGEMENT!
We stayed at this hotel for 3 nights. During our entire stay the second floor REEKED of fresh burning Marijuana, which had to be obvious to hotel staff who did nothing to stem the problem. Our tv did not work for the first 2 days, which we believed was weather related. However on ther 3rd day, which was sunny and clear we complained to hotel staff. The problem could not be fixed requiring us to pack our stuff up and move to another room.
Also on the first 2 mornings, we were promptly awoken around 5:40 by a dog whining across the hall from our room and furiously scratching at the door obviously needing to relieve himself. This would go on for about 10 minutes until the room occupant would finally wake up and noisily bring it out. We were later told by hotel staff that this dog was an employees dog, and should not have been on our floor. On the 3rd night, there was a physical altercation in the stairwell adjacent to our room, which we discovered as we were checking out. We had the opportunity to carry our luggage out through blood spatter on the walls and floor. VERY NICE!
During checkout we asked to speak to a mangaer about our experience, and was told there was none available, however we were connected to his voicemail and left a message including our contact information. Of course we did not receive a response, and again called 3 days later. I left a second voicemail again with our contact information, and to this day have not heard from the "alleged":manager. Customer service is OBVIOUSLY not a priority for this hotel, which is not what we would expect from a Holiday Inn.
March 16, 2015
Rated 5.0 out of 5.0 by Mad Martigan comfortable room, convenient location
very good choice if you are staying in the Danbury area
March 10, 2015
Rated 5.0 out of 5.0 by travel201 Comfortable bed
enjoyed stay at this Holiday Inn and would return again
March 1, 2015
Rated 5.0 out of 5.0 by Niko 05 Polite staff, comfortable atmosphere
The staff was polite and informative. The room was comfortable.
February 20, 2015