Rated 3.5 out of 5 by 153
Rated 3.0 out of 5.0 by jgibson146 under remodeling construction
I booked a concierge room, but when I arrived, no concierge room available due to remodel. Was given a one room "suite". All week long they had Jackhammers outside my window facing pool.
This is an older hotel trying to improve itself, but not succeeding. The AC is noisy and bathroom dated. For instance all the sealant around the tub was peeling off.
July 27, 2014
Rated 3.0 out of 5.0 by nicole007 El Paso Airport Holiday Inn
Lots of activity in the pool, restaurant and bar. Seems like family friendly as well as friendly to those who like night life. Great location to Bliss, Airport, and local restaurants and shopping. I wish the rooms were updated, better ventilation, cleaner rooms. The internet was poor and did not connect or stay connected for more than seconds my entire stay.
July 23, 2014
Rated 1.0 out of 5.0 by JackieN67 Bad Experience
No refrigerator - noone could assist or give answers. Took at least 24 hours for feedback. Made mistakes on reciepts, no one knew for sure if breakfast was included for government rate, room dirty, tub had hair in it.
July 21, 2014
Rated 5.0 out of 5.0 by TirePro65 Sad you are no longer going to be a Holliday Inn
What a great place to stay" I am sad that you are no longer going to be a Holliday Inn.
The staff is wonderful and the rooms are Clean" I hope you maintain this standard when you change.
July 21, 2014
Rated 1.0 out of 5.0 by 2014ElPaso Caution with this hotel
Disco Bar in the hotel with laud music until 1:00 AM
July 20, 2014
Rated 1.0 out of 5.0 find somewhere else
As a Platinum Club member, this hotel is one of the worst I have stayed in as far for Customer Service. It was supposed to be a high end hotel. They had my reservation screwed up, then my daughters were staying in another room with another reservation and it was screwed up.
The maid service would totally ignore the Do Not Disturb sign and knock on our door three or four times every morning. The hotel put charges on my credit card for no reason at all and I had to have them contact my bank to have them removed.
There was no microwave or fridge in my room when I arrived. it took over 24 hours and me contacting the front desk 3 times to get a microwave.
When we went to eat the free complimentary breakfast I had to get vouchers from the front desk and I was told that I could only have two vouchers per room even though I had 3 people staying in my room so that means one of us did not get to eat breakfast for free. One morning before giving us breakfast vouchers I was required to produce
my Platinum membership card to prove I could get a complimentary breakfast. I see this is very unprofessional behavior by the staff.
this hotel is definitely not worth the nightly price of what they charge. half of my stay was redemption points and I regret using those points for the stay. but at the sametime I am glad I did not have to pay for my entire stay and only had to pay the ridiculous price for one night of my stay.
overpriced and underserved
July 19, 2014
Rated 1.0 out of 5.0 Bad service
Very poor Customer Care.the room was for a handicap person. Your free breakfast was very poor and staff was one oerson there. Dirty yowels in bathroom and room was not clean at all.
July 17, 2014
Rated 2.0 out of 5.0 by fl trainer Air condition problem
Had a noisey air conditioner fan, had to stand at the counter for 30 minutes to get rooms changed, only 1 person working the counter. I am a gold member and they did not offer me the 300 points at check in, also had the billing messed up when I was there.
July 17, 2014