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Rated 3.6 out of 5 by 92 reviewers.
Rated 1.0 out of 5.0 by Small Suite even on cosiarege level I herd every person who walked in after the bars closed, the toilet backed up the T.V. check out did not work. Plus it has been 2 days since I left after calling front desk to check out and have not received a email final bill. Very concerned about this property. February 26, 2014
Rated 2.0 out of 5.0 by Poor The manager was very rude. The pool was out of service and the breakfast was not good. The bed was awesome. February 26, 2014
Rated 3.0 out of 5.0 by You can dress her up...but an old motel is an old motel. We have been on the road for (so far) 2 weeks, and this was the worst motel yet. 1. The young lady at the desk was alone (at least the two in the back weren't helping her), and she had two check-ins to do. So it was SLOW. 2. She was also trying to order pillows- for an inspection. She would leave the guest check-ins, and standing at the desk, explain over and over to the pillow guy what it was she needed, - "for an inspection tomorrow". She would leave to go back and talk over the phone call with the GM- who was still sitting on her duff in the back. 3. We could not find our Platinum Card, and she could not find us in the computer. Odd, since for THREE Holiday Inn stays earlier the week, the desk people could find it immediately. 4. And the worst.... Finally we get our room, and it was a redecorated fugitive from the '60's. Think of a 65-year old hippy in spandex. 5. The restaurant has terrible Internet ratings- so we went elsewhere for dinner. But the breakfast next morning was passable. Ugh. You can do better. February 22, 2014
Rated 5.0 out of 5.0 by From Not So Good to Great We stayed at this hotel in 2012 and had a bad experience. Bad smell, backed up toilet, loss of power and poor customer service. I submitted a write up to the manager (but I was not expecting any kind of reaction, positive or negative). But the manager not only listened to my complaints, the manager credited my account for the entire stay and offered a complimentary stay. More than a year later I took up the offer and the experience was night and day. We were given an upgrade, meals and complimentary drinks. It was just an outstanding stay. Thank you for going above and beyond all of our expectations. We will see you again, soon! February 17, 2014
Rated 2.0 out of 5.0 by Tired & Worn Out This is a tired and worn out old property. Hallways are a labyrinth, the breakfast boring and understaffed. The air handling unit in my room was like an overhead jet engine. The Wi-Fi was marginal. Extremely overpriced for the condition of the property. Probably the worst IHG property I've visited. February 17, 2014
Rated 5.0 out of 5.0 by Older hotel but the facilties are great. I joyed this El Paso hotel more than the other hotels so far. I will be staying here more often. February 10, 2014
Rated 2.0 out of 5.0 Never improves... This is the third and last time I will stay here. Absolutely NO recognition for Priority Members There was a line at the Front Desk yet some one in the front office came out twice to check and then just went inside without any offer to help. Condiments and coffee in the room but no container for the machine. Surely someone notices things like that when they are cleaning. TV did not work, took a long time to fix however, the man was there very promptly. Restaurant is barely acceptable, service is terrible and the food is so bland, it might have been cardboard. Every time I visit I hope that it is better than last time, it just gets worse. For the price, this hotel does not deserve any points. February 10, 2014
Rated 1.0 out of 5.0 by My worst stay in a Holiday Inn in many years I had stay in this hotel many times in the past and never had a complaint, but this last time after a few years not going was my worst experience in a Holiday Inn ever. Hotel was "renovated" but only in some places, the forniture old, the bed really 4th class with bomps every where, pillows same way. There was an eternal noice in the room of a pump working all the time, I reported it, they told me mainenance was comming to see, of course never happen. Ask for a room change and also denied. I'm a platinum member, I think I know about Holiday Inn hotels around the world and this is the worst. February 9, 2014
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