Rated 3.8 out of 5 by 74
Rated 4.0 out of 5.0 by Rick0409 Great Front Desk Service - Avergage Room Service
Wife and I spend 4 days at this hotel in El Paso. Overall was pleasant experience, but did experience issues with inoperable cable TV services. Hotel front desk blame it on the cable carrier, but that should have been resolved quickly. We also experience a shortage of tiolet tissue and the replacement did not come right away.
We have stayed here before. and plan to visit again, but you DO need to have these types of minor issues resolved.
December 4, 2013
Rated 2.0 out of 5.0 Poor
We had reserved a king room with microwave and refrigerator. Our room only had 1 bath towel and no wash or hand towels. There was no refrigerator or microwave. As soon as we got to our room we called to request towels and at least a refrigerator. 4 phone calls and 4-1/2 hours later we finally got our towels and refrigerator. We then looked at room service menu and called to order and no answer. When we called the front desk we were told that no room service was available on Sunday.
November 21, 2013
Rated 5.0 out of 5.0 by Tre22 Get a good night's sleep
Very knowledgeable staff and management team. Every night was pleasurable and they met my every need. Amenities on site are very good and we'll maintained.
A strip map should be provided for how to access the close city streets without having to go back onto the highway.
November 20, 2013
Rated 5.0 out of 5.0 by Snave Long term visits
When rest such as myself are there for a length of time more than just a couple of day there needs to be some thought to what is needed for an extended stay. Refrigerator and Microwave are a must and never should a long term visitor be housed just above the bar. Where as everyone on the staff is great and go out of their way to ensure your comfort, but there are times one needs to just sit and relax after a long day. A cold drink and quick microwaved meal is all you want to deal with.
November 19, 2013
Rated 4.0 out of 5.0 by DWADE11 WOW!!!
Place was clean and service was great...... We got to free drink tickets every day free breakfast and also free appetizers after a long day.
November 6, 2013
Rated 2.0 out of 5.0 by KristenPHX16 Dark and Old
I am a member experience and brand professional by trade so I pay close attention to details while traveling and in my life overall. After being greeted and checked-in by a pleasant employee the niceties of this hotel ended.
The hotel is old and dark. Because of this you don't get a sense that it's clean. The brown carpets in the room made me uncomfortable to not wear shoes the entire time. There is no sense of the rooms or hotel being updated, modern or fresh. This hotel comes off as "low budget."
The TV and remote control were frustrating to use and the complimentary breakfast was very poor quality and didn't even include juice - you had to pay extra for it!
This hotel doesn't seem to align with the IHG brand and with all the competing hotels in the area needs to make major improvements before I consider staying there again. At this time, I do not recommend this hotel and I'm upset I paid as much I did for the poor quality I received.
November 4, 2013
Rated 2.0 out of 5.0 by Kappa32 noise & power
I arrived to the hotel on Tuesday 10/22. From the day I got to the location until the day I left Thursday morning I was hearing mechanical noises from something in the walls. I called the front desk and informed the receptionist of the issue and was told the a maintenance person would be by to check out the problem. Well no one came to my room. Wednesday night about 6:30pm I ordered a movie "The Butler"and was watching it. About 2/3 through the movie I plug in the iron to press my clothes for dinner when the lights flicker and the movie goes back to the reorder screen. I call the front desk and the associate makes the statement again about the maintenance person. Now frustrated, this time I say to her I am still waiting on the person from yesterday to show up. Then at 6:25am Thursday morning I was trying to get dressed to check and go to the office for last day of work and the light go out. I wait 15min and they came back on and went back out at 6:45am. I call the front desk to inform the receptionist of the issue and was told that the maintenance person would come to check it out. I waited until 8am for someone to get there. Just as I was walking out the door a man was there who took some notes and said that the maintenance crew wasn't in until after 9am. Visibility frustrated I payed the bill and check out. I went to our office showered and dressed prior to my meeting at 9am. My only saving grace to this first time visit to El Paso was working two long days and dinners out with the coworkers so I wasn't in the room much except at night.
October 27, 2013
Rated 1.0 out of 5.0 by sailinghal Not the best
I stay at a lot of Holiday Inn / Express. This has been my least favorite. The staff at the front desk was not pleasent to me. I received a room on the 1st floor, which was noisy and just did not seem up to par. ( I requested in my reservation an upper floor room) This room was set up for the special needs or seniors. When I asked about the room, I was told I could not relocate to another. Being an Rewards customer, the front desk offered me a water, which was room temperture. She then gave me a slip of paper and told me that being a Rewards customer I had the choice of 2 drinks from the bar, a breakfast in the morning or $5.00 off a movie rental. At most locations I have received the drinks and then breakfast was always included. The room was facing the freeway and noisy. I tried to relax and complete some work on my laptop, although unable to. I ended up leaving in the middle of the night to my next city Tucson. I do not have any intentions on returning to El Paso, although if I did I will not be staying at this location. Hopefully they are not all like this in this area. Later this month I will be staying in Oxnard and Santa Maria CA, again Holiday Inn.
October 22, 2013