Rated 3.0 out of 5 by 53
Rated 3.0 out of 5.0 by BVIM shabby overall experience
After a warm and friendly greeting at the font desk I was shocked seeing my room.
The Windows was locked so it couldn't be opened nevertheless there was a constantly draft from ice cold outside air and loud noise from approaching jets to Frankfurt airport. The minibar was locked with a screw. The bathtub was surrounded by cold and the multi-use-tooth-cup was unclean - it smelled like the Listernine of the previous guest.
The breakfast itself was good but the coffee which they serve in large Thermos bottles was horrible.
I can't recommend the hotel!
December 3, 2013
Rated 1.0 out of 5.0 by Aalii Poor Shuttle Service
I have stayed at Holiday Inn Frankfurt airport hotel multiple times.
Biggest advantage is that you are close to airport and you get shuttle service for pick n drop to the airport. Past experience was good but this time I was surprised just before my flight when staff at front desk told shuttle is full and we have to take Taxi for the airport. When I had booked shuttle 1 night in advance, the staff should have managed some solution instead of refusing us on last minute. Even no one bothered to inform in the morning.
Me and my wife choose this hotel just because of closer location to the airport + shuttle service. And in the end we were on Taxi wasting 23 Euro to the airport.
I would suggest management that they should properly use their main strength (shuttle service) otherwise the hotel has nothing special apart from the name Holiday Inn.
December 3, 2013
Rated 1.0 out of 5.0 by lewis97 Hotel let down by poor staff
I use IHG hotels all the time and have never left a review before, but I have to about this place. The hotel is OK, and the food was good so no complaints at all but the staff are very poor and really let the place down.
1. At check in I had to wait for 2 -3 minutes while 2 reception staff were chatting, and then when they had finished they told me move over to another desk. They never said sorry for keeping you waiting or even looked up to awknowledge that I was there.
2. The South American chap (I think) running the bar was so rude, he just slammed food and drinks down on the table. Took one plate away clearly before I had finished and when I asked for another beer just walked off and came back with one without listening to what I wanted, which was in fact a different one to last time. The table next to me were also complaining at how rude this chap was and so althoug the food was actually very nice, the atmosphere was not.
December 1, 2013
Rated 2.0 out of 5.0 by Anwinola poor food and light bulbs which don´t work
at my stay two of three lights are not working because the bulbs are defect.
the food and service at the restaurant was as poor as at a bad motorway service station for airport prices.
30 € for buffet with three choices of main course and the most popular was most of the time not available.
the waiter didn´t inform me about the buffet and al a card choice nor about the price for the buffet when I asked for a table for one and a menu.
November 29, 2013
Rated 2.0 out of 5.0 by AirlineManager Hidden charges
Hotel is really not for the tourist that wants to see Frankfurt but does not have their own transportation. The nearest tram is a 15-20 minute walk away down a busy street and then through a very, very dark forest path. Not recommended for single women, or anyone, for sure. The hotel does have very reliable shuttle service to the airport however.
As a Platinum member I received an executive room that was right in line with other Holiday Inn properties. What I did not like and thought was very, very poor was this: On the same tray with the free coffee and tea was a bag of peanuts. When I checked out I was charged 2EU for each bag even though there was no notification that the peanuts were not free. In addition, I had a car for one day and the reception gave me a ticket for the parking lot but never mentioned a charge. Upon checkout there was a 13EU charge for that.
Those two things, along with the location (good if you are only passing through the airport) make this a property that I will never return to and/or recommend. I stay over 60 nights a year in IHG properties so am fairly well exposed to what is out there and this is one of the bad ones.
I hope the local management improves their service or at least the honesty.
November 23, 2013
Rated 1.0 out of 5.0 by Benjaminess1 First impressions mean everything...
You know what they say about first impressions....well it's true. When i arrived at the hotel and proceeded to check in, the man behind the counter acted as if my being their was taking up his personal time. After I finished the check in process, I given some rambling instructions that an auctioneer would not have understood - as if hurry up and move on I have better things to do... So I navigated to the elevator and proceeded to my room.
The room was decent, and clean enough - a bit small, but for one night it doesn't really matter. I put my luggage in my room and went back downstairs to take my rental car to the airport (same me some time later# and I politely asked the person behind the counter #same one as before) "Where do I pay for parking?" and he replied "by me". Ok, so I give him the card, and he says "uh, the first 30 minutes is free" and 'tosses' the card over the counter to me... Seriously? It ticked me off, and I wanted to cuss him out - but I thought sharing my experience would be a more suitable punishment.. Hence this review.
After I returned from dropping off my car at the airport, I went to the hotel restaurant for dinner - and the fun didn't stop here (sarcasm). I enter the restaurant, and there is no waiter or host to be found - so I stand at the entrance for about five minutes before I saw a waitress (tall slender blond with short hair). So I ask her "Can I sit wherever I like?" She replied "yes". Fair enough, so I found a seat and waited. Two or three minutes later, she walked by the table with a menu, dropped it on the edge of the table and kept on walking. Didn't say a word... Ok, not a big deal.... I browse through the menu and find what I like - took about 5 minutes.....She still hasn't came back - asked me for my drink order or anything.... so I sit there....five more minutes..Then comes in another couple for dinner, two minutes after they sit - she is there menus in hand, takes there order for drinks, etc... So I am still sitting and waiting... five more minutes pass...the other couple get their drinks - red wine for the gentleman; white for the lady... I remember because I am thirsty and have been sitting there for 20 minutes with no communication..... FINALLY the waitress comes to my table, so I tell her what I want to drink (she still hasn't asked), and I tell her my selection from the menu... "I'm sorry sir, but that is the only thing we are out of tonight, can you pick something else"............. Wow... So, I say "never mind" and I get up and leave the restaurant. At this point, I would have checked out of the hotel and went to another one if I had to stay longer than one night. I took a taxi into the city for dinner...
The next morning, there was different staff and the experience was a little more pleasant - but I was stilled upset from the day before...so there was no fixing it at that point..
In closing, I will say that I will NEVER stay at that hotel again - and I frequent Germany 3 or 4 times a year - and I always stay at the airport on my last night.
My suggestion to anyone looking for a hotel near the airport, spend a little more and stay at another hotel - it's worth it just for the experience.
November 4, 2013
Rated 1.0 out of 5.0 by houstonian58 Sub-standard for business travel
Wireless internet unavailable for more than 24 hours - nobody knows what's going on. Rooms are small and crowded, especially bathroom and shower stall. Certainly would not recommend this hotel for business travelers. Location is not particularly convenient to the Autobahn. There are many other better options available with easy access to central Frankfurt for comparable price. Very disappointing experience.
October 26, 2013
Rated 3.0 out of 5.0 by Annsc1 Overpriced, uneven quality but friendly
Small rooms but okay though the cleaning could have been more thorough. Conference hosts and other personnel are attentive and friendly. Uneven quality on food and beverages - my filet was the best I've ever eaten but my colleague's was rare though he ordered medium/rare. The beers served were cold and warm by turns. The English skills could improve. Quite expensive hotel but the standard does not live up to the expectations, taken out the fact that it is close to the airport.
October 15, 2013