Rated 4.1 out of 5 by 76
Rated 3.0 out of 5.0 by KM10728 Our experience
We stayed here this past weekend for a function being held at the same hotel. Upon entering our room, I noted small crunched papers on the carpeting by the bathroom. Additionally, there were spots on the bathroom floor that did not appear to have been cleaned. The toilet was very slow to flush and the sink extremely slow to drain. On Saturday morning we left for breakfast about 9AM and returned to the room about 11:30AM and the room had not been cleaned. I called to the desk and they said they would send towels up. We waited about a 1/2 hour but never received them. We could not wait any longer because we had to get ready for the function we were attending., so I went to the desk and told them our room had not been cleaned and about the slow draining. She said she could move us, but we didn't have time for that. I told her the room wasn't clean and we never got our towels. She called housekeeping while I was standing there to ask if they had cleaned our room. I HAD TOLD HER THEY HADN'T BUT SHE DIDN'T BELIEVE ME. That was very discourteous, in my opinion. I carried the towels back to the room and the room never was cleaned the rest of our stay. The desk attendants appeared immature. The waitress in the bar, and during our party was very very nice, however.
I would NOT stay here again. I am very disappointed that there was no manager available and that the response was so matter of fact from the young desk attendants.
February 26, 2014
Rated 4.0 out of 5.0 by Drivnstar1 Noise
I recommend this property as it is close to food, the collage, price, however if you are a lite sleeper,you may have a problem,if you are on the front side,next to the I81 ramp and Rt 33.
Also I complained about my heat sounding like a turbo jet taking off. The maint guy worked on it I think and was able to quit it down some but you still got woke up and it was hard to hear the TV.
February 23, 2014
Rated 4.0 out of 5.0 by DarkwingDuck Older property, but not bad
Let me start by saying the staff is awesome. Just don't show up for breakfast too close to closing time, the server gets upset. Overall a good experience, older property, remodeled in last few years, but you can tell they went cheap. My bathroom door was broken at the latch, as if it was kicked in at some point. The front door, also appeared to have been kicked in, but was repaired. The heat unit functioned well, all too well. So well in fact it couldn't figure out if the room was warm enough, so it pumped heat. Lots of heat. And the toilet ran. Ok so that's the bad. I brought up these inconveniences to the front desk and was immediately offered another room. I declined because I really didn't need to close the bathroom door, Just jiggle the handle on toilet and it stopped running, and the heat, well, I just turned the unit off. Reminded me of my first apartment. Overall the experience was good. The staff was attentive, polite and courteous. The location is great. 5 mins to JMU, and a host of restaurants across the street. The bed was comfortable, the rooms were clean...so Yeah, next time I have business at JMU, I'll stay here again.
February 6, 2014