Rated 3.7 out of 5 by 202
Rated 2.0 out of 5.0 by RhinoPub Nice place to stay but avoid the restaurant
This is a decent hotel to spend the night but I would highly recommend avoiding the restaurant. Two colleagues and I sat at the bar for a couple drinks and dinner. I ordered the crawfish appetizer and about 5 minutes later the bartender told me they were out of crawfish. I asked what he recommended regarding an entrée and he suggested the BLT melt. Fortunately, I opted for the cheeseburger. My colleague however did order the BLT melt and when it arrived, I was so thankful I didn't order it. I would have been embarrassed to serve that sandwich to a close family member. I'm pretty sure a "melt' means it will be warm and cheese slightly melted and I received better bacon on my breakfast sandwich the following morning from a fast food chain. It appeared that the cheese slice was just pulled from the fridge. We asked the bartender for some napkins and silverware and he promptly handed us some cocktail napkins from the bar and then offered some paper towels as an alternative. Fortunately we turned around to find some silverware wrapped in cloth napkins on some table so we used those. Overall, this was a very bad experience and I would strongly recommend avoiding this venue unless you simply want a cold drink.
February 22, 2015
Rated 2.0 out of 5.0 by TheresaNT Hattiesburg
I have stayed at this hotel a number of times and have always enjoyed it, however this last visit was very disappointing. The room and hotel smelled musty. The front desk staff was inattentive and I the waitstaff complaining about having to set up the meeting room we had reserved. This was a very disappointing stay.
February 21, 2015
Rated 4.0 out of 5.0 by insurancebiller2 Nice room with hot pool.
I have stayed multiple times at this location. It is very nice.
February 21, 2015
Rated 4.0 out of 5.0 by SoftballMom#2 Poor Front Desk Service
I chose this hotel because my daughter's softball team was staying there. When the coach called to check on rooms, she confirmed that there was 2 extra rooms for the families traveling with the team. I called immediately and made my reservations. Issue 1 - When we arrived to check in (930pm) we were told we did not have a room, a large party extended their stay and we would have to move to a hotel next door. The front desk clerk was very nice. I asked for a manager. The manager said he was not dressed to come to the front - he had on a tshirt and shorts. He stated a large group had checked out then returned and needed the rooms. 2 different stories had now been told.
Issue 2 - my AAA rate was less than the "group rate" quoted to the coach. I asked if the team could have my rate. The manager rudely stated the team could not have 2 discounts. I asked how can my rate for 1 room be LESS than a rate for 7 rooms? "Fine just give it to them!"
We were not the only people being turned away who had reservations. I waited in the lobby for the softball team so I could see my daughter. While waiting the clerk came to me and said a room had been found. On the hall where my room was there was cleaning staff that had just finished cleaning room.
I would have rather have been told, that there had been a mix up and ask me to wait til room was clean than tell me there were no rooms and try to send me somewhere else. The ONLY reason I was staying at this property was to stay where my daughter was.
In the past, when one of your properties moved me to a different hotel there was no charge to me.
At checkout the manager was overly nice. I understand things happen but there is a professional way to approach it. I would have rather been told the truth, went and got food and returned when room was ready.
My issue was with the unprofessional manager NOT the front desk clerk. The manager should have been the person turning away customers who had made reservations, not a clerk with no authority,
February 19, 2015
Rated 1.0 out of 5.0 by Bruzual Lack of maintenance
Room was dirty and hotel looked abandon and lacking of maintenance
February 19, 2015
Rated 2.0 out of 5.0 by Mar7 Dirty Room
I stayed at this hotel twice, but my first time it was not enjoyable. At my arrival the front desk were great, they are what IHG is all about. The restaurant had good food and my server was very professional. The problem that I had was the room. The room was not IHG standard, it was dirty. I had to go to the store and buy Clorox wipes to clean the room and each wipe did not came out clean, not filthy dirty, but enough to not to stay there again. In the morning I found a dirty long black hair, (my hair is short and silver) and I packed my bags and left early that morning. I complain to the front desk and he told me he would let his manager know about it (until today over a month and no call from the manager). Besides being platinum with IHG, I am also a Diamond and gold with other hotels; and in all of my years I may have complain about a hand full of times. I had already reservation to return the following week and nothing was available except for that Holiday Inn. I figure since I complain they may give me a cleaner room this time. I checked in and again front desk was great, I checked my room and it was better than the first time. I when to a late meeting and at my arrival back to my room I could not open the door. I went to front desk and they told me they locked me out because they did not know who was staying in that room, she told me that in the system it showed that the room was not clean. I stated that the first time I stayed there my room was not clean and I complain and know body contacted me to apologize or just to say anything. She stated that the room was clean it was just in the system which I believed since I already checked the room earlier and it was clean. She gave me 5,000 points and apologized for a manager not contacting me. Between all the hotels that I stayed, I make between 150,000 to 200,000 points a year; I just wanted a member of management to contact me. I did say thank you for the point. I received a call from front desk on the next day and she stated that she was giving me 10,000 points and will let the manager know to contact me; I am still waiting for the call. Because of the lack of leadership I will never stay in that Holiday Inn again, I cannot believe that they are part of IHG. I gave over a month for a member of management to contact me before I wrote this review, but I believe since they have not contacted me by now, they will never will. By the way, a little bit of touch up paint in some restrooms will help with presentation and please let your housekeeping crew know not to put the clean sheets on the dirty floor before putting it on the bed. To make it clear the staffs at this hotel are great is the lack of leadership.
February 19, 2015
Rated 5.0 out of 5.0 by colenberg123 Great Time
I really enjoyed my stay and would stay again at my next visit to this city.
February 18, 2015
Rated 5.0 out of 5.0 by videoman friendly desk clerks and knowledgable
Beautiful property and very comfortable suites.
Great location to civic center and interstate 59
February 14, 2015