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Rated 3.6 out of 5 by 127 reviewers.
Rated 2.0 out of 5.0 by sweet staff, but BEWARE THEY CHARGE FOR BREAKFAST!!! The hotel was beautiful, staff were very sweet, HOWEVER, we were extremely disappointed in this HI because, one of the reasons we stay at HI everywhere we travel is bc of the awesome free breakfast always served. This being said, a huge sign for breakfast was placed in the elevator, as were signs pointing down the hall and at the door of the room to eat in, NONE stating that it was $10 per person!!! There were six of us in our family .... $60!!!! We had noticed a guy walking in the door with a McDonald's bag earlier and someone said out loud, "I hope that doesn't mean the breakfast is bad!" When we approached the breakfast room we were greeted by a sweet staff who got our drinks for us and said, "help yourself on the buffet, and we also have a menu to order off of." The buffet had all the food items we have eaten at every other HI in the past. And as always, the food was wonderful. As we sat down and started to eat our food, we noticed a couple being served a ticket. I said, "surely they aren't charging!?!" and my husband said, "They probably ordered something special off of the menu, since this HI also has a 24 hour restaurant" We continued to eat. Then we saw some disgruntled customers get handed a ticket, shocked that they had to pay. We began to watch as the couple behind us went through the same surprise. The man at the table said, "I AM NOT paying $10 for a bowl of oatmeal!!" The staff apologized and did something with his ticket. His wife said, "let's just pay and get out of this place!!" We finished our breakfast, upset, but already too far into eating to walk out, and I must admit, we lingered after eating to watch, one by one, each set of customers, come, eat, then get upset bc they too, were totally unaware that breakfast cost at this HI. I complained to the staff and she profusely apologized and gave us a discount. Upon check-out, when the lady asked if I enjoyed my stay, I explained to her all except being charged for breakfast. She apologized & told me the girl who checked us in the night before was supposed to offer us vouchers to BUY at $5 each for the breakfast. She gave me some awards points for our inconvenience. HI could fix this with a simple price on the sign on the elevator and at the door of the breakfast room. Also, they hotel wasn't full the night we stayed, yet housekeeping walked in on us, trying to clean our room two hours BEFORE check-out, am feeling they should use better communication with the desk and start on the rooms that have already checked out. August 18, 2014
Rated 2.0 out of 5.0 by Linen Stained My comforter was stained and the bathroom floor was dirty the entire time. This was after service for the day. August 15, 2014
Rated 3.0 out of 5.0 by Holiday Inn - always low budget As others have said, the lobby is gorgeous, but the rooms are outdated, run-down and smell bad. The staff can't be bothered to welcome you when you check in. August 14, 2014
Rated 4.0 out of 5.0 by Good Value and Service I stayed at this facility for 5 days and 4 nights for a convention. There were many people around. The rooms are good and the other facilities were quite acceptable. But what stood out for me was the friendliness and professionalism of the front desk staff. They were attentive, cordial and respectful even when they were under tremendous pressure. That made almost anything else bearable. Wheb=never I am in Hattiesburg, I would not mind staying at this location again. August 13, 2014
Rated 1.0 out of 5.0 by Well..... It was very late and we'd been driving for 10hrs we just needed somewhere to crash for the night. We had to move rooms after checking in our first room was flooded. We got breakfast was told it was all taken care of but we still had to pay. Was not impressed at all with the accommodations. August 12, 2014
Rated 4.0 out of 5.0 by Service Great place, good location and the price was just right and affordable August 11, 2014
Rated 5.0 out of 5.0 by Overview of stay The room furniture need to be updated as well as the room appearance. It attractive room is more inviting and causes repeated stays over time. August 11, 2014
Rated 5.0 out of 5.0 by Great Place! I stay here almost every week for business trip, I wouldnt stay any where else! Great front staff! Great clean place!!! August 11, 2014
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