Rated 4.1 out of 5 by 106
Rated 2.0 out of 5.0 by Dlburke Poor overall experience
Need to get a credit card machine in the lounge to run transactions and either get a copier/scanner/ email / fax machine or teach your staff how to use the equipment you have. I asked the staff to scan and email a document to me and one said they didn't know how and the next night the other said they didn't have the equipment. Then at check out I asked for my bill to be emailed and the document was blank when I received it. I have to call again and try to get the document sent correctly.
The lounge did not have a machine to record transactions and per the staff in the lounge it had been broken and not replaced for almost a year.
The area where the hotel is located is limited on attractions around the hotel so the food and service should be exemplary... It was not.
The food was terrible and the service was poor.
October 27, 2014
Rated 4.0 out of 5.0 by burron Great stay very well mannered workers
The only problem I had was the barking dogs other then that everything was Great.
October 27, 2014
Rated 5.0 out of 5.0 by dej64 nice hotel
stayed here on a business trip. very comfortable hotel.
friendly staff. very good breakfast
October 22, 2014
Rated 5.0 out of 5.0 by Sylvia69 Clean room and good service
Comfortable, clean room. Courteous staff. The only complaint I had was the exterior door at the end of the hall near our room could only be used for exiting, not for entering. This made it somewhat inconvient.
October 21, 2014
Rated 5.0 out of 5.0 by Bama#1 Great Experience
We made an unexpected trip to Hopkinsville to bring a friend whose father was hospitalized with a serious illness. We had a couple of concerns about our room as soon as we arrived. Within minutes, three staff members were in our room (Marci., Derrel, and Laura). We were amazed at how quickly our concerns were addressed and corrected. This is one of the friendliest and most attentive hotel staffs we have ever encountered. Every staff member that we came in contact with, even just passing in the hall or lobby, was pleasant and welcoming. The restaurant had great food and great service and, again, friendly folks that made us feel right at home. Kelly, Beverly, and Robin were some of the nice ladies who helped us in the restaurant. We wish we could remember the names of everyone. Sadly, our friend's father passed away and we needed to stay longer than we had planned. We were able to remain in the same room and have a slightly later check-out time on the day of the funeral and our departure from town. We highly recommend this hotel to anyone visiting or just passing through Hopkinsville, KY. It may be an older building than some, but it is still very nice and has a superb staff.
October 20, 2014
Rated 4.0 out of 5.0 by JBSFC Comfortable sleeping and very hospitable staff
We enjoyed our stay and the friendly atmosphere of the staff and people in the area
October 16, 2014
Rated 5.0 out of 5.0 by None21 Great Hotel
Exceeded expectations, friendly staff, wonderful amentieis
October 16, 2014
Rated 1.0 out of 5.0 by Hotwheelshank Hot Water
We stayed two nights and were able to shower only on the first night. The hot water did not function at all on the second night. Staff was nice, but I needed hot water!
October 15, 2014