Rated 3.9 out of 5 by 79
Rated 5.0 out of 5.0 by mandabrrr Birthday Experience
I had a great experience with my stay at this hotel. I was attending a concert next door for my 21st birthday and brought along a few friends that were also going. After the concert, I had a few more friends stop by so we could have a night on the town. I had no big problems with the room. It was tidy, roomy, and overall what I was looking for. The only things that weren't exactly perfect were better lighting in the bathroom (which isn't a big issue, just wanted to look my best), the jacuzzi tub needed a DEEP clean (mostly the jets, but was plenty clean to use), and the price was a little higher than normal (but that was due to the concert). The location was just PERFECT with shopping, food, and night life with in a close walking distance. I couldn't have asked for a better birthday night! I definitely recommend this hotel and may use it again in the future!
December 6, 2013
Rated 3.0 out of 5.0 by nkyrosen Nice Folks - Room needed maintenance
I stayed in room 316. The toilet was loose to the loor, the toilet lid was too wide for the bowl, clearly the wrong size; therefore you had to remove it to sit down on the toilet. The fixtures coming from the toilet to the wall were rusted and there was a rust drip spot on the floor. Looked very sub standard.
Buffet good but staff overworked.
I did go to the buffett, I had to wait to be seated. here was a single waitress who was running/working here tail off. The other woman just walked from the kitchen and would stand at the counter then walked back in the kitchen. She appeared to not do any work to me while numerous customers waited. Was disappointed in her lack of "diving in" to help. The lazy lady's attitude seems to need an adjustment. Again, the waitress was really hustling and it was easy to see she could have used
Last, I did provide this feedback to the Holiday Inn Customer Service and got the automated response of "We will contact you in 48 hours." I have never been contacted.
I did stay in a different room on my last visit and it was much better. the poor morning buffet folks are still understaffed and have to run their credit cards at the front desk. It takes way too long to check. Don't be in a hurry in the morning and plan to eat there. It ain't happening.
December 2, 2013
Rated 3.0 out of 5.0 by PirateDude Heating
My room, #100, was very hot when I checked in. I found out that although the window unit had various temperatures, the only temperature you actually got was very hot. I ended up putting on the AC in the winter to try and maintain 70 degrees. This too didn't work and it got too cold. On Friday morning, the restaurant was packed, but there was one female employee who was cashier, waitress, hostess plus anything else that needed doing. They were at least 2 staff people shy of adequate. The check in clerk was clueless about how to process a military discount and had to get help from an associate to get this in the computer. It was Thanksgiving weekend and the room was not serviced at all on Thursday or Friday.
December 2, 2013