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Rated 4.4 out of 5 by 286 reviewers.
Rated 5.0 out of 5.0 by comfortable bed do not include any personally identifiable information such as full name November 24, 2014
Rated 4.0 out of 5.0 by Guter Standard Die Zimmer sind etwas in die Jahre gekommen. Die Klimaanlage zu laut. Die Freundlichkeit des Personals mach aber alles wieder wett. November 24, 2014
Rated 4.0 out of 5.0 by still a good experience albeit bad service during check in. I stayed for 1 night with my families during weekend and I booked 3 rooms. When I arrived at 2 pm, the staff told that only one room is ready and another 2 rooms will be ready in 45 minutes at most. I checked in to the available room and we went out for lunch. When we came back to the hotel at 4 pm, there was different staff at the counter and she mentioned that one of the room is not available as they still painting it so they gave another room that was very far from the two rooms (they compensate by upgrading to a room with balcony). However the view at the corridor outside the room was an eyesore as we can see the workers doing a painting job and we can also smell the paints. She also mentioned that the last room is not yet ready and they need another 30 minutes!!!! Luckily another staff came and told us they'll try their best to clean the room faster. My room door also cannot be opened and the staff told that they need to change the battery. Apart from this bad experience, I still have a rather good experience with a nice rooms, nice pool, good choices during breakfast and good check out experience. They even give me complimentary extended check out time and 1000 IHG member points to compensate my terrible check in experience which I really appreciate. November 24, 2014
Rated 5.0 out of 5.0 by Hotel With Excellent Staff and Service Special thanks to Juliana, Lynn and Ms Haza from front office, you alway makes our stay comfortable and memorable. Also many thanks to staff at Kites Restaurant, myself and my family loves the smiles, friendliness and warm gesture from Hidayat, Hafiz, Freda, Devi, Jamal and Herman. We will definitely be back here again.... November 23, 2014
Rated 5.0 out of 5.0 by Hope you're ready to relax This is one of the best hotels I have stayed at ever. The lounge/reception area is amazing and so relaxing with live entertainment at night. The rooms are very cozy with great views and clean. The staff is incredibly friendly and professional. I will definitely be staying here if I come back around. November 23, 2014
Rated 5.0 out of 5.0 by Great service Great Hotel, friendly staff, good food, good gym and pool, November 23, 2014
Rated 5.0 out of 5.0 Comfortable bed and friendly staff I think bathtub should include in the room, Hotel common area and lobby match the value i paid, but room ... only the bed is best!! even better than WestXn November 21, 2014
Rated 5.0 out of 5.0 by A great conclusion to a grand company event The room that I got was complimentary as my company had our annual dinner at the ballroom on Friday night 14th November, but the room facilities were top-notch. A call to the front desk at 1am inquiring about free internet was rewarded with, well, free internet. Breakfast was great as well. I would have continued for another night just to relax and unwind, if not for a family matter that I had to attend to. Would definitely comeback for a night's stay with the family and explore the pool with my kids, also I heard Fu Rin serves good food. November 19, 2014
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