Rated 4.0 out of 5.0 by djain my experience
I have been staying at this hotel for last 6 years as it is very conveniently located for my business. The internet connection was not very good and spotty. Also the room was old, not enough light and not very good considering it was an upgrade. I am a platinum member so I expected better room.
May 17, 2013
Rated 1.0 out of 5.0 by HKHKHK Rooms overbooked and made to wait for check-in
I and colleagues have been quite regular guests at this hotel. Unfortunately on this occasion, despite reservations well in advance, on arrival at the hotel in the evening we were informed that there were no rooms available because other guests had been granted late check-out. We were made to wait for a prolonged time before rooms became available one-by-one.
This is clearly a situation of management making a decision to maximise revenue at the expense of guest satisfaction and comfort. The hotel did not attempt to communicate an apology during the stay and on check-out the staff could only award a token points award after querying the reason for my poor satisfaction rating. I would have thought that a full refund for that day's rate would have been in order, although I did not argue as the time and hassle is simply not worth it.
Overall, very disappointing.
May 15, 2013
Rated 5.0 out of 5.0 by Balan Marvelous environment and freindly staff
Im in Kl for some official assignment and staying in Holiday Inn since March.I found that this hotel is Marvelous on the environment and the staff is astonishing,i will highly recoment this hotel for those who looking for long term stay with secured and good service.Front office staff is really helpfull and deliver the needfull without fail.I has recomended Holiday Inn to all my freinds and staff,they stayed and their comment same as mind.
May 12, 2013
Rated 5.0 out of 5.0 by Ian65 Staff attitude
Front office and executive lounge staff always offer above the call of duty friendliness , helpfulness and attention to detail.
Taxis often overcharge to drop off as cannot pick up. Occasional problems to get food at lunchtime due to conferences.
May 12, 2013
Rated 5.0 out of 5.0 by Evelyn59 Friendly Staff
I like the friendly way your staff treated us during our stay!
May 9, 2013
Rated 4.0 out of 5.0 by Keith2013 Comfortable room and quality service
I stayed in this hotel together with my family. I am impressed with the high standard of quality service, quiet enviroment, easy to access parking lot, condusive restaurant.
May 7, 2013
Rated 5.0 out of 5.0 by fredie Great Services
I stay many time's for short and long stay and allways feel great to arrive and welcome'd by the friendly staff on the in check counter.
Thanks for all your help and see you all in the near future
May 7, 2013
Rated 4.0 out of 5.0 by Gvellian Relaxing Stay
On my way from JB to Penang, I decided to stay a night in this hotel and as experienced before it's really relaxing with excellent staff and service. The morning breakfast was really good with varieties of food and the fruit juicer was really great.
May 6, 2013