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Rated 3.9 out of 5 by 147 reviewers.
Rated 5.0 out of 5.0 by Enjoyable Place Friendly Staff & quiet place to stay. Food is good and nice workout facilities. September 12, 2014
Rated 5.0 out of 5.0 by Great service overall an excellent stay highly will reccomend this hotel to anyone. great facility awesome staff September 12, 2014
Rated 5.0 out of 5.0 by Friendly staff The front desk staff are very courteous will definitely stay here again September 10, 2014
Rated 5.0 out of 5.0 by good service good service. will stay there whenever i am in syracuse September 10, 2014
Rated 3.0 out of 5.0 by Great staff The staff at this hotel provided excellent customer service. Hopefully the Holiday Inn group puts some money into making the sleeping rooms a little more sound proof September 9, 2014
Rated 5.0 out of 5.0 by Great Service and Clean Rooms I was very impressed with the staff as well as the quality of the guest room and you dining room. It was one of my better experiences staying in a hotel this year. I intend to return this Fall, and will recommend your facility to my friends. September 7, 2014
Rated 5.0 out of 5.0 by Pillow is marked with firm and soft I think the mattress is one soft one firm in a double room too. Very spacious room, clean and check in and out is fast and easy. September 4, 2014
Rated 4.0 out of 5.0 by Staff makes the property! CONS The property and furnishings need to be upgraded, and because of that looks dirty. The bathroom is so small the toilet is placed at a slant to make it fit, that was disappointing. Another disappointment was the 1-800 agent confirmed a cot would be in the room at check in, but when we checked in, there was no note. However, the front desk clerk had one delivered right away. We did request an extra blanket, which never came. But seeing we had such great service, I imagine it just got forgotten, which is ok. We managed without it. The pool is a strange configuration and not child friendly, as it is too deep. Wish it had a more gradual depth increase. PROS The staff friendliness is superior! From front desk to housekeeping to waitstaff to pool attendant to room service, they were all a 10 out of 10! Customer Service is super important to me and for that reason alone we will return. Kids eat free was a great surprise, and a welcome savings. September 3, 2014
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