Rated 4.0 out of 5 by 152
Rated 4.0 out of 5.0 by gypsijenn Comfortable Stay
The rooms were clean, the bed comfortable. I was pleased by the terrific water pressure and there was plenty of hot water.
Vivian was a great help with booking my room. After an unsuccessful attempt to book with the Central Reservations Department, Vivian fixed my reservation, making me feel secure about my reservations. She was also very helpful with a late checkout, as the conference ran longer than expected.
April 24, 2015
Rated 5.0 out of 5.0 by Storm0311 All around good quality experience.
I consider myself a budget business traveler and don't normally give even above average marks to most hotels however this was a very positive overall experience.
On the road for me this doesn't happen very often.
April 24, 2015
Rated 1.0 out of 5.0 by Wpg15 Don't stay here
I received an email asking me to review the hotel, so here it is. We arrived at 11 p.m, after a 5 hour drive with 2 kids. The door to our room wouldn't work, so they had to call the maintenance guy from his house to come fix it. We asked hotel staff if they could just put us in another room so we could get the kids to bed, and they said sure...if we paid the price difference for an upgraded room. Forty five minutes later we were able to get into our room and get two very tired kids to bed. I would not stay at this hotel again nor would I recommend it to anyone else. The door issue I could have overlooked, but the absolute disregard for customer service when we asked for another room is unacceptable. It wasn't our fault we couldn't get into our room and a similar room wasn't available, you'd think they would have upgraded us regardless for the inconvenience but that wasn't the case. Don't stay here.
April 22, 2015