Rated 3.8 out of 5 by 43
Rated 3.0 out of 5.0 by Tricia27 Lots of Potential, Good location
Rooms are small and view was the parking lot from our 1st floor room. Expected more for the price. Hallways and rooms need some sprucing up. Lobby is inviting. Getting drinks in lounge was very slow and bartender didn't know how to make some easy drinks.
December 4, 2013
Rated 2.0 out of 5.0 by awsm123 The Annoying HVAC Systems - Kept us awake
This motel is average in appearance, but because of the following problem of which we contacted customer care via email without a return call or response. Placed a call and was able to obtain minimal compensation. Here is what I wrote to them:
The HVAC system is unacceptable and antiquated. It turned off and
on every 5 minutes ALL NIGHT LONG. Tried to turn it off (said off on the remote on the wall), but it kept annoying all night long disturbing our rest.
Talked to the front desk, and they said they have received this
complaint many times before. Not just the room we stayed in, but in all of the rooms. Bad designed heating/cooling system.
In fact, our stay the next night at Ft Lee, NJ Holiday inn
was acceptable .
Not fair to put guest through this torture. Day's Inn,
Motel 6, maybe, but not the Holiday. We expected better
December 4, 2013
Rated 4.0 out of 5.0 by MrDeb Comfortable, yet aging
The hotel staff went out of their way to accommodate our early check in. Room was clean and fresh. However, the hotel does seem a bit dated. No elevator to get luggage to second floor. Also, the room lamps should be replaced; their switches are difficult to turn on and off, and although the lamps have outlets built in, these outlets are so worn that they do not hold plugs or chargers.
November 24, 2013
Rated 4.0 out of 5.0 by KEEKS12 Good service, clean room
Desk staff was very helpful and offered good services
November 14, 2013
Rated 2.0 out of 5.0 by danny747 Extremely poor customer service
This hotel is extremely overpriced for the small room and limited amenities available. The front desk personnel made us feel like we were bothering them if we had a question. They were rather rude and gave a very poor impression of the hotel. The rooms on the first floor are noisy and you can hear every movement of the person above you. There is no continental breakfast offered, only coffee and tea.
I will make my best effort not to stay here again.
November 10, 2013
Rated 5.0 out of 5.0 by Nausea Experience at Mt. Kisco Holiday Inn
Great experience at this facility. It was so convenient to attend the conference on Autism. Staying overnight the day before made it so easy to go to the conference.
November 2, 2013
Rated 3.0 out of 5.0 by Newjerseyguest Room for improvement
Found conditions for breakfast, not what I am used to at a Holiday Inn. The room temperature was too cold and after several complaints, was not rectified.
Found restaurant staff not too accomodating.
October 30, 2013
Rated 1.0 out of 5.0 by yoz04 Don't Stay Here
I will never stay here again. Stayed on a Monday night and the experience was bad. Food took 2 hours and was the worst tasting food, slimey lettuce. You are not greeted, they ignore you when you walk in to check in and you would think you were asking them to give you a million dollars when you ask to check in. Not one smile. Not one recognition that your are gold or diamond member. AND... this is the proof of why I QUIT staying at Holiday Inns. When I called to complain about not getting my food an hour after order... they told me they were busy. It will be there soon. Another half hour later, they said they went to the wrong room and it was my fault. Another half hour later the food shows up. Only thing edible was the fries.
Never did the manager apologize or check on the problem. I let it go and moved on to my next hotel for the next night and planned to cancel my Thursday night 2 nights later with them, but... there was no other hotels that close to where I was working. So, I thought... I'll give it another chance. But.... this time I came in with my own dinner from Applebees just down the street. When I checked in I questioned the room rate. Oh, and by the way, no greeeting, two very crabby young people, no smiles... nothing. I was told the room rate, was because it included breakfast. I said, I don't want the breakfast. She said, I'll change that, and then quoted me a rate $10 more! to take the breakfast off! I said forget it, leave the breakfast on. No apologies, nothing. I got into my room and... the tv did not work. I tried everything. Then I realized, it wasn't plugged in. After plugging it in, it still didn't work. I went to call the front desk. I wanted to relax and go to bed. But, my phone didn't work. After checking everything there, I found that the phone had been unplugged. When I called the front desk, and said my tv wasn't working, they were definitely not happy to be bothered. Told me to check it... said I did, check the remote he said, I said I did. He said, get the remote closer, I said, it doesn't get any closer. He said, I'll send someone up. An hour later, no one. So I made a all to IGH corporate who took my complaint and told me to give them 15 minutes more, they had ccalled them. 20 minutes later I called down again. They said they were sending someone. 20 more minutes I alled IGH rewards again, they said, we will call again, call us in an hour if they don't come up. We are already almost 2 hours into this nightmare. The young man at the front counter (who is suppose to be the night manager) shows up. Looks at evrything and says, well, I'll be back in 10 mins w/new batteries and see if that helps. 15 mins later, no one. So I call down again. The young lady with the sour face that signed me in and doesn't know what she is doing says to me, oh, I just heard about this, I'll send someone up. 15 mins later, nothing! I call again. She says, I have no maintenance to fix this. I can move you if you'd like, it's now 9pm I checked in at 530 somthing. so I have to repack and head to lobby and now move to a room on the second floor with 2 suitcases and no elevator. She says, I'm sorry, this is all we have.
Needless to say, I took and ibuprofen PM and went to sleep. Next time I'm in Mount Kisco NY I will NEVER stay here again. The worst customer service I've ever had in all my 10 years of traveling weekly for my job. I will stay a half hour away at another hotel and make the drive through traffic.
I would like to add, on there Holiday Inn's behalf, after commenting on their cover page of their hotel book, that if it hasn't been a good stay and any problems fixed appropriately and timely they would comp my room. They then decided to comp my room. I shouldn't have had to remind them of that. I've never ever, requested a comp or complained in my 10 years of travel.
Sorry, just my experience and I don't want to repeat.
October 25, 2013