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Rated 3.6 out of 5 by 207 reviewers.
Rated 3.0 out of 5.0 by Average but disappointing When I reserved our hotel room directly through Holiday Inn, I assumed we wouldn't need to request a room not directly situated behind the elevator. I also assumed the room would come equipped with a working hairdryer or a replacement when requested. Breakfast started well - we were seated quickly and provided orange juice and coffee, but waited over 10 minutes for a waitress to take our order, and then over 40 minutes for a simple breakfast entree. We were told it would have been faster if we chose the buffet. Overall, nice location, clean room, but disappointing for the price. September 3, 2014
Rated 5.0 out of 5.0 by comfortable and good situated good deal for leasure, surprised with big fridge and microwave inside the room, free parking, free coffee/tea, nice reception, friendly and happy to help, good place to stay if you are planning to rest on Michigan Lake beach September 1, 2014
Rated 2.0 out of 5.0 by outdated overpriced Bathrooms fixtures are not very modern breakfast buffet was cold ,limited selections priced to high for value August 31, 2014
Rated 4.0 out of 5.0 by Great Service The hotel staff were attentive and friendly. Very efficient check in/out. August 30, 2014
Rated 5.0 out of 5.0 by Best choice in Muskegon downtown area Staff is always friendly and willing to help in any way that they can. When I travel this way for work, I always stay here. August 28, 2014
Rated 5.0 out of 5.0 by Great lake area lodging Very good service from the staff, starting with providing me with essentials (the airline lost my bags) so I could start the week. The restaurant staff was very good and kept us supplied with coffee and custom ordered meals. Would like to return to this hotel for a vacation stay. August 25, 2014
Rated 4.0 out of 5.0 by Nice hotel Nice hotel to stay at, pretty clean, though we found walnuts under the bed, and bathroom floor corners needed some extra attention. Not thrilled about the temp. AC unit taking up space, or the fact that our rooms exhaust fan in bathroom was broken. (5 ppl taking a shower made for a VERY steamy room), but overall the breakfast buffet was good, kids ate free every meal. Staff was friendly and considerate. Hotel pool and hot tub seemed low on water, and pool is small, but fitness and sauna were nice. August 23, 2014
Rated 4.0 out of 5.0 by Great stay and great service but.... Overall the stay was good, I would have rated the stay great but the pool was freezing cold and there was hardly any water in the hot tub. I liked what you have done to the hotel with the remodeling, very nice. I will come back but turn the temperature on the pool. Thanks.. August 22, 2014
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