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Rated 3.5 out of 5 by 107 reviewers.
Rated 1.0 out of 5.0 by Very Disappointing Stay Hotel had a "Dancing with the Stars" convention starting when we arrived and was very crowded. There was very limited parking for hotel guests and that was far from the building. I was not greeted as a priority club member and did not get a newspaper or any of the normal priority club perks. I asked for a later check-out and was told I could not have one. However, the food was very good at the restaurant and the beds were comfortable. So not a total bad experience. February 26, 2014
Rated 1.0 out of 5.0 by Non working elevators, poor service, lack of food=Long waits! My husband and I stayed Feb.15-16. One of the two elevators was broken, and we were on the 8th floor. Waited in lines to get on and off the elevator. We actually had to line up, and wait sometimes for the elevator to go up and down the entire 8 floors for several minutes each way. Service in the bar/grill area was slow, food was served without silverware. Drinks arrived after a long wait, and hamburgers came without condiments, again a wait. In the morning the breakfast buffet was empty, except for cereal. Eggs, sausage and potatoes were few and far between, and french toast was empty. We thought the oatmeal was gravy, and waited for biscuits! Found out it was oatmeal... No managers were available, desk clerks stated, elevator had been broken a week or so, and it's only a short wait! Decor is nice, rooms are very nice, but lack of customer service was disappointing. February 22, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn stay EVER!!!!! Well I was really looking forward to be able to Relax after a long day, but only having 1 elevator working with 8 floors of rooms. I found myself waiting almost 15 minutes to be able to get to my room after check-in. There were many young unsupervised children playing and tying up use of the elevators. I then proceeded to my room which the Heat was turned up to the point of being a Sauna. I reset the temp and then proceeded to take my Fiancee to the bar area and relax over a drink. We were told that she would not be served due to the fact her license was expired. Her license showed her age and picture but apparently that was not good enough? Since when is it a bartenders job to include employment with the Secretary of State?? Which in fact excepted her expired license 2 months prior for insurance purposes! She was and does not plan to drive so why? Does it need to be valid? We provided the proper info to be served but was not allowed. We are both well into our 40ies and found it absolutely ridiculous that this was happening. After notifying the front desk of this they checked with the bar manager she also said she would not be served without a valid license. We returned to our room in which we had trouble with both entering and securing the door neither worked properly. We then decided to go and try and relax in the Hot Tub. After changing and going down to the pool area we then found the Hot tub (i.e. Jacuzzi) which is supposed to have therapeutic relaxing bubbles was also in disrepair. What else could be wrong around this place and added to the days disappointment since we checked in at 8:30 p.m.? I was afraid of what was next? We went back to the room and did not want to press our LUCK anymore with this place. At 11:30p.m. I went to retrieve something from my car and while waiting for the elevator (AGAIN) I was told by the front desk that the issue with being served at the bar was resolved. As I told them it was like 2 hours too late for that, We had somewhere to be early the next morning. After hearing the unsupervised children running back and forth on the 7th floor well past 1a.m. I should have went to the bar and got drunk. During the stay there were 3 different times where guests who were very intoxicated were encountered including one couples whom were laughing at the staff after being kicked out of the bar area for bringing in there own Alcohol and drinking until they could barely stand up on the elevator? As my title states WORST STAY EVER!!!!! I am a GOLD rewards member and have stayed in many Holiday Inns across the country and after this stay I am thinking of changing my preference to other hotels!!!!! February 14, 2014
Rated 2.0 out of 5.0 by wasn't happy Started out with the wrong kind of room then the one i had reserved. Then in a 8 floor hotel I was on the 8th only 1 of 2 elevators working with a full hotel.The beds are very uncomfortable.Was woke up at 7 am on Saturday morning by a fire alarm in the building. Was told false alarm by the front desk something in the kitchen set it off. It did not shut off for at least 20 minutes. Then Sunday morning there was a BAT outside our room and the room next door was woke up by the loudness of the screams outside my door (that was kind of funny though). other than that the hospitality room we had was great and the resturaunt Bar and Travis the bartender were great. maybe it was just a bad weekend but the wait for the elevator was just to long . February 12, 2014
Rated 5.0 out of 5.0 by Outstanding experience provided by staff! I booked a room for a friend of mine who is going through chemo so that she could get out of the house & her 13 year old daughter could have a couple of friends use the pool and amenities. The hotel desk manager, Desiree, was awesome and went far above the call of duty to ensure that the stay was top notch and memorable! My friend texted me to tell me that the staff here was treating them like royalty! Thank you so much Desiree for rising to the occasion! I highly recommend this hotel to anyone as it is the best in Muskegon County! Thank you! January 21, 2014
Rated 2.0 out of 5.0 by Poor Staff We were ask very rudely...."what time r u guys leaving" 11:15a......not if we'd like to stay another day....service in restaurant was `very slow` January 16, 2014
Rated 5.0 out of 5.0 by Great staff Had an excellent time! Staff was very freindly and helpful. Room was great and we enjoyed the pool and hot tub very much. January 5, 2014
Rated 3.0 out of 5.0 by New Years Eve Party Our table in the banquet room was all wet, didn't know it until we sat down. The staff quickly fixed it, thank you. The food itself, not impressed, food was cold, selection not that good. The hors d'oeuvre's were good , but the main course not so. Not impressed with the selections at all. The pastry's, I believe by the time I got thru in line, was a donut, really? And no more to put out I was told. The room needs to be up dated. Bed was comfortable. The heat in the room was so warm, that I turned the air on to cool it off, I couldn't cool it off any other way. I think the breakfast was the best meal of all. I was on the 6th floor. Would I stay there again, no January 4, 2014
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