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Rated 3.8 out of 5 by 293 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service Clean comfortable room. We were there during a sub zero blizzard for 2 days. Stayed warm in the steam room. Love the steam room. Pleasant stay, but could use some maintenance in a few areas. Staff was super friendly. Would stay again February 26, 2015
Rated 5.0 out of 5.0 by Muskegon Again it was a pleasure to stay here. Thank you for doing a great job! February 18, 2015
Rated 5.0 out of 5.0 by Clean room and comfortable bed. My favorite place to stay in Muskegon. The rooms are clean, the staff is friendly, the beds are comfortable, and the location is perfect. February 17, 2015
Rated 5.0 out of 5.0 by Excellent escape We visited for a Valentine's Day weekend escape and loved it. Excellent stay. February 17, 2015
Rated 3.0 out of 5.0 by average room but overpriced I stay in hotel rooms once a week for about 40 nights per year. I travel throughout Michigan for work. I usually stay in an area like Muskegon for 3 to 6 months straight, one night each week. I tried to negotiate a fair price for my intended stay but do not feel they gave me a good price at all. In other cities I am able to work out a much better deal. Considering the time of year and location for the middle of winter, I am not very happy with my overall price. I will probably be staying elsewhere most of the time for my stay in Muskegon. The night in question the smell of the sirloin steak was over bearing and several guests were complaining about the smell and cost which was $20.00. A big group of us went elsewhere for diner for a better meal at half the price. February 15, 2015
Rated 4.0 out of 5.0 by could use new beds The hotel is nice, quality staff, but the beds were too soft for my standards. February 14, 2015
Rated 5.0 out of 5.0 by Amazing service and comfortable/relaxing room Front desk was amazing. She got us an awesome deal for a cheaper price then I had booked online. The hotel was clean and up to date There was not a lot of outside noise from other guest which helped with the relaxation. The food was excellent. The hot water stayed hot while filling the Jacuzzi tub. The Bed was AMAZING and comfortable and we slept great. Only problems we had was trying to figure out the TV. And the WiFi wouldn't stay connected to my fiance's phone but it did with mine. February 12, 2015
Rated 3.0 out of 5.0 by January stay I submitted a review for this property a couple of weeks ago, and do not see it posted so I am trying again. First off, I want to say that I am a Platinum member, as sometimes this information does not show. I received the choice of bonus points or a snack at check-in. This hotel is in a nice area--downtown and near the lake; however, I was not happy about our stay because front staff lied to me about the hotel occupancy when I inquired about an upgrade, and the free breakfast AAA rate I had booked was not honored. The AAA language has been corrected on the website since my stay. The bar atmosphere was good and staff in the lounge was attentive, which is why I did not give staff a "poor" rating. A full review is in my blog: iristina.blogspot February 10, 2015
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