Rated 5.0 out of 5.0 by gigib Way better than expected
I would stay here again. Shuttle service was prompt. Check-in was quick. The room was fine - clean with a small sitting area and a desk. Clean, comfortable bed with good pillows. Wifi worked well. I didn't expect it to be as nice as it was as the hotel sits at the intersection of highways 1 and 9, and the train runs right by it (the elevated track and a parking lot was my view). But, I suspect you are picking this hotel for convenience and want a clean place, with service, for a good value, and this place delivered all that and more. I would definitely stay here again.
May 21, 2013
Rated 3.0 out of 5.0 by Ram68 Service levels have declined
I was not acknowledged as a Platinum Level Priority Rewards member on check-in. The small "reward" that they hand out in the paper bag is insignificant in value but makes a huge impact on the customer - this was not done.
At the time of check-in, I had asked for an extended check-out at 6 PM on 9th May (clearly stating that I was willing to pay for this). This apparently was not recorded because when I went up to the front desk in the morning at 9.00 AM on 9th May, the lady at the front desk just gave me a blank stare and was unaware of the late check-out. I then proceeded to reconfirm the late check-out with her and confirmed the rate with her. I then get a call in the room at 12.00 PM asking what time I will check out! How difficult is it for somebody to record the time of check-out on the system? I was paying for the extra hours at the day-rate and why is it so difficult to record it?
During this visit, I found the attitude of the people at the front desk quite arrogant.
May 13, 2013
Rated 5.0 out of 5.0 by Abcdeze1 one of the best!!!!
The staff is the best here! They treated me like I was at a 5 star resort hotel. They gave me excellent information about visiting NYC. The shuttle/train trip from leaving the hotel to getting to Madison Square Gardens took a little over a half hour. The people at the restaurant/bar area were excellent too. I am defiantly staying at this hotel the next time I'm in the area.
May 13, 2013
Rated 5.0 out of 5.0 by Lynnr11 Great Airport Hotel Very Comfortable and New
I stayed two nights, one night May 1, and on our return, one night on May 9, 2013. The hotel is very near the Newark airport, the van was already waiting to pick us up at the Air Train Stop P4, to take us to the hotel. The front desk staff were very professional, nicely dressed, and recognized my Priority status with a gift bag. Our room was very nice, quiet, and beautifully decorated. We had cocktails in the bar and ate a late lunch. Later on, we were given menus for delivery from nearby and were able to order pizza and drinks from the local pizza company. There is nothing around the hotel for restaurants, but the one in the hotel is very nice, and the service was good. We did not eat breakfast, but on our return on May 9, we did have room service prepare us a meal and went down to the restaurant to pick it up to bring back to the room. We really just wanted a snack, and the variety was good.
The pillow seclection was great, and the mattress was very comfortable. The van back to the airport came quickly after checkout, and within 8 minutes we were back at the airport.
I highly recommend this hotel, and will always use it when we travel through Newark airport.
May 13, 2013
Rated 5.0 out of 5.0 by 1wireguy 1wireguy
Arrived late at night,asked desk clerk about restaraunts close. He said most were closed at that time . Recommended hotel bistro. Service was excellent and food was good Room was clean and comfortable.I will stay there again on my next trip to N.J.
May 8, 2013
Rated 2.0 out of 5.0 by DougK Restaurant Staff
During my three night stay on business I had the unfortunate need to frequent the restaurant several times at various times of the day and night to include breakfast, lunch and dinner. The staff was poorly trained and the food was mediocre at best. One example--at dinner one evening two three course meals were ordered for myself and a business guest. The appetizers and salads were brought out at the same time--the main course which included rolls on the menu was served without rolls and the steaks were cold. When the waitress was asked about the rolls she indicated that they weren't included with the meal at which point I asked for a menu and showed her they were part of the meal which elicited the response that she would check with the kitchen. My guest ate about a third of his steak and lefty the rest--cold, poorly cooked not satisfying at all. We decided to cancel the desserts ordered. This is clearly an example where kitchen management failed to train the staff to a minimally acceptable level. To further exacerbate the experience the prices for the quality of meal and service very high. As a platinum member I use the IHG brand a considerable number of times for both business and pleasure--this is hands down the worst restaurant I've experienced. I'll be staying at the Crowne Plaza during my next visit to EWR.
May 5, 2013
Rated 5.0 out of 5.0 by seakevkel Always great rooms and service
This was my second time at this Holiday Inn and it was just as great. The room was clean and comfortable. The staff was wonderful as usual. I will definitely book a room here again if I am in this area.
May 5, 2013
Rated 5.0 out of 5.0 by Bob6666 Great service
Good value , convenient to airport, easy to get to New York City, good amenities.
April 24, 2013