Rated 4.0 out of 5 by 20
Rated 4.0 out of 5.0 by bunnyduck relax -comfort admosphere
i like complimentary what hotel offer for guess who stay at 5th floor and i like private balcony.
I need hotel to care more about stuff what use inside the room. Bed quality and pillow it not soft and comfortable as it suppost to be.
The trainee stuff dont have any knowledge enough and confident to deal with customer issue.
Overall it nice and clean hotel. Suitable for holiday. Affortable price. Friendly stuff.
February 26, 2014
Rated 5.0 out of 5.0 by Dai-chai10 Cozy stay
Really convenient location neat to business area and shopping center. The sauna made me so cozy. I shall definitely return here.
February 5, 2014
Rated 3.0 out of 5.0 by Smart casual A basic hotel with partly poor service
We stayed in Holiday Inn for 2 nights in January 2014. Everything in the hotel was okay, but just okay. For the money it would've been okay, but for some reason we got the feeling that the staff thinks they're working in a high class hotel. This can be good at times, but when it reflects to the customer as an attitude of "you're not fancy enough for my hotel" -thinking, it's not. We were on a business/leisure trip: smart casual the whole time, but not in suit and tie.
Particularly we were disappointed in the breakfast service. Because one of us had free time in the morning, they came to the restaurant later, still a good 45 mins before breakfast was closing. Both mornings staff started to clear away table cloths 30 mins earlier, the food was left there but you couldn't call it fresh anymore. Additionally on the second morning the waitress addressed us with an attitude and asked to see the breakfast coupon. Fair enough, if the breakfast coupon is given, they are entitled to ask it. But if the coupon is asked from only you and not from other customers (who came there later than you), it makes you feel bad. Also the look on the waitress' face was surprised when the coupon was there, as if to say they were sure we couldn't be a guest in their hotel.
We would like to suggest that if a breakfast coupon is given, it would be asked from all the customers immediately when they enter the restaurant, at the door preferably. Then it would seem like a hotel policy, not one waitress' random act to do check-ups on the "unsuitable". Additionally, if breakfast is served until 10, customers shouldn't be made to feel like they are too late if they arrive there 9.15 (and still make sure to leave 9.55!).
February 5, 2014