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Rated 3.6 out of 5 by 89 reviewers.
Rated 2.0 out of 5.0 by Great location and nice rooms but.,, My stay at this hotel was with many ups and downs. My reservation requires some changes and it ended with lots of emails and phone calls before settling it. However, when I arrived, everything went wrong again! These changes made me pay quite a bit on credit card exchange rates and phone calls before arrival. After arrival, the hotel rates were not the quoted ones and I had to spend quite a bit of time with the counter staff (who is friendly) to settle it. On my first night of stay, someone actually opened my room using a valid card and walk into my room! I had a shock of my life! Finally, it was a total messed up on the computer system! Spent sometime with counter staff to sort things out. The rooms are clean but after my first night, the cups and beverages were not replaced after the cleaners clean up my room. Had to get them replaced. The rest of the nights are reasonable but my colleagues had trouble accessing their room everyday. Need to go to counter staff for help. Though many challenges, the location and room are very good. If you don't mind some hassle and wants the convenience, a good hotel to stay. November 8, 2014
Rated 5.0 out of 5.0 by A Warm Welcome Close to Paris Well done Holiday Inn team! First class rooms, super warm welcome and nothing was too much trouble for any member of the team. We look forward to staying again soon. November 4, 2014
Rated 5.0 out of 5.0 by A gem just outside the city limits I selected this hotel as a backup because my usual hotel in the city did not have any availability. after a short 5 stop RER-B ride I arrived to find the hotel. Outside the local area isnt too inviting, and shows the typical suburb lack of care by the local council that I see all over Paris, however, if you look past that, the reception is inviting, the staff really do try, even though English is not their first language. The rooms are nice and very fresh showing little signs of wear. The beds are comfortable, the bathrooms clean and the water hot with plenty of pressure. The only downside is Breakfast really does get crowded and if you go at peak times, you can be faced with up to 15 minute wait and the staff really do struggle to clean up and rotate diners. However, generally I really like this hotel, so much so, I am scheduled to be here for the next 4 weeks, and have already cancelled my advance bookings in the other hotel in favor of this one. In addition, I am planning a trip to Euro Disney next year with my family. This hotel will be given consideration as its only 30 minutes on the RER-B from the Parks October 28, 2014
Rated 2.0 out of 5.0 by Standart Hotel - Mieser Service Das Hotel entspricht den Standarts von Holliday Inn , das Personal ist allerdings das unfreundlichste das ich Weltweit getroffen habe. Ich reise regelmäßig und verwende überwiegend IHG Hotels, aber so ein mieserabeler Service ist mir noch nicht untergekommen, besonders schlimm war das Personal im Restaurant, das mich wie eine lästige Fliege behandelt hat. October 20, 2014
Rated 4.0 out of 5.0 by Hoiliday Inn NLG Overall a fine business hotel but the service is awful. People aren't unfriendly, there just aren't any! Impossible to get a drink at the bar, restaurant is very slow, front desk is mobbed if there's more than 2 people. Clearly cutting staff to the bone intentionally, well it shows. October 12, 2014
Rated 4.0 out of 5.0 by experience in Paris Concierge services or a shuttle to a particular site, (like the one in rome offered) or guided tour services would have made a big difference. We were in Paris to see the sites. The subway was not easy to navigate, we got lost, we wasted time and money in the subway. after all the tickets we bought, apparently we did not buy the correct ones and an officer threatened to arrest us. the front desk staff could use training in how to greet a weary traveler. my mother is 75 years old, we traveled on the overnight train from wein. we were exhausted when we arrived to this hotel, Pauline was rude and repeatedly informed us that "it was not possible to check in at this time." she never greeted us, asked for our name, i tried to show her our printed confirmation, all she had to say was that "it is not possible to check in at this time." Dimitri was the young man with manners and he helped us. we traveled through Europe, we stayed in 5 Holiday Inn's and took a 7day cruise. overall a good experience. September 22, 2014
Rated 2.0 out of 5.0 by Hotel fallen short of expectations The telephone in the room did not work. I was advised by the hotel reception staff that a technician would be sent to fix it. Unfortunately no one ever turned up and I eventually had to use the telephone in the hotel reception to make a local telephone call. September 9, 2014
Rated 3.0 out of 5.0 by Family room bit tired looking Stayed one night in a family room with two young children before a visit to Disney. Room waa ok but could have done with a lick of fresh paint. There was no tea/coffee in the room so I had to grab one of the cleaners and ask them. There was also no remote control for the TV so the only way to turn it off is to pull the plug out the wall. Before we left for our day trip I asked a member of staff if they could provide a remote, which he promised he would. When we returned later after a long day trip to Paris with very tired kids the TV was off ,so we thought all was ok, until we were woken up before 7am by the TV coming on automatically. We couldn't find the remote so had to hunt for the plug, which was quite annoying and woke the kids up. Breakfast was fine with usual French food and cereal. Female staff member on reception was very helpful for local travel directions and maps and spoke a good level of English. The hotel is a stones throw to the train station where you can get a direct train to central Paris - around 30 mins. September 2, 2014
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