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Rated 4.4 out of 5 by 283 reviewers.
Rated 2.0 out of 5.0 by Awful Experience We had arrived on Friday afternoon for a tournament and was advised that our room wasn't ready. In all fairness, it was 2:30 PM so the hotel clerk told us to come back again at 3:00 PM. I went back at 3:10 and the same thing was told again - the room wasn't ready. We had no where to put our bags and equipment. Luckly we had friends there to take our stuff. The front desk never offered anything to us just gave us the same old story time and time again. I went down at 4:45 PM to the same thing - our room wasn't ready. They did nothing to accommodate us. They didn't even want to send the manager. The staff was not helpful at all. I got the manager which explained the same story over and over again. It felt like a recoding. She gave me no indication when my room would be ready. Another problem we had was the phone wasn't working to call the front desk so I had to physically go downstairs and ask for some blankets for the sofabed. No linens were provided in our room. We had booked our room back in October. Our tournament was in January. They were totally not prepared to receive us. Very disspointed. We have been there for 3 years now and the service keeps getting worse. January 22, 2015
Rated 5.0 out of 5.0 by Great weekend I spent a weekend at this hotel for a ringette tournament. We had a great time. It was fun, relaxing, and the kids had a great time in the pool. We'll come back for sure. January 22, 2015
Rated 3.0 out of 5.0 by booking reservations I asked for an early book in at 2:00 showed up and room wasn't ready till 2:35. Also asked for a late check out and couldn't get one as they said they are full but three other teams checked out at noon thought it wouldn't be a big deal to stay till at least two or three as we had a game at five as we made it to finals. It made for a long day as we had to kill five hours. January 21, 2015
Rated 2.0 out of 5.0 by check In Took over 20 minutes to check in...unacceptable for a priority member. Competitive hotels in my future. January 21, 2015
Rated 5.0 out of 5.0 by Pleasant stay We have always enjoyed a pleasant and worry-free at this hotel. The personnel is friendly and willing to accommodate our needs and suggestions. January 21, 2015
Rated 5.0 out of 5.0 by hotel best hotel I ever stayed at Best Staff of any hotel I have ever stayed at geat food and bar January 20, 2015
Rated 5.0 out of 5.0 by Ce est un endroit idéal I had a choice of places to stay while in Montreal but I would encourage others to stay here at Pointe-Claire Montreal Airport and enjoy all the comforts of Suites...I'll be back January 14, 2015
Rated 4.0 out of 5.0 by the counch was not too comfortable it was too soft ... next time asking for a cot bed... January 6, 2015
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