Rated 4.4 out of 5 by 336
Rated 5.0 out of 5.0 by K-Rock22 Front Desk staff / housekeeping
The front desk staff were amazing! Very professional, knowledgeable and very helpful.
I was NOT impressed with housekeeping. Our beds were made and fresh towels in the bathroom. However, when there are 3 people in a room it is common sense that 3 bath towels are needed.
After our first night stay, we returned to the room to see it was made up but the garbage was not emptied, the desk was not wiped down and the recyclable bin and pepsi box was still in the room.
I had to move the garbage to the middle of the room for it to be emptied.
May 13, 2015
Rated 5.0 out of 5.0 by hotelgoer7 good
Hotel was suitable. I did not use the gym or pool but they looked nice. Staff was friendly and helpful. I will return if I am in the area in the future. Internet was slow at times but nothing major.
May 11, 2015
Rated 4.0 out of 5.0 by TeeDotOhMel Very Comfortable Bed - Great Hotel!
I recently visited this hotel to attend a family funeral so the visit was hardly considered to be a pleasure trip. Despite the reason for being there, this hotel provided a very positive experience .... excellent service from the Front Desk staff was a great start.
I am not one to normally get a good night's sleep in any hotel, but I did here. The bed was so comfortable!
We did not have a great experience in the hotel restaurant unfortunately. The first morning we were ignored for a long time, and when we decided to order off the menu rather than the buffet, again we had poor service and the wait time was ridiculously long. However, once the food arrived, it was well presented and hot.
We had the buffet the next morning for speed, and while it was faster, the food that was in the heated servers was cold on my plate, so we were overall unimpressed with the restaurant and staff.
May 11, 2015
Rated 3.0 out of 5.0 by Pampet Comfortable rooms
Room was nice and comfortable, beds were very comfortable. Room was spacious except for the entry-way, little narrow and awkward when bringing in luggage. Clean overall. Bathroom was good size, bathtub needed repairs. In-room movie service wasn't working in the room we stayed in which was a little disappointing. Wi-Fi was difficult to connect to and once we did, it was slow. It was a busy hotel, little noisy at times.
May 7, 2015
Rated 5.0 out of 5.0 by stormy61 Great Staff
The Front Desk staff are really exceptional, they listen and are very customer service focused. I stay in many 5 star properties that do not have staff as good as here. They always try and accomodate your needs and I have found this to be consistent over many years.
May 1, 2015
Rated 5.0 out of 5.0 by IHC member Good room, good staff
Was attending a convention, and staff made me very welcome. I forgot some odd things at home, but staff found them behind the desk. I did miss getting a local paper (Montreal Gazette), but found one in the mall nearby. Expect to be back next year and have another good experience
May 1, 2015
Rated 5.0 out of 5.0 by DavS_Ott Great value and excellent food at reataurant
Courteous staff and excellent selection at restaurant. I would recommend the seabass. However the wine selection can be improved.
April 30, 2015