Rated 4.5 out of 5 by 56
Rated 4.0 out of 5.0 by muzza63 Rotorua Return
Had a quick overnight stay to take the kids mountain biking.
Staff on check in great, stored our bikes , got a late check out , room was good, dinner & breakfast in buffet, good variety kids always enjoy it.
Only minor issue is there is always some confusion with the Priority Privilege vouchers, get told one thing , then another, you can have food and beverage , then you cannot, Hotel has kids dine free but cannot apply a voucher for free adult breakfast , have to pay for one child to get the adult and other child free.One stay its this way next stay its not.It all gets sorted out but it does not feel great at the time.Maybe staff need some more training.
One request , we would love to shoot down for the day and ride the trails, have a swim, change chill out at hotel , have some lunch.Do you have a day rate for a room ?Or a pool use charge for Privilege members?
Overall a good stay , we will be back.
November 27, 2013
Rated 5.0 out of 5.0 by Jasbelly11 Needs new beds but Service was amazing!
Stayed here for 4 nights with partner and children (9yrs & 6yrs) last weekend. We have stayed in many hotels/motel all over the world and I have never received such wonderful personal and caring service!! The staff need HIGHLY COMMENDING for their dedication to their jobs!
I was unwell on arrival and that was taken into consideration at all times. They went out of their way for me. The staff always smiled, regardless of their tasks. They were courteous, friendly warm and happy to be there. My 9yr old got sick the next evening and vomited all over the bed. After contacting housekeeping for assistance, they were there in a flash! They made no fuss and cleaned impeccably (all at 10pm too!).
The food was DELICIOUS...and what a bargain price deal we received!! The restaurant staff, Lavinia, Charlie and Kahu were amazing. They remembered our names which made us feel special. They went all out to do anything for us!! We were astounded and will ALWAYS stay at Holiday Inn in the future because of this experience. Danielle at the desk and the two lovely staff (male and female) that cleaned our room were outstanding. Thank you so much to you all. You made our holiday (which had potential to flop) turn into a lovely experience we will always remember...SEE YOU AGAIN SOON!! xxxxx
October 31, 2013
Rated 4.0 out of 5.0 by Year062 Great location and service
Our view from our room was the thermal village and it was nice and so relaxing. We extended our stay for one nights because 3 nights was not enough to see beautiful places. The staffs were very friendly. So i would love to come and stay again on this hotel and it is highly recommended.
October 26, 2013