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Rated 4.5 out of 5 by 142 reviewers.
Rated 4.0 out of 5.0 by Comfortable hotel with good facilities Room is big and spacious. Bed is very comfortable. Writing table is good. Many power points for charging cell phone, computer, etc. Main problem is bad smell of geothermal mud pools outside room; but aircon of room is filtered, so OK inside room. October 20, 2014
Rated 4.0 out of 5.0 by First Stay in Rotorua as the member of IHG, I selected Holiday inn in Rotorua, and price is reasonable, and they also provide two queen size beds, it was quite good for my family, two adults and one 15 years old boy. Meanwhile the hotel provided quite big range car parking. October 18, 2014
Rated 5.0 out of 5.0 by Excellent Facilities and Service Great value for money, genuine friendliness and knowledge shown by staff, very comfortable rooms and clean facilities. October 15, 2014
Rated 5.0 out of 5.0 by great service staff were very helpful and friendly in all parts of the hotel October 15, 2014
Rated 4.0 out of 5.0 by Good Recovery Check in had a couple of issues however staff member recovered with an enhancement of stay. Room was modern and well kept, however on 1 day it was not cleaned until very late in the afternoon. Very family orientated and great service in the restaurant. October 15, 2014
Rated 5.0 out of 5.0 by Great Choice In Rotorua Comfortable stay with spacious room that accommodate 2 double beds. Staffs were friendly and helpful. Location is good where the tourist spots are within walkable distance and short driving distance. October 15, 2014
Rated 4.0 out of 5.0 by Better quality and service - Only issue I had was whether breakfast was included or not. My confirmation email states breakfast included, but not when I got to the actual hotel. And this was not addressed, I had to pay extra for breakfast on top of the room. October 14, 2014
Rated 4.0 out of 5.0 by World Class We love coming to Holiday Inn in Rotorua. We only live 40 minutes away but we love to enjoy a stay at this hotel every winter to enjoy the smorgasbord restaurant for breakfast and dinner and to relax in the hot pools which are clean and warm. The staff always look after us October 9, 2014
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