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Rated 4.5 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by Value in Rotorua With the IHG Rewards Club we were able to stay at this hotel for a very reasonable price. Including free in room WIFI and a late 2pm check out on request. It was close to the Redwoods for biking and had a hot pool and spa to return to with extra pool towels. The customer service at the reception was friendly and quick. Our ground floor room was large and the bathroom well stocked. Sometimes a little noisy if a large group were arriving. There was a choice of a bar menu or restaraunt meal or a shuttle to take you to/from town. We did think the breakfast was a little pricey. Overall a great place to stay in Rotorua - we thought it would be ideal for a group gathering. July 1, 2015
Rated 5.0 out of 5.0 by A great place to stay with kids My daughter and I had such a great time at the hotel. The room was lovely and the staff were so helpful. We highly recommend the restaurant for breakfast and dinner, great value and nice food June 26, 2015
Rated 4.0 out of 5.0 by A great place for family Always stayed in this hotel everytime we visit Rotorua. One of the best in the area but I think the beds just need to be a bit firmer to cater for the heavier guests but overall, great place and great staff. June 23, 2015
Rated 5.0 out of 5.0 by Friendly Staff with spacious rooms Good size room so was able to relax in space. Friendly staff June 18, 2015
Rated 2.0 out of 5.0 by Needs refurbishment Could be a great hotel but is lacking a very necessary upgrade. Elevators with capacity for only 4 persons are the smallest I have ever seen its not a good look clients lugging baggage upstairs. Room demeanour and ambience has been allowed to lapse cracked paintwork and tired furniture disappointing for a suite. Lack of mini bar well that's again a first for me. Badly damaged sink in bathroom roughly repaired with lashings of white glue is not the standard expected. In saying that staff did their best and were polite at all times. Beds were comfortable and I got a good nights sleep. Hotel is quite well located and appears to accommodate bus groups well. I believe a overall upgrade programme in furnishings in bar, restaurant and bedroom areas must be commenced on a urgent basis. June 18, 2015
Rated 5.0 out of 5.0 by Great value great stay We have stayed at Holiday Inn Rotorua on a number of occasions and always found it to be a happy and friendly place to stay. Great pool area and the staff are just great. Nothing seems to be a problem here. June 16, 2015
Rated 4.0 out of 5.0 by Very clean and quite Have stayed here before and can always rely on the very clean and quite rooms. The beds are comfortable and the showers have great water pressure. The staff are friendly and very helpful. Dinning room is a little bit tight on space but having a fire in the lounge is a lovely way to finish the evening. June 16, 2015
Rated 3.0 out of 5.0 by Nice hotel shame about the little details We have stayed here many time over the past 20 years however our most recent stay was somewhat disappointing. The a/c in the room wasn't working when we checked in and was't heating (it was mid winter). Sure this would have been noticed by the previous guest/staff cleaning the room etc and all that was required was for the unit in the room to be reset. But the first night in our "Deluxe Room" was spent with noisy fan heaters on. There was no soap in our room upon arrival at 6pm. There were no towels in our room when we got back on day 3 despite being out from 10am until 4pm. The alarm clocks are too complicated to operate so basically apart from telling time are useless. Room lighting was poor. TV reception / Sky signal was very poor... about VHS quality... we were advised this was a Sky issue that the hotel was 'working on'. The above issues were really poor for a so called 'Deluxe Room". We have never had so many issues in all our previous stays so it's going down hill a bit it seems. After driving all day from Wellington to Rotorua all we wanted was a nice quiet buffee meal in Chapmans restaurant. Unfortunately Friday must be the day the locals decend on the hotel for a big feed because the place was mobbed, noisy and all the kids had there hands in the buffee trays...yuck ! Just had a quick meal from the menu and left. Very disappointing. Both ? spa pools were closed one evening... for maintenance of both we presume. Shame as it's the one thing you look forward to mid winter. The one positive is that hotel management have finally raised the temperature of the large out door pool to 33 degrees plus so its lovely and warm now for how ever long you stay in. This should have been done years ago. June 5, 2015
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