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Rated 4.5 out of 5 by 202 reviewers.
Rated 4.0 out of 5.0 Family Weekend Lovely Staff who were always smiling and willing to help.Swimming pool and gymnasium were wonderful for my active family. Accomodation was adequate although the beds were way to bouncy, so a little work there. Wouldn't hesitate to recommend to a family. January 28, 2015
Rated 5.0 out of 5.0 by Rotorua visit We really enjoyed our stay in this hotel and stayed for an extra night as we were enjoying both the hotel and Rotorua. January 26, 2015
Rated 4.0 out of 5.0 by Great Staff Such friendly helpful staff, not just the front desk but also the housekeeping staff. Excellent selection of food and great service. Very comfortable beds, had a great nights sleep January 20, 2015
Rated 5.0 out of 5.0 by Enjoyable and relaxing stay Everything went well - easy of check in, room, meals and service. January 17, 2015
Rated 5.0 out of 5.0 by nice place we have stayed here 4 times each time it has been a nice experience. I think the bathroom needs updating and the pool should be closed at 10pm as there wee some very loud people in it this time and they kept us awake. But over all a great time. January 16, 2015
Rated 5.0 out of 5.0 by A great new year's break! We had a great break over the new year as a family. The front desk were very helpful. We appreciated the friendliness of the staff. One notable staff member was Petera who helped us on two occasions with business matters, and was very responsive when we had a couple of 'hiccups' with the room cleaning service. Very encouraging to see a young person who is proactive - certainly strong potential to go further in the hospitality industry. The hotel is very clean and the reception area welcoming and spacious. Just a little tip - an extractor fan in the gym would be appreciated as with five people working out in the small room, we needed to prop the door open to let in fresh air! :) Air con was good but of course did not provide oxygen for everyone working aerobically. Buffet breakfast and dinner and a la carte were good. This is our second stay at Holiday Inn Rotorua and we would recommend this as a great place for families. January 14, 2015
Rated 5.0 out of 5.0 by Large room on 5th floor. Stayed 2 nights in December 2014. Large room on 5th floor with a very comfortable king size bed. Room and bathroom were very clean. Free van ride to the restaurants about 2 klms away. Very friendly staff and would definately recommend the hotel. Enjoyed the food provided at the work conference at the hotel. January 13, 2015
Rated 3.0 out of 5.0 by Great location for Maori thermal village but average overall Hotel could do with a revamp/refresh overall. This is a typical one night stop type hotel. The lobby, bar and restaurant are just average. We had breakfast one morning and found it unjustifiably expensive. The buffet breakfast was quite basic except that it catered for the large Asian community passing through this hotel. I would only recommend it if you would have to overnight in Rotorua. January 12, 2015
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