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Rated 4.4 out of 5 by 292 reviewers.
Rated 5.0 out of 5.0 by Always a pleasure Always a pleasure to stay here, same quality service every time. Restaurant bursting with choice, never leave without being satisfied and always to full to eat breakfast the next day, but still manage to indulge in a excellent barister coffee. Love the wee bicky on the side, a must have :--) July 31, 2015
Rated 4.0 out of 5.0 by good service even though only one night stay in this hotel during our short visit to NZ, we found this hotel is very easy to be located, staffs are very friendly and service is pretty good compare to same price range hotel. had stayed in Holiday inn few different country, all others price included breakfast, seems only this one not comes with breakfast package July 29, 2015
Rated 4.0 out of 5.0 by Provies a good standard of Service Generally the hotel was up to Holiday Inn standard with a comfortable room and service. The one minor disappointment that the room allocated to us did not have a very good outlook. However we were provided with a fabulous buffet in the restaurant, at a reasonable cost! (Outwith the control of the hotel is the smell of the Hydrogen sulphide over the whole town!!!) July 28, 2015
Rated 5.0 out of 5.0 by Looking forward to my next visit. Brilliant. It totally exceeded my expectations. There was only one minor hiccup in billing that was quickly resolved with little hesitation from the staff. Service and facilities in every other way where exceptional. This is a not a cramped little hotel and everything seemed externally well appointed without an air of ostentation. Did I say brilliant! July 24, 2015
Rated 5.0 out of 5.0 by Very comfortable bed and good food. Room was quiet and the bed and pillow very comfortable. Used the buffet for dinner and both that and the breakfast were very good. Would stay again. July 24, 2015
Rated 4.0 out of 5.0 by rotorua stay Excellent stay at Rotorua beautiful pool and spa. Great gym. Fantastic food and the staff were great July 23, 2015
Rated 3.0 out of 5.0 by comfy bed and wonderful heated pool nice place but the rooms are small and the bathroom even smaller. Very noisy we heard people beside us and above us. The pool is so good and very warm well worth it. I do think you can get a better deal at other places but we had no choice as we were there for a meeting. July 23, 2015
Rated 1.0 out of 5.0 by Not up to expectation We booked standard queen rooms as no superior rooms were available during school holidays. The beds were very soft and could have done with being upgraded as they had seen better days. I was stunned that in a 4 star resort that there would be NO on site guest parking for hotel guests, forcing me to park my car across the road half a block away! (We booked two rooms too!). 4 out of 5 lights were out in one of the bathrooms and when my husband went to complain the girl on reception looked blankly at him as if she wasn't sure what his problem was. This was remedied later that evening. I could hear the people in the adjoining room also. Positives? The pool is fabulous! I travel every week for work and stay in similarly rated properties and frankly this one was disappointing. July 21, 2015
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