Rated 4.5 out of 5 by 200
Rated 4.0 out of 5.0 by Perth Gals Great Staff
Such friendly helpful staff, not just the front desk but also the housekeeping staff.
Excellent selection of food and great service.
Very comfortable beds, had a great nights sleep
January 20, 2015
Rated 5.0 out of 5.0 by Davey99 Enjoyable and relaxing stay
Everything went well - easy of check in, room, meals and service.
January 17, 2015
Rated 5.0 out of 5.0 by mummyjojo nice place
we have stayed here 4 times each time it has been a nice experience. I think the bathroom needs updating and the pool should be closed at 10pm as there wee some very loud people in it this time and they kept us awake. But over all a great time.
January 16, 2015
Rated 5.0 out of 5.0 by rosco16 A great new year's break!
We had a great break over the new year as a family. The front desk were very helpful.
We appreciated the friendliness of the staff.
One notable staff member was Petera who helped us on two occasions with business matters, and was very responsive when we had a couple of 'hiccups' with the room cleaning service. Very encouraging to see a young person who is proactive - certainly strong potential to go further in the hospitality industry.
The hotel is very clean and the reception area welcoming and spacious.
Just a little tip - an extractor fan in the gym would be appreciated as with five people working out in the small room, we needed to prop the door open to let in fresh air! :) Air con was good but of course did not provide oxygen for everyone working aerobically.
Buffet breakfast and dinner and a la carte were good.
This is our second stay at Holiday Inn Rotorua and we would recommend this as a great place for families.
January 14, 2015
Rated 5.0 out of 5.0 by Mike6341 Large room on 5th floor.
Stayed 2 nights in December 2014. Large room on 5th floor with a very comfortable king size bed. Room and bathroom were very clean. Free van ride to the restaurants about 2 klms away. Very friendly staff and would definately recommend the hotel. Enjoyed the food provided at the work conference at the hotel.
January 13, 2015
Rated 3.0 out of 5.0 by Chervault Great location for Maori thermal village but average overall
Hotel could do with a revamp/refresh overall. This is a typical one night stop type hotel. The lobby, bar and restaurant are just average. We had breakfast one morning and found it unjustifiably expensive. The buffet breakfast was quite basic except that it catered for the large Asian community passing through this hotel. I would only recommend it if you would have to overnight in Rotorua.
January 12, 2015
Rated 4.0 out of 5.0 by Stevedor Not my Fault!!
Stay was so good! In fact, I thought I would extend my stay for another night, it was that good! (believe me it was until this last incident before we checked out) Everything was happy until the morning of the extended stay where I was harassed by the Breakfast Staff for needing proper payment for my daughter who is 17 years old and should be classified as an adult. I had no problem with that (my daughter being classified as an adult) as that is exactly what I had stipulated in my original booking, never once claiming she was a child to dodge payment, what I now assumed was what the Breakfast Staff was eluding to? Grateful for Audrey from the Front Desk for stepping in to help, (and with ease) but with her having been my 3rd point of contact over the "Breakfast Stupidity" and me being reduced to tears, Breakfast just became uncomfortable. Ate one slice of toast, with my daughter almost embarrassed to eat and quickly checked out of the hotel.
January 12, 2015
Rated 5.0 out of 5.0 by happytraveller23 Great for all, especially Mountain Bikers
Right from the moment I arrived the guys at reception were warm and helpful, had a family lunch with my relatives on Xmas day, food and service outstanding, and best of all, storage room and cleaning area for my mountain bike, and the hotel is really close to the MTB tracks.
Special surprise, during my stay they placed a special Holiday Inn drink bottle in my bike drink holder, this was a nice touch,
Well done to all at Holiday Inn, great stay thanks,
January 12, 2015