Rated 4.4 out of 5 by 374
Rated 5.0 out of 5.0 by Trevsma Super comfortable stay with great view
Easy helpful reservation staff, easy in and out, comfortable quiet room with clean pleasant swimming pool and hot tubs to use up to 10.30 in the evenings.
January 30, 2016
Rated 5.0 out of 5.0 by Jo Anne VG A Night out in Rotorua
We visit Rotoura yearly and stay at a different location every time. We selected this hotel for 2 reasons - I am a Platinum Elite member of the IHG Rewards Club and the location of the hotel (quiet location next to Whakarewarewa Village, a favorite of mine to visit).
Excellent pool and hot pool; no need to pay extra in town to get the same experience.
Exterior of the hotel looks out of place in Rotorua but it was clean, nicely renovated and good buffet breakfast (plus kids eat free).
Internet is a problem in New Zealand - never fast no matter where you go. I was surprised though at the idea of only getting a limited amount of data to use in the room (which was NOT hard to use up).
Electrical outlets are also a NZ problem. W/so many electronic devices that travelers now use, finding outlets in hotel rooms in NZ is a challenge. We staggered our outlet use though and solved our own problem.
January 30, 2016
Rated 4.0 out of 5.0 by WilhelmL Pleasant large hotel
Although the location of this hotel is 'quite a bit of a distance' from the CBD it is a very pleasant spot close to some attractions. Staff and overall quality are very good.
January 28, 2016
Rated 5.0 out of 5.0 by rogerKB Staff focused on customer service
Always a great stay. Very busy hotel with guests and outside diners. Great heated pool
January 27, 2016
Rated 5.0 out of 5.0 by Ferdinand Zhao thanks for the hotel, get relax
get an upgraded room type. pretty surprised.
caz only gold tier, upgrade is not an guaranteed option.
thanks for that!
January 26, 2016
Rated 4.0 out of 5.0 by muzza63 Another great stay
Yet another great stay at Holiday Inn Rotorua, Hotel is consistently at a very good standard, staff always helpful and polite . Late checkout never a problem and always appreciated.
Kids just love the pool, but could do with some other activities , games room etc, for after dinner. Buffet enjoyable but could do with a revamp,( where those powdered eggs in the morning?)
Some of the mattresses getting a bit tired , still, so tired from all the biking no real issue!
Thanks , coming back soon
January 25, 2016
Rated 5.0 out of 5.0 by Ramend Great relaxing place to wind down
The hotel is great but the staffs need to be trained more.The guests should get what they are promised unlike me,I got 2 single beds for 2 people as I had requested a large double bed and I had also requested a room overlooking the hot mud springs.The bar staff was not friendly.No smile or a simple thank you or hello.Maybe she was a bit overworked as she was the only one there.So we ended up getting our own liquour in our room.A loss in hotels revenue.A serious customer relations training should be done.The rooms were not vacuumed around the bed and same case in my friends rooms.Very filthy under beds
January 24, 2016
Rated 3.0 out of 5.0 just ok
It was 2nd time to stay in Rotorua holiday inn.
Food was good. Pool was great.
Overall it was ok..
Front desk staff keep chatting with others while i am waiting for checkout
Room with balcony view was garbage view....
January 22, 2016