Rated 4.5 out of 5 by 56
Rated 4.0 out of 5.0 by muzza63 Rotorua Return
Had a quick overnight stay to take the kids mountain biking.
Staff on check in great, stored our bikes , got a late check out , room was good, dinner & breakfast in buffet, good variety kids always enjoy it.
Only minor issue is there is always some confusion with the Priority Privilege vouchers, get told one thing , then another, you can have food and beverage , then you cannot, Hotel has kids dine free but cannot apply a voucher for free adult breakfast , have to pay for one child to get the adult and other child free.One stay its this way next stay its not.It all gets sorted out but it does not feel great at the time.Maybe staff need some more training.
One request , we would love to shoot down for the day and ride the trails, have a swim, change chill out at hotel , have some lunch.Do you have a day rate for a room ?Or a pool use charge for Privilege members?
Overall a good stay , we will be back.
November 27, 2013
Rated 5.0 out of 5.0 by Jasbelly11 Needs new beds but Service was amazing!
Stayed here for 4 nights with partner and children (9yrs & 6yrs) last weekend. We have stayed in many hotels/motel all over the world and I have never received such wonderful personal and caring service!! The staff need HIGHLY COMMENDING for their dedication to their jobs!
I was unwell on arrival and that was taken into consideration at all times. They went out of their way for me. The staff always smiled, regardless of their tasks. They were courteous, friendly warm and happy to be there. My 9yr old got sick the next evening and vomited all over the bed. After contacting housekeeping for assistance, they were there in a flash! They made no fuss and cleaned impeccably (all at 10pm too!).
The food was DELICIOUS...and what a bargain price deal we received!! The restaurant staff, Lavinia, Charlie and Kahu were amazing. They remembered our names which made us feel special. They went all out to do anything for us!! We were astounded and will ALWAYS stay at Holiday Inn in the future because of this experience. Danielle at the desk and the two lovely staff (male and female) that cleaned our room were outstanding. Thank you so much to you all. You made our holiday (which had potential to flop) turn into a lovely experience we will always remember...SEE YOU AGAIN SOON!! xxxxx
October 31, 2013
Rated 4.0 out of 5.0 by Year062 Great location and service
Our view from our room was the thermal village and it was nice and so relaxing. We extended our stay for one nights because 3 nights was not enough to see beautiful places. The staffs were very friendly. So i would love to come and stay again on this hotel and it is highly recommended.
October 26, 2013
Rated 5.0 out of 5.0 by Jacqb1 Had the best sleep, so comfortable.
Stayed 3 nights in Room 319. Even though overlooks back of hotel we were able to look past and see the thermal pools of Whakarewarewa village. Great location next to lifts without hearing any noise. Hotel has plenty of parking, space in hotel foyer. Excellent breakfast choice in restaurant. Overall relaxing and rejuvenating.
October 19, 2013
Rated 5.0 out of 5.0 by Judy69 Great place to stay .
Once again we had a great stay and will be back again for our
time out. The staff are always very helpful, friendly and go the
extra mile to make ones stay memorable wether it be for one night or three.
October 17, 2013
Rated 5.0 out of 5.0 by rosco16 Awesome service and outstanding view
Holiday Inn Rotorua were A1 from the moment we arrived. The front desk noticed we had booked two queen beds and asked if we wanted to change to a king bed - they quickly made this change and allowed us to check in late morning which was awesome.
The room view over Whakarewarewa Village was outstanding. We could also see Pohutu Geyser from our room which is part of Te Puia. Being volcanic, the landscape continued to change with geyser eruptions, mist and steaming pools.
The buffet breakfast and buffet dinner was amazing. We had plenty of time to relax and talk.
Concierge were helpful. They drove us to and from the CBD and the friendliness and knowledge of the driver was appreciated.
It was great being able to relax in the thermal pool in the evenings.
We are definitely planning to return and bring the teenagers. This hotel is a great place to unwind and staff are friendly and always willing to talk.
October 6, 2013
Rated 5.0 out of 5.0 by Desleed Great way to relax and enjoy
Stayed for two nights. Thoroughly enjoyed our time there. Great buffet breakfast and excellent buffet dinner. Staff very helpful and pleasant. Enjoyed the pool. Enjoyed the location. Would definitely stay there again.
October 5, 2013
Rated 5.0 out of 5.0 by mjbc comfortable and relaxing
congratulations to the Holiday Inn we had a very enjoyable stay
from arriving to leaving the counter staff were friendly and helpful so much so we stayed an extra night
September 30, 2013