Rated 4.0 out of 5 by 142
Rated 2.0 out of 5.0 by briarly Decent Location, Lousy Facility
Even the good rooms are small. The 'beach view' rooms are at least 200 yards from the beach, you can barely see it. The beds are uncomfortable. This is an old and cramped hotel and too expensive for what it offers.
November 27, 2013
Rated 1.0 out of 5.0 by NSC2 Unfriendly staff
I booked the hotel in September for the November stay. I didn't realize that it was a motel type with cars parked in front of the rooms until we arrived there. The website certainly did not reveal that. Since we arrived an hour earlier than the check in time, I asked the lady at the front desk if she could put us on the second floor because I was a very light sleeper. She rejected the request claiming that all rooms were booked. However, when another clerk looked at the room availability, she noticed that there was one available. Yet, Claudia (the first clerk) refused to accommodate making a big deal that she was the one making decisions and she would not do it.
If we weren't disturbed by kids running on the second floor late at night, our stay would have been more enjoyable because the hotel did have direct access to the beach I think the staff at this Holiday Inn can use some extra training in customer relations.
November 26, 2013
Rated 5.0 out of 5.0 by Contessa64 Surprisingly wonderful
With the Manager's Special, we were able to stay for a very reasonable rate. The setting was perfect for us. Loved the little heated pool, which was never crowded. Really enjoyed the cabanas. Enchanted by the tropical setting of palms, hammocks, and then the sparkling ocean. Rooms were classier than I expected with tiled floors and island décor and very comfy beds and pillows. Maid service was excellent. One night my husband had a diabetic crash and the thoughtful man at the front desk gave us his glucose tablets. Wow. That's beyond the call of duty. Also, the front desk folks helped me find out about the Midwest storms to see if our area in Illinois was hit. The Starfish Grille was very fancy. The only issue was the 18 percent gratuity "clause." The word "gratuity" means "free" and people should have the choice of what to tip. But all and all, we look forward to returning.
November 25, 2013
Rated 5.0 out of 5.0 by CShells33 A great vacation
I had a great vacation and my stay at the Holiday Inn was a big part of it. The room was an ample size, comfortable and clean. All of the staff was friendly. The Holiday Inn is right on the beach, which is great. This is the second time I've stayed there and I would stay again.
November 17, 2013
Rated 1.0 out of 5.0 by RDDS Great Location, Poor Management and Outdated Rooms
We have stayed in Sanibel every year for the last 15 years. Unfortunately over the last 3 years, downhill has been the direction of this facility. We like to getaway and do some shelling and will be looking for a new place in Sanibel unless this hotel is updated and becomes under new management.
November 16, 2013
Rated 3.0 out of 5.0 by Margot981 Obstructed gulf views for full view price
This hotel was pretty nice even though it's older. The restaurant staff and food were wonderful. The outside bartenders were rude. Inside bartenders will access to the full bar were much more pleasant and accommodating. The full gulf views I paid for were obstructed with people, the pool, and palm trees since our room was on the first floor. Nothing could be done to move us to the second floor and no discount was made. Other than that, this hotel is conveniently located to access all of Sanibel. I would not go here again just because of the front desk staff not helping us out with what we originally paid for.
November 15, 2013
Rated 3.0 out of 5.0 by MartytheParty Relaxing...but expected more
I love this property & the laid back Island feel you get as soon as you pull in. The location is wonderful & we will be back for sure. The rooms were comfortable & clean.
I do have a few issues. I hate to complain, and I may be totally off base, but in some ways, I expected a little more from this property. I booked 4 rooms for a mini family reunion & requested that our rooms be next to each other. As a platinum member, you would think that that request would have been accommodated, but no luck, we were pretty spread out. Also, we were all in rooms without a view...again, probably just me expecting just a little more, but no luck there either. In addition, I tried to have some wine & cheese/crackers delivered to my parents room for their anniversary, but I was told by the person I talked to that she "was too busy right now & to come back later" - sorry, but I have plans "later." So much for going above & beyond. My last issue is around the beach chairs/umbrellas. The sign says that they will be brought out to the beach by 9am daily. They weren't there until 10:30 or so, so don't rush down to get one. Island time I guess :-)
November 14, 2013
Rated 5.0 out of 5.0 by Arlie12 Holiday Inn, Sanibel
Our stay at the Holiday Inn Sanibel was wonderful. The staff was very pleasant and helpful. The grounds are beautiful, and the beach is just steps away from the hotel. The room was very clean , and decorated with tropical colors. Next door is the Starfish Grille which was excellent too.
November 13, 2013