Rated 3.7 out of 5 by 111
Rated 4.0 out of 5.0 by swws 个别员工服务水平很业余
November 30, 2013
Rated 3.0 out of 5.0 设施陈旧
November 27, 2013
Rated 2.0 out of 5.0 by verynice88 Won't worth the value
I moved from Shanghai Zaibei Holiday Inn Express to this hotel, but to my great disappointment, I don't think this hotel worths the value. If I knew it earlier I would prefer to stay in Holiday Inn Express.
The room is too small, old and worn out. The toilet got unpleasant smell, disgusting, like a 2 star chaied motel.
The doors of the cabinet for the freezer couldn't be closed properly, every time I hv to close 3 to 4 times to make them "stick" back to the side; one of the clothes' hanger broke. At about 8pm, the telephone rang terribly#loud# and it's from the front desk I supposed. The staff said since I was IHG member would like to ask if I got any comment for the room. I reported a "list" of the problems, I think for other hotels the staff would suggest to change a room for the guest, yet, to my disappointment again, I didn't hv this offer#even though I may not want to move#.
Another bad side is : if U stay in Plaza WIng, and want to do the gym, U hv to go to the Great Wall Wing, either by the hotel cart of 1 min walk. However, I don't think anyone will like to go at night to another building for the gym. Guest shud be informed earlier the arrangement of gym as Plaza Wing didn't hv any gym, just a sauna centre but operated by another company.
Sincerely, DON'T stay at Holiday Inn Downtown Shanghai. I know there are renovated rooms but I hope not because I used points to redeem a free room so I was given a bad and full of problems room. Won't stay here again, I will strongly advise those to stay at SHanghai Zaibei Holiday Inn Express, half cheaper, room much bigger, free breakfast and just 5 mins walk more. Trust me!!
November 27, 2013