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Rated 4.1 out of 5 by 29 reviewers.
Rated 5.0 out of 5.0 by Best hotel in the area Courteous and very friendly staff, from the front desk to the people that clean the rooms as well as the people that staff the lounge. They put extra effort into making your stay enjoyable. May 17, 2013
Rated 5.0 out of 5.0 by Great staff and above average accomodations. The staff was freindly, knowledgeable and helpful. Everone from the front desk to the bar/restuarant to housekeeping provided friendly and efficient service to our group. May 17, 2013
Rated 5.0 out of 5.0 by Happy Hotel I have just one word AWESOME, this is the second time I have stayed there and everything was just as good as the first time. May 10, 2013
Rated 3.0 out of 5.0 by Fitness Rooms Fitness equipment is outdated. Some of the oldest I've seen in the holiday inn chain. Equipment next to the pool area doesn't work properly. I've been a platinum member for two years now and I keep getting recognized as a gold member. Only location where this happens. May 8, 2013
Rated 3.0 out of 5.0 by Bad Front Desk Service My husband & I decided to stay the weekend with our kids to have a little stay-cation & enjoy the pool. The girls at the front desk did not seem to like their jobs very much. Only one was friendly during our stay.They took care of our problems & concerns but were very short & seemed like we were bothering them. We had our toilet clog & not function properly the last day & a half of our stay, the bathroom was dirty and the air conditioning didn't function properly. The room also smell musty and had a foul odor. I did tell the front desk about the toilet & maintenance came down to fix it but after the way the girl responded like she was bothered I didn't even bother to let them know about the dirty bathroom , air condidtioning issue or the fact that the toilet was really never fixed. We ended up using the bathroom by the pool for the remainder of our stay.One more concern is that the pool wasn't very clean, there were wads of hair stuck to the bottom & floating around. We were however able to relax, even though there was a room full of girls next to us we couldn't hear a thing. The girls that work in the dining room were very friendly and accomodating. The cleaning ladies were very nice, approachable & helpful. I have worked in customer service in the past & I don't expect red carpet service but a little smile or even a friendly disposition would have been appreciated and does go a long way. The front desk is the first point of contact when staying at a hotel and dealing with unfriendly people did not make me excited to stay or make me want to refer this hotel. I am by no means trying to be a complainer but I do know issues can not be fixed unless they are brought to light. I do hope that if I ever do decide to stay here again that I will be able to have a great experience and write a better review. May 7, 2013
Rated 4.0 out of 5.0 by Good visit Room was nice, very clean. Hotel staff was helpful. Although the weekend was a very busy one for the hotel, everyone was kind. The breakfast was great and plentiful. May 6, 2013
Rated 5.0 out of 5.0 by Wedding Reception We had my daughter's wedding reception in the banquet rooms here and we couldn't have been happier. Great prices (and I really shopped around first), great food, and great service. They even helped us clean up and pack everything away afterwards. Spent the night - very clean, comforatable, and had a great breakfast in the morning. I would recommend this to everyone I know. May 4, 2013
Rated 5.0 out of 5.0 by Comfortable and QUIET!! The Southgate Holiday Inn is the best hotel in Southgate. Clean and quiet. (They actually have a quiet time where revelers can gather downstairs if they insist on revelling!!). Best bed and linens of all the Southgate hotels. Only reservation is that the hostess on duty didn't give us the best directions to our room, but we figured it out anyway. We'll be staying here every time we visit our family in Southgate! April 28, 2013
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