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Rated 4.1 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 Clean and comfortable Not the best Holiday Inn we have used, but not bad for a tourist oriented area. The room was clean and amenities as expected. Hotel was undergoing renovation, so perhaps the staff was a bit distracted. July 8, 2014
Rated 1.0 out of 5.0 by Sub par AC System The AC system is on motion sensors. This means when you are asleep in your bed and not walking around the room, the air will shut off. And it will stay off until you get up again and trigger the motion sensor. It made for a very uncomfortable stay. We were up every hour to turn the air back on so that the temperature would be comfortable in the room. July 7, 2014
Rated 5.0 out of 5.0 by advice I enjoyed the stay but as a note for those coming to visit...the hotel is within walking distance but I would suggest driving down to parking area because there is a ton of walking around down there...for the hotel, it would be nice to have some type of shuttle to the historic areas July 5, 2014
Rated 5.0 out of 5.0 by A PLACE TO STAY FOR PASSING THROUGH! Every time we are in travel mode to Florida or back we always stay here. Our experience has always been very positive! July 1, 2014
Rated 2.0 out of 5.0 Roaches, no towels, no Wifi We stayed at this location 3 years ago wen visiting St. Augustine, and we were so happy with our choice at that time. We have since always chosen a Holiday Inn for accommodations when we are traveling, and have always had a good experience. So naturally, when we chose to visit St. Augustine again to celebrate my birthday with friends, we made reservations at the same hotel we stayed in last time. Unfortunately, our experience this time was very different. Within 5 minutes of arriving in our room, we heard the toilet running. This continued every couple of hours for our entire stay. Then on our first night there, we had to kill a nearly 3 inch roach (no exaggeration) that was running up the wall next to the bed. The air conditioner was extremely noisy and woke us all up several times in the night. It sounded like a truck was driving through our room. The WiFi never had enough signal to be useful. On our second day, we returned from touring the city extremely hot and sweaty, all anxious to take showers. Our beds had been made and our dirty towels had been collected, but no clean ones were left for us. We were close to the gym so we just went in there and grabbed a stack of towels. We noticed that night that even though red juice had accidentally been spilled by us the night before on one of the beds, the sheets were not changed. There was a still a large red spot on the white sheet. On our third and final day, we were contemplating whether to eat breakfast at the buffet in the lobby at a ridiculous $13.99 per person, or venture in to the historic district. While sitting around deciding and getting ready to pack, we again saw a massive roach running across the floor and then across my friend's bare foot. He kicked his foot only to have it fly on to the bed where my friend and I were sitting. Screaming and chaos ensued, as you can imagine, while our husbands tried to find it and kill it. It ran behind the TV stand, and returned again about an hour later, at which point we were able to kill it. We all immediately grabbed our stuff, quickly packed, and got the heck out. I was horribly embarrassed to have invited our friends along for my birthday weekend, only to have them stay in a room with all of these disgusting visitors and other issues. My friends of course are trying to make me feel better by saying it makes for fun memories and they had fun anyway, but I am disgusted. And the amount of money I spent on this two night stay, I could have stayed several nights in a cheap motel and probably had the same experience. I'm not convinced I will return to this hotel again, and I'm certainly disappointed I am out so much money for the experience we had. June 25, 2014
Rated 5.0 out of 5.0 by short vacation Nothing else to make comment off. In general a nice stay. June 25, 2014
Rated 5.0 out of 5.0 by Newly remodeled rooms and great location We recently stayed here on vacation. Property is super close to the historic district, and we could either walk directly to where we wanted to go, or take a very short walk to the local trolley tour stop and hop on that. The rooms we stayed in had just been remodeled, so everything was new and clean. Staff was very friendly and super helpful about both the hotel facilities and all the attractions. We will definitely stay again when we return to the St. Augustine area. June 22, 2014
Rated 4.0 out of 5.0 by Good location The only reason I didn't give a 5 star is because wifi was not available during our 3 day, 2 night stay. Took our iPads to front desk where, of course, everything worked fine but In our room you could get a signal only in the bathroom near the shower in a corner. On second day advised front desk again and from the response received, they knew it wouldn't work in our room/area. Why advertise free wifi If you cannot have it at every location?!? Breakfast was very, very good and ladies (servers) were absolutely wonderful. Trucks took up a lot of parking spaces and none available on Sat night when hotel was at full capacity, front desk clerk was helpful in guiding us to park at front near fence but not ideal, car could easily have been hit. Super comfy beds, we slept beautifully. June 22, 2014
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