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Rated 4.3 out of 5 by 560 reviewers.
Rated 5.0 out of 5.0 by often stay We have stayed at Holiday Inn at The Rocks many times. Always have a comfortable stay with the convenience of being near Circular Quay, Rocks Market, and a nice walk to the Opera House to see a show. You have to go to the roof.The view from the rooftop pool is hard to beat even for a local. We have a favourite place to eat up the street and breakfast at the hotel is fantastic. I would expect to be back soon. July 23, 2014
Rated 3.0 out of 5.0 by Box of Chocolates We use the Old Sydney whenever we stay in Sydney - because it's convenient. We are there 2-3 times every 2 months. Lately the service at the front desk has been frustrating - friendly but incompetent, and on one occasion recently argumentative. I actually had a front desk clerk call after me to have the last word and I had walked some yards away from the reception . It's all well and good to be greeted as an Elite Platinum member and all that - but that's where it ends. There is no valet parking as such. Getting into the hotel from George St is a nightmare - never anybody at the front of the hotel to take the car, help with bags or get the taxis out of your way at the door step ! Nowhere to offload your gear. Two visits ago I had a debate - no argument - with the desk clerk about what constitutes a Harbour view room. Circular Quay is NOT Sydney Harbour - and certainly no harbour view when there is a massive cruise liner in the window from the 4th floor. On last weekends visit we were checked in at first under another persons name with a very similar spelling. We were told there was no valet parking available and we would have to park elsewhere - we had to find that parking - and that we had booked and paid for 2 nights (actually buy one get one free - huh ?) - when we had booked one night. Fortunately, I had my reservation with me and we sorted out the problem and were offered parking after all - the desk clerk pulled up the wrong booking. This after waiting on a Saturday afternoon queue - no line for regular corporate customers. The package that we took included wine and chocloates on arrival - we didnt ask for that, it was just part of the package left - but they arrived well after we had booked in, gone for a walk, got a coffee, and returned to the room. To add insult to injury they charged us $45 for the parking when our IHG reservation clearly says $39 - only $6 but where's the attention to detail ? It's still a very convenient location and a reasonable hotel, but there's a difference between a genuine interest in your guests, and just speaking platitudes from a corporate script that lacks warmth and sincereity - and not everyone wants their surname being announced to all and sundry in the check-in queue behind you. Old Sydney Holiday Inn is like Forrest Gump's box of chocolates lately - you never know what you will get from the front desk. Rest of the hotel is fine, Breakfast buffet is comprehensive, good quality, fresh and something for everybody. The location in Sydney is as good as it gets. One more thing - when we had the debacle at the check-in, the clerk told me that we had booked the "buy one, get one free offer". Having been an IHG member for many years I have never seen nor been offered a buy one, get one free offer. As for upgrades for Platinum Elite - you get what you book. July 23, 2014
Rated 5.0 out of 5.0 by Great stay in old Sydney After an 8 hour flight delay, my family of four finally began our Australia vacation in Sydney at this property. Grant, the manager at the front desk, handled a room mix-up that was partially my fault beautifully. The location was wonderful, with great views of the iconic Sydney Bridge and Opera House, a Saturday market right outside the door, and good restaurants nearby. My daughters now want a juice machine; you could make your own juice at the breakfast buffet. I highly recommend this hotel, mostly because of the location in Sydney and the staff that bent over backwards to make our stay comfortable. Thank you again, Grant. July 22, 2014
Rated 4.0 out of 5.0 by Location location location For a short stay I found the holiday inn to be perfect to visit all the tourist spots and good restarants and bars in the rocks region.i stayed for two nights with my daughter and since we only came back to sleep we found it adequate.the bathroom was quite aged and looked like it needed a good makeover but overall we were quite satisfied with the overall accomodation. July 21, 2014
Rated 5.0 out of 5.0 by Home in the Rocks This was the second time we stayed at the Holiday Inn Old Sydney, this time for 8 nights. We love it. It's like our home in the rocks. The rooms have a classic old school feel to them while being clean and well maintained. They really suit the feel of the building and the surrounding area. The breakfast is excellent and the bar has a good selection of food and drink options for the nights we didn't want to venture out to the nearby restaurants. The staff are genuinely friendly and react quickly to your needs. We loved coming back to this hotel in the evening as it felt just like coming home. Even little things like being able to use the guest laundry all add to the experience. We will definitely be back. July 19, 2014
Rated 5.0 out of 5.0 by Ideal position and great service I would highly recommend a stay at the Holiday Inn in the Rocks, Sydney. Position is so central to everything you would want to do. View from rooftop is superb of harbour bridge and opera house. Staff were most obliging. July 18, 2014
Rated 4.0 out of 5.0 by Good bed. Rooms and decor rather tired compared to many other holiday in. Hotels in the UK. No air con. Just a cool or warm airflow. Had to have my room keys cut three times in a four day stay. Need to sort that out. July 18, 2014
Rated 5.0 out of 5.0 by Service is amazing. Love staying here, nothing is ever a problem for these lovely people it's a pleasure to stay here. July 18, 2014
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