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Rated 4.2 out of 5 by 313 reviewers.
Rated 4.0 out of 5.0 by excellent location and friendly staff. Stayed several time. I like the location next to yorkdale mall and enjoy the interior atrium space and friendly staff and delicious food and drinks. Highly recommended. However, I hope to see renovation efforts as the hotel needs to brush up. October 25, 2014
Rated 5.0 out of 5.0 by Front entrance Love the hotel. My only issue is the walking gate to the mall requires the customer to walk in mud to the sidewalk. A simple brick or concrete patch will address this! October 24, 2014
Rated 3.0 out of 5.0 by Poor help from front desk staff Overall a pleasant stay. Room was clean and quiet, beds comfortable. Perplexed as to lack of knowledge of front desk staff on Sunday morning (Oct 19th). I was trying to get downtown for the start of the TO Marathon. This is a LARGE event of 25,000 people with an early start of 8:45 am! Early that morning, around 7 am, I asked the fellow on duty about where to catch the subway downtown. He directed me to Yorkdale Mall--but did NOT indicate a) that the subway is on the FAR side of the mall or that b) the subway doesn't start til 9 on Sundays!!! I wasted 40 minutes of time racing over there and back, and could easily have missed the start. Would be helpful if staff had basic knowledge to help guests from out of town manage better. October 24, 2014
Rated 5.0 out of 5.0 by Excellent Staff I enjoyed my stay at the Holiday Inn. The staff are extremely helpful and accommodating. October 21, 2014
Rated 5.0 out of 5.0 by Outstanding The best Holiday Inn I have ever stayed at. Reasonable price, great service, and clean and comfortable rooms. This was my third time staying there. It was near everything I needed to get to and also very close to great shopping. Food was way better than expected also. October 20, 2014
Rated 5.0 out of 5.0 by Second home Very good staff. Room is comfortable. A good second home. Also, its close to my Downsview office and very good shuttle service. October 20, 2014
Rated 5.0 out of 5.0 by Restaurant and Food Services The Manager was very accommodating, however it appeared they were very understaffed and the food on the buffet had sat way too long, therefore the quality was not up to standards. October 20, 2014
Rated 3.0 out of 5.0 by Convient area Overall it was ok, just ok. The rooms are priced reasonably well, if everything goes ok. Our first room had a mildew/body odour smell that was rather strong coming from the shower curtain. We immediately requested another room of which the staff was quick to switch us over. Second room was fine. The wing got renovated recently, but this did not include new HVAC units and ours rattled all night. The bathroom fan did not work, so it won't be long before this room starts to smell to from the moisture. Parking lot is gated and our card used to get in and out did not work and we had to buzz the front desk to get out. Restaurant is really expensive so we avoided it. Not really what I expected from a Holiday Inn. I was disappointed. This is still a great place to stay when visiting downtown TO. October 18, 2014
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