Rated 4.1 out of 5 by 135
Rated 5.0 out of 5.0 by Oren The perfect place for visiting Toronto
My wife and I have only good things to say about the Holiday Inn Yorkdale. We shall certainly stay there again when visiting Toronto.
Toilets- they are of the old water guzzling type, and it is a bit silly for you ask client to "Go Green", when you are wasting water with your toilets
Entrance- your entrance on Dufferin is poorly marked- the signage should be much bigger and more contrast and well lit at night. After all, you are asking us to enter a Honda Dealership primarily.
Entrance to Hotel and Parking on Right-- Again, poorly marked and lit- signage should be large and well lit and grab your attention the moment you enter from Dufferin.
November 30, 2013
Rated 4.0 out of 5.0 all good
Everything was great except for one thing, chlorine odor was objectionable. Holiday Inn should upgrade ventilation system to address issue or recommend getting a room that doesn't faced atrium.
November 29, 2013
Rated 4.0 out of 5.0 by Marmer58 Noisy heater
Your heating units next to the windows should be replaced if they can't operate without making a lot of noise. There are a great many more modern heaters on the market that work better, look better and take up less space. It affected our ability to fall asleep. Otherwise, your hotel served it's purpose and met our needs.
November 28, 2013
Rated 4.0 out of 5.0 by Gupone Food
Very suspicious codfish on Friday night ---maple sauce poor choice
I reported to the head of operations
November 27, 2013
Rated 5.0 out of 5.0 by ags1230 Breakfast Buffet
Breakfast Buffet provides a good variety of hot and cold.
Love the location of hotel - can walk to shopping centre, easy to get on and off Highway #401
November 27, 2013
Rated 5.0 out of 5.0 by Chair1 Exemplary service
Attended HI Yorkdale as an organizer of a large (200 attendees) function for three days. There was nothing the staff wouldn't do for us, and with a smile! The staff learned my name quickly and were friendly and supportive. The rooms were set up exactly as requested, food was served immediately when scheduled, and clean up was done in a flash. The food was wonderful, tasty and plentiful. The room was comfortable and quiet. I simply can't say enough how wonderful the staff - not just one or two, ALL the staff - were. Thank you for making a stressful weekend so much easier. It was greatly appreciated. Stars to you all!
November 18, 2013
Rated 5.0 out of 5.0 by Ted64 Consistently good!
Always an exceptional experience. Comfortable and welcoming environment. One of my favourite properties to stay at.
November 16, 2013
Rated 1.0 out of 5.0 by Helen44 Double Billing on my Visa
I was double billed for the 2 rooms I had booked. I had paid for both rooms in advance to get a better rate. When I arrived at the hotel the front desk asked to have my Visa swiped for "incidentals", stating this was hotel policy. I was shocked to see my Visa bill when I got home as it was billed again and for much more than the advance rate.
I contacted Visa to initiate a dispute of these charges and they were able to have them taken off. I also confirmed 2x that our rooms (I had booked a total of 3 rooms, 2 of which I paid for and 1 paid for by our other friends), and requested that these rooms be in close proximity of each other...again, this did not happen, our friends were put on another floor above us. I had even called the night before to ensure that they would do this and was assured that they would. The third issue I had was that the front desk lady said she would waive the parking fee and then went ahead and charged me for it on checkout. I had to go and have these charges taken off. She asked me what reason she had given me the day before to waive the charges. Should they not know the reason if they are going to offer it to guests? This whole experience was most frustrating to me and does not constitute good customer service. The best surprise is always NO surprise.
November 14, 2013