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Rated 3.5 out of 5 by 182 reviewers.
Rated 3.0 out of 5.0 by Decent, dated property. Farther from airport than I expected. The hotel could use some updating. Our room had some stained furnishings. Giant lobby area is underutilized and sparsely decorated. Friendly staff. Prompt, reliable airport shuttle, though the airport is about 5 miles/10 minutes away, which seemed far for a hotel with "airport" in the name. The price was right -- significantly cheaper than other IHG properties in the area -- which might make you look the other way on a few things to reap the savings. I might stay here again but can't say another newer hotel closer to either downtown or the airport wouldn't be more attractive if priced similarly. July 24, 2014
Rated 4.0 out of 5.0 by Good for Easy Airport Access This hotel has all of the comforts and amenities as any Holiday Inn. The staff is friendly, the room is clean, and you can have a hearty breakfast before noon. However, the hotel is not situated for tourists wanting to access Downtown San Antonio and the parking is limited due to a shared parking structure with other hotels. July 24, 2014
Rated 1.0 out of 5.0 by POOR CUSTOMER SERVICE The staff was rude from the moment we got there till the moment we left!! I would never stay here again nor would I recommend it to anyone:( July 23, 2014
Rated 2.0 out of 5.0 by Not the best nor the worst Table in the room was falling apart and had already been repaired several times. $10 breakfast voucher per person leaves you paying about $5 per person, small breakfast buffet. Really nice water fall in lobby. There were homeless people on the street watching every car as it would drive in. July 22, 2014
Rated 5.0 out of 5.0 by Pleasant staff, efficient shuttle Shuttle driver, receptionist and waitress were all very personable and efficient, which made my stay a surprisingly pleasant one. July 22, 2014
Rated 2.0 out of 5.0 by Need remodeling. The rooms need remodeling. Old A/C and toilet was not working properly. July 20, 2014
Rated 2.0 out of 5.0 by Unsatisfactory Night Stay Upon arrival, the main halls of the hotel were extremely hot. The room was extremely hot and took some time to cool down. The bathroom was dirty, with hair in the bathtub and "gray" hair on the coffee cup lid which was on the bathroom sink counter. I called the front desk for help with my concerns and using the television, left a message, but no one returned my call the entire night. Exhausted after a 16 hours drive, I could not wait for anyone to help with a room change if anything else. Needless to say, I will never stay at this hotel again, regardless of the fact that I stay at a Holiday Inn when traveling. July 16, 2014
Rated 5.0 out of 5.0 by comfortable bed very comfy but the complimentary breakfast needs to be changed a little July 16, 2014
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