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Rated 3.5 out of 5 by 136 reviewers.
Rated 4.0 out of 5.0 by great restaurant for supper and breakfast room and restaurant were very nice but the elevator was extremely slow and only one of two worked. the maids and their large carts took up much of the elevator almost every time we wanted to use it.I recommend fixing the second elevator and adding one for just the maids February 27, 2014
Rated 3.0 out of 5.0 by Below Holiday Inn Standards This facility is not being maintained like the others that we have experienced. Either maintenance is very poor or it is reaching end of life. Has two elevators. One has not been working for three months and the other is marginal. Would barely recommend this property. February 27, 2014
Rated 5.0 out of 5.0 by Nice place We were instantly upgraded which was nice and got money off on the buffet breakfast. We were very happy about that. The gate that was near our room slammed so hard it woke us up a few times. Other than that I would recommend staying there. It was nice. February 26, 2014
Rated 2.0 out of 5.0 by You can do better As a Priority Club Platinum member I expect more from my hotel than I received. The bed seemed older and sagging a bit, the toilet had issues flushing and the shower didnt drain well. This hotel was not up to par with most of the Holiday Inns I have stayed at. February 23, 2014
Rated 3.0 out of 5.0 by Not your typical Holiday Inn This hotel is in serious need of updating. The curtains need to be replaced. The part that keeps the sun out had holes in it. The elevator (only one was working) was very slow. Carpets need to be replaced. It is one of the few hotels that have smoking rooms otherwise we probably would not stay there. No refrigerator or microwave. February 23, 2014
Rated 4.0 out of 5.0 by A wonderful stay We were in Tucson for the Gem show, and staying at the hotel which was hosting the event was fantastic. We have not been able to stay there in the past, and it made such a wonderful difference staying on the property. We will definetly stay here again! February 17, 2014
Rated 1.0 out of 5.0 by One of the worst Experiences with HI. Showed up at 8:30am and asked if early checkin was available. They said no rooms were available but would take my info and call me if a room became available. Got no call which was a bad sign. Came back at 3pm and was told they tried to call but there was no answer (i have voicemail mind you). That must have been a lit because it turns out the suite I had reserved was still no cleaned so they dispatched a housekeeper and I finally got checked in at 3:30pm. No recognition for being Platinum Priority. Anyway, the hits didn't stop there. The room was pretty decent however the sink did not work. The plunger controlling the drain cap was broken so sink did not drain. The negative experience did not stop there. The restaurant is pretty gross. Most of the coffee mugs have extensive staining or even lipstick on them when served. Ordered an ice tea and the bottom was full of tea grounds. Bar was OK but staff was fairly grumpy. Desk staff very distracted talking about their other jobs and texting on their phones. Only the managers did seem to care but were overwhelmed with other guests problems as well. Property was fairly noisy (other guests). The guy in the room next to me had his door open revealing an overturned couch and mattress on the floor. I definitely won't be returning to this property and as a result of this and one other Holiday Inn I stayed at in the fall, I am going to forsake my Platinum status and find a more consistent hotel chain. Oh by the way, I was traveling with 2 coworkers. One had to wait 30 minutes as well and then needed to get switched to another room because her room was dirty. The other got checked in right away but found his toilet plugged by a "surprise" overlooked by the housekeeping staff. February 15, 2014
Rated 1.0 out of 5.0 by Terrible hotel They had our names at the desk, but no rooms, can you call that a reservation? 3 hours later they bumped someone else's reservation and gave us a room, but did nothing to compensate us for the aggravation and lost time. The internet didn't work in the room and the housekeeping only came about half the time. February 14, 2014
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