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Rated 4.1 out of 5 by 285 reviewers.
Rated 5.0 out of 5.0 by Great choice for people in transit We stayed one night on a 12 hour layover. This is an excellent choice for people in transit. The hotel is a well-oiled machine when dealing with travelers in transit. The check in was fast, they gave us information about food options, shuttle times, and breakfast, and then sent us on our way. The room was clean and comfortable. The shuttle is free and takes you right to your terminal in just a few minutes. A great experience overall. 19 July 2014
Rated 5.0 out of 5.0 by JFK Holiday Inn experience We experienced a very pleasant stay on our return from a 3 week South African Family Safari. 18 July 2014
Rated 1.0 out of 5.0 by Dont Stay here The quality of service was very poor. The hotel had a power outage upon my arrival. The front desk staff was in total disarray. I arrived at the hotel roughly 10:30 pm after driving 7 hours. The hotel cancelled my reservation without noticed because they could not get an authorization from my card the day of my arrival So instead of calling to confirm if I was arriving late; they cancelled it. Mind you I am a priority club member. I was informed by the staff that this is their policy. I questioned, why would you try to get an authorization from my card in my file, what if I planned to use another card. He just kept saying it ways thier policy. I told Bryan that in my confirmation there was nothing stated about them doing it. Tiffany, another front desk staff member did not want really help with checking in that night do to it being very hectic so she walked away from the customers waiting to get helped to continue chatting with someone from her country and returned to only stand at the counter and not offer her help to anyone. Byran, was able to find me a room but it was one bed vs. two beds and I was traveling with my daughter. The room I was in was a very small corner room. Bryan tried make a REALLY bad situation better by discounting $50.00. I was ok with it. I requested something in writing from him; his computer was now having issues and Tiffany reluctantly helped. Bryan explained to her what needed to be done. Needless to say, she charged my card incorrectly. I was never informed that I needed a password to access the internet; once I was aware, I called from my room numerous times only to have the call be disconnected. I send my daughter downstairs to get the code while she is downstairs I decided to call again from the room and call from my cell, Bryan answers the line that my cell is coming in on. I am furious. The night manager was never on the property even though there was a sign that stated she was there. The crew that worked June 28, felt like it was the keystone cops. They were tripping all over each other. I understand things happen but this team did not have a plan in place to keep the customers calm and happy. 17 July 2014
Rated 4.0 out of 5.0 by Great Staff I stayed at this hotel while in town for a wedding. The hotel facilities are pretty much what you might expect - adequate, clean accommodations - but the staff was incredible. The front desk staff went above and beyond to welcome us, recommend a local favorite haunt for dinner, and help us find our way around the area. I noticed them giving the same exceptional service to the customers ahead of and behind me as well. It was hands down the best experience I have ever had checking into a hotel. 13 July 2014
Rated 5.0 out of 5.0 by Guest Very impressed! The front desk staff were so charming and welcoming, the kind of reception you'd experience at a 5 star hotel. 10 July 2014
Rated 1.0 out of 5.0 by They have work to do! Too many problems to type all over, would not recommend this hotel. 10 July 2014
Rated 5.0 out of 5.0 by great I always enjoy my stay at holiday inn express. Looking forward to my next trip from Bermuda an again I will be at your hotel. Many thanks 09 July 2014
Rated 5.0 out of 5.0 by Great place to stay at JFK Satisfactory and comfortable stay during our trip to New York and travelling via JFK 08 July 2014
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