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Rated 3.9 out of 5 by 99 reviewers.
Rated 3.0 out of 5.0 by Parking No complaints about the hotel itself or the staff. However I would not stay at Knowsley again or recommend it. Due to regular conferences and evening meetings by non residents,every evening I returned to this hotel there were no parking places!! I would have booked 3 nights per week until December but the (lack of) parking has put me off. 13 September 2014
Rated 5.0 out of 5.0 by Goog experience Stayed with my two children. Staff efficient and friendly at check in/out. Rooms clean and well maintained. Only negative was that it was a bit noisy due to doors banging from other hotel guest entering and leaving their rooms. 12 September 2014
Rated 5.0 out of 5.0 by A very pleasant surprise I found this to be an excellent example of an HIE hotel with a very nice and larger than usual room. The bathroom was first class, clean and bright and also bigger than usual. 11 September 2014
Rated 4.0 out of 5.0 by Comfortable Room, great service Overall the stay in the hotel was very good, service was great. Staff very polite, friendly and helpful Room was clean, spacious and comfortable Breakfast was good, enough variety however perhaps a little more variety required on the hot buffet. Although constantly being replenished and 'topped up'. 11 September 2014
Rated 5.0 out of 5.0 by Great service Could not fault the hotel. The staff were very friendly and only to happy to help you if needed. The only problem was I slept on the sofa bed which was very uncomfortable. My daughter slept in the bed and had a good night sleep. Will be staying here in the future. 02 September 2014
Rated 1.0 out of 5.0 by BASIC PROPERTY !!! I visited the property over the August Bank Holiday. Pros:The only redeeming feature about the visit was the reception staff,Tracy, who was very friendly and extremely helpful. Cons: Arriving late after a long journey it was very disappointing to learn that the reception staff also have to double up as bar staff, which left the reception area unattended, to the frustration of guests wishing to check in. The key card to my room never really worked and I had to make several trips to the reception to change the card. The breakfast area was a chaos, as there were not enough tables for everyone. Surprisingly, the property does not have air conditioning, but did have a fan, but the room was still very hot and stuffy. Wifi was free but not worth bothering with, as the signal was very poor . On one of the days, housekeeping did not even clean my room, and I had to request fresh towels from the reception, which were promptly delivered. As a gold member I expected a certain level of standard when visiting HIE, However,on this occasion I was very disappointed with with this property. 29 August 2014
Rated 5.0 out of 5.0 by affordable accommodation, well maintained hotel This hotel proved to be good value as compared with similar hotels in the area, the hotel is kept to a good standard and I found the beds to be very comfortable 29 August 2014
Rated 4.0 out of 5.0 by Friendly staff, good value We stayed here for one night to attend a family party in nearby Prescot. We chose this because there are not many hotels in the area and we have used Holiday Inn Express before elsewhere, and knew they are ok. It is ideal for Knowlsley safari park, being right next to it and if you were visiting Liverpool but city centre was booked out or too expensive it would be a decent choice, being only a few miles out and right on the junction of the M57 and A580 (East Lancs road), also is fairly near to Liverpool airport. There is also plenty of free parking at the hotel. Bear in mind though that it is in an area lacking public transport, so taxis would probably be required. It wasn't too expensive for us to do this for the 5 miles to Prescot. The reception staff were very friendly throughout our stay and seemed genuine. The general interior appearance of the hotel and the rooms was that it could do with a bit of updating, but it was ok and everywhere was clean. There is a complimentary breakfast including cereals, croissants, sausage, scrambled egg, beans, toast, yoghurts, tea, coffee and fruit juice so enough to start your day. The bar area is ok, plenty of choice of soft drinks, bottled beer and cider and spirits, but a couple more draught beers would be good. We did not use the dining so can't comment but did notice that they had menus for Indian and Italian takeaways that can be delivered directly to your room. On the subject of the room, it was comfortable and clean, as was the bathroom (with shower and soap dispensers). Tea and coffee facilities are provided but as usual in hotels more sachets would be nice. There was no iron and board in the room but they were available from reception. The only gripes we had was the absence of air conditioning, the weather was not warm on our stay but we had to have the window open all night to let some air in, and the comfort of the pillows and the pull out bed was not very good so this needs to be improved upon. Overall if this hotel is in the right location for you, we would not put anyone off staying here as it was more than adequate. 28 August 2014
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