Rated 3.9 out of 5 by 64
Rated 1.0 out of 5.0 by Cassie1987 Not helpful
I was in my room for and hour and a half and had to leave about 4.30pm due to a family emergency. I was still charged for the room even though no services were used and not only that 2 payments were taken from my card and I am still awaiting one to be refunded after 4 days. I have rang every day to no avail. I am not happy with this service at all.
20 February 2014
Rated 2.0 out of 5.0 by DG500 Not the best experience!
Checked in after booking 2 rooms and was offered 1!
An additional charge was then taken from my bank account for the pre paid 2nd room. Got their in the end with the extra charge refunded but not the best start to our weekend away!
15 February 2014
Rated 5.0 out of 5.0 by I love South Africa Brilliant venue outside Liverpool City Centre
This hotel is approximately 6 miles outside of Liverpool City Centre but with very easy access to the M57 and the centre. Although adjacent to the motorway we never experienced any noise and enjoyed 3 good nights sleep between Christmas and New Year. We had a mobility access shower room which was great (plenty of hot water) but do not take anything into the shower room with you as there isn't anywhere to hang or put anything and the floor obviously gets very wet. This aside the room was lovely and clean and warm.
The breakfasts, in our opinion, are very good. Plenty of cereal, fruit, yoghurt, a few items of hot food (sausage, beans and scrambled egg), toast with preserves and fruit juice, tea and various types of coffee.
A very enjoyable 4 days spent here and if you want a reasonably priced hotel for a stay near Liverpool then this is the one.
Well done Holiday Inn Express Knowsley - will certainly stay again if we are in the area.
03 January 2014
Rated 5.0 out of 5.0 by Angie68 Comfortable bed, good service
The room was very clean and comfortable the staff are very noligable about the surrounding area, the breakfast is good if you want something hot or cold. If you require anything for the room the staff are more than willing to get it for you either being tea, coffee or a cot bed. Great hotel very friendly staff would recommend to everyone.
02 January 2014
Rated 5.0 out of 5.0 by Phillips4 Excellent value for money
The rooms were very pleasant, comfortable and felt really clean. The breakfast was fine with a very reasonable choice on offer. I wouldn't hesitate to recommend this hotel to others and I would certainly stay here again if I visited the area again.
01 January 2014
Rated 5.0 out of 5.0 by WoodsSquared Fantastic experience
We regularly stay at hotels for business and for leisure and we can easily say that this was one of the best we've stayed at for a long time.
The checking in process was quick, the location was easy to get to & the team were knowledgeable & friendly.
Would definitely use this hotel again.
25 December 2013
Rated 2.0 out of 5.0 by WheelieOne A Parking Nightmare!
During our stay there were numerous conferences going on and people attending these monopolised the limited parking spaces at this hotel. Particularly annoying for me as I am wheelchair bound and they also occupied ALL of the disabled bays!
We were also unable to use the lounge area because it was already full of. . . yes. . .conference attenders, and at 10pm on the first evening, we were woken by loud applause from one of the conference rooms.
We left a comments card about it at reception when we left but got no response. Three phone calls all resulted in "The manager isn't here - we'll get him to call you back". We're still waiting and tired of paying for phone calls.
We wont be staying there again - which is a pity because the hotel itself was clean and comfortable - even though the décor was a little tired - and the staff couldn't have been kinder.
14 December 2013
Rated 1.0 out of 5.0 by mike1562 noisy hotel
Stayed on 3rd floor on a Saturday night, corridor outside doors banging all night and shouting from rowdy guests very little sleep , breakfast very good and included in rate.seal on windows very bad and could hear roadnoise outside as busy road alongside hotel
04 December 2013