Rated 3.9 out of 5 by 122
Rated 3.0 out of 5.0 by Ro66y Cold / Lack of atmosphere
Check in went reasonably okay, friendly staff, but the young lady couldn't add/marry up IHG card to the booking, she had to ask her relief.
Breakfast was good, however the evening meal choices, for a HIE, were poor, choice being a burger or a microwave meal. There was an option for a takeaway be it Chinese or Indian, not very good choices if staying a few days.
The bar area was very cold (the Penguins had their coats on!!#, I asked for the AC to be turned off, as it was blowing out of the ceiling vents, I was told it was off, so I asked for the heating to be turned up, 'it already was'.
Fortunately, over the road was another hotel, which had my evening time custom as the bar had an atmosphere #and warm#, also a good restaurant.
Certainly this HIE was the worst bar/evening restaurant I have experienced.
15 December 2014
Rated 5.0 out of 5.0 by Patto1 Excellent Service
We have always and still are very impressed with the service of the staff at the Holiday Inn Express, Knowsley.
Over the years the Hotel rooms have started to look well worn. The rooms are in need of refurbishment.
07 December 2014
Rated 3.0 out of 5.0 by kmc23w Typical HiEx Experience
HI Express Knowsley offers and gives exactly what you expect, an efficient, clean and modern hotel that provides functional hospitality and comfort.
Smokers outside the front entrance are somewhat off putting and the odour gets into reception.
02 December 2014
Rated 5.0 out of 5.0 by VictoriasHomeGroup Friendly staff, relaxed atmosphere, clean room
Upon arrive the staff were very nice and I had 1 drink in the bar area which was a lovely atmosphere. Staff friendly on way out. WiFi great connection.
02 December 2014
Rated 5.0 out of 5.0 by West1895 Fantastic room and service
Easy to find easy access to get into Liverpool and surrounding areas friendly staff very comfortable bed and the maids that clean the room should be proud of there work and how the room feels when the customers see it I would recommend this holiday inn and can not wait to go back next year to me one big thank you to all the staff and the breakfast again amazing choice and really first class
26 November 2014
Rated 5.0 out of 5.0 by Ian2000 Staff were amazing
I found the staff at this hotel to be the friendliest and most helpful i have ever encountered. No request was ever too much trouble, no matter the time of day or how busy they were. i would recommend this hotel to everybody and I will be using it again for both business and pleasure stays in Liverpool.
21 November 2014
Rated 4.0 out of 5.0 by Debs69 Short stay
Overall hotel is ok, had a few issues with room which were not resolved within our stay so bit disapointing, 2nd bed was very lumpy so didn't sleep well,
Hotel very central tho which is a plus
20 November 2014
Rated 5.0 out of 5.0 by DA55 Good value easy access from just outside the city
I booked 2 rooms on a Friday night through my IHG customer account, I found the hotel clean and tidy and al staff very friendly; basically good value and a good experience
18 November 2014