Rated 4.7 out of 5 by 138
Rated 2.0 out of 5.0 by HappyFamily4052 Best customer service!! BUT.....
I first have to say that the staff at the Holiday Inn Express Oswego was extremely friendly and gave wonderful service. They tried to do everything possible to help us. We had to stay for 15 days while we waited to close on our house. The breakfast is excellent (thank you Judy!), Heather (front desk) was so friendly and would play with the kids while she wasn't busy at the front desk. That is the only reason I won't completely flunk this hotel. The staff works really hard to make your stay as pleasant as can be. The problem lies outside of their reach -- we needed both a crib and a second bed for our 2 kids. The crib mattress was terrible. My son, who is normally a good sleeper, was up at 5:30 every morning and yelling to get out. The sofabed was something out of a horror movie - the bars ran the width of my other son's back and were so raised that he had to sleep sideways in between them. And the mattress was so thin that the springs were actually VISIBLE. Imagine the comfort level of even trying to sit on that couch! He came into bed with us every night. While I love the hotel staff, we would never stay there again. Your furnishings desperately need replacing!! And please try to find a way to get rid of the humidity without having to set the air conditioner at 50. And if you're staying there, be prepared to use your data allowance on your phone. Their wifi stinks. I had to log in with the hotel code evey time I wanted to anything on the computer, and there was only 1 place in the hotel room that it worked - right next to the window. Walk 3 feet into the center of the living room, no more wifi.
17 September 2014
Rated 5.0 out of 5.0 by Dan in Roanoke Nice stay in Oswego
The rooms were roomy and nice. The staff were very friendly and really seemed to be intent on making us feel welcome and have a good stay. They cared.
10 September 2014
Rated 5.0 out of 5.0 by Billyd64 80th Party
Overall very pleasurable stay. Friendly staff, comfortable rooms clean rooms. Good food, friendlu staff
02 September 2014
Rated 5.0 out of 5.0 by whitedvrn excellent staff
I was so impressed with the staff who checked us in. She was busy with other things but made us feel welcome and cared for.
Coffee was fresh and hot at check in and fresh cookie were not far behind. who doesn't love fresh baked cookies!
02 September 2014
Rated 5.0 out of 5.0 by Papa Bear 3 Like visiting good freinds
I and other family members have stayed at this hotel several times and have never been disappointed with anything. The staff is friendly, helpful, courteous and anxious to make our stay comfortable.
The staff is on a first name basis with each member of our family and greets each one of us as though they are truly glad to see us.
All levels of service and facility are excellent and reflect consistent good management.
26 August 2014
Rated 4.0 out of 5.0 by Mom of a college student great Holiday Inn Express experience
We had a great experience staying at the Holiday Inn express. The staff very friendly.
25 August 2014
Rated 5.0 out of 5.0 by Blackhawks fan professional staff, clean
The staff were very friendly and helpful. The pool was a little small and cold. The room was comfortable and clean.
21 August 2014
Rated 5.0 out of 5.0 by Kaayy Relaxing Stay- Very friendly
Staff is extremely friendly and very helpful and accommodating. The Hotel manager, Anita is very pleasant with customers as well. Breakfast items were always available and we were never made to feel rushed. I liked the room atmosphere as well. I slept through the night. Usually, when I am sleeping away from home, I miss the comfort of my Tempur-pedic, but the mattress in my room was very comfy and I had no morning back pain.
20 August 2014