Rated 4.4 out of 5 by 44
Rated 5.0 out of 5.0 by MichaelM60156 No surprises.
Surprises when traveling are usually bad news. No surprises when traveling usually means things are good.
Clean room. Quiet. Comfortable bed. Very nice breakfast.
Location is convenient to the I-270 spur, and apparently right next door to the Pontoon Beach Police Department. So, pretty good security too.
11 December 2013
Rated 5.0 out of 5.0 by wjm560 Comfortable, convenient, friendly.... BUT
If IHG does not soon begin offering smoking rooms, I'll be staying elsewhere.
18 November 2013
Rated 3.0 out of 5.0 by WheelchairGuy1981 OK stay, but not the best
We stayed here for a night. It was a okay stay, but not the best we have ever had. My wife and I stayed here as it was a good stopping point for our trip back home. The hotel seems a bit dated when walking inside and the rooms showed it too. The furniture definitely was dated, but in average condition. I booked an ADA wheelchair accessible room and the bed was at a good height for me to get out of my wheelchair, the best I have had in quite some time. On the flip side, the bed was REALLY saggy in the middle. We felt like we kept rolling into each other all night long. The refrigerator in this room did not work very well, and it clicked all night long, making sleep dang near impossible. At first, I thought it was a neighboring room making the noise. The lady at the front desk was the same lady when we arrived and left from our trip. While she was nice, I did not get any recognition for being a Rewards Club member. We also found her outside smoking when we came and went to do some sightseeing and again while we were leaving. No one was at the front desk at all during checkout, which I thought would be a security risk, which I guess they just depend on the police station being right across the parking lot. We couldn't even express concern about the bed or refrigerator noise because of no staff at the front desk upon departure. Would I stay here again? Maybe...
14 November 2013
Rated 4.0 out of 5.0 by rosebud26 convenient, fairly comfortable
I have had extended stays @ this hotel several times ~ the most recent just having been 10 nights. The hotel is convenient for me as I am visiting people in Granite City and of the available lodging I have found this Holiday Inn Express to be the most comfortable. However, this most recent stay proved to be the least favorable I've had there. Two days housekeeping just failed entirely for me. Returned late @ night to find nothing had been done. Got towels from the front desk and that was fine but really, I think daily housekeeping is included in the room rates! Families with loud, raucous children were a problem a couple of nights. Kids RUNNIG the halls @ all hours and no supervision made sleeping difficult. Soccer being played in the parking lot and vehicles being hit w/the balls also wasn't a positive experience. The front desk staff was accommodating and offered, even late @ night, to housekeep my room when the housekeeping had not. On the positive side, when they did clean my room it was very well done! When the disruptive people weren't staying on my floor the place was quiet and comfortable. Continental breakfasts were good and the breakfast lady was very pleasant and accommodating. Location is convenient to both sides of the river. Lots of truck traffic which is sometimes noisy. I just think the atmosphere and attention to the patron were not as top notch as they have been in past stays. Also, no offer was made to adjust my rate for days that housekeeping failed.
11 November 2013
Rated 5.0 out of 5.0 by toomanytravels Staff was very helpful and friendly. Room very clean and more then we expected.
Upon arrival, the desk clerk made sure we had the room requested. Checked to make sure the room was ready for us and asked if there was any further assistance they could give. Once in the room we were surprised to see a well set up room. We found it to be very comfortable and quite. the next morning the breakfast was enjoyable and fresh.
A very good place for anyone traveling through Pontoon Beach.
07 November 2013
Rated 3.0 out of 5.0 by Bob28347803 Run like a Holiday Inn of the Past, will return to a struggling hotel chain.
If you want a quite peaceful place, don't come here.
If you want a smoke free room don't come here.
If you want to sit down for breakfast, don't come here.
If you want to be acknowledged when you walk by the front deck and the manager is there, don't stay here.
Kids running around the halls and up and down the stairs.
A room at the end of the hall next to the roadway.
Smoke drifting up to the third floor from the smoking section, you know the one infront of the main entry door.
Too many quests on the weekend to get a place to eat, or too few chairs. Bring your own tongs when you grab some bread, they don't supply them on the weekends.
Been there more than 200 days in the past 4 years, you would think the manager would say, Hi.
I won't be coming back to this hole.
04 November 2013
Rated 4.0 out of 5.0 by Omaha90 Very Good 2 day stay
Stayed two days while in St. Louis for the World Series. I thought this was a very nice hotel. Very quick trip into downtown St. Louis (20 mins), but you were staying in rural Illinois with a small town feel. Taco Bell & McDonalds 2 mins away - Police station right across parking lot. When checking in, front desk staff were very, very nice & accomodating (I had to change my 2nd night reservation to use points, and they helped make this a seemless transaction). Hotel was decorated for Halloween, room was clean & quiet. A/C ran well and we had a great night sleep in the beds. Standard HI Express breakfast available so nothing special there but still nice. Overall, I thought very good value for the money and it saved me a lot of money not staying in downtown St. Louis for the World Series where rooms were going for $500+ / night.
31 October 2013
Rated 5.0 out of 5.0 by Emrys16 Well Maintained
The staff was very friendly. The Hotel in a whole was in great condition and was a wonderful stay. Very close to food and main road of transit. I definitely recommend staying here on your travels. I will be staying here again.
21 October 2013