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Rated 4.1 out of 5 by 49 reviewers.
Rated 1.0 out of 5.0 by Unfavorable experience I checked into the hotel and was given a room. The wireless internet was non-existent in that room and I was given another. After moving into the new room I had to contact the internet support staff as the internet signal was weak. I was told the hotel had an access point out and they would look into it tomorrow. The next day came and I informed the front desk of a couple of issues that I had noticed. The desk clerk took all of my comments and wrote them down. That evening I returned to my room to find only two of the issues I had been addressed. Again I informed the front desk of the outstanding issues. The next evening when I returned none of the issues had been addressed. I again advised the front desk staff of the issues. The next morning I found the bottom of the tub had a crack, allowing water to leak all over the floor. I again informed the front desk about this and the other issues. When I returned none of the issues had been addressed. I took the maintenance man into the room and pointed out the issues. It was during this time I was told the front staff was forwarding my issues to the general manager but the general manager was not informing maintenance. The maintenance man addressed all the issues but the cracked tub and apologized profusely. The next morning I checked out. When I went to talk to the general manager he conveniently had something else to do. I can not in good faith recommend this property 27 February 2014
Rated 1.0 out of 5.0 by No bargain All the issues mentioned in other reviews are accurate. The noisy toilet- yes No TV remote in the room on arrival Room temperature was about 45 degrees Room was as clean as they could get it, but everything seems old Can stay downtown St Louis in high quality hotel for the same $$$ No REAL restaurants nearby 10 February 2014
Rated 5.0 out of 5.0 by Good Basic Accommodations The hotel represents the basic standard that we expect from Holiday Inn, a comfortable and secure room, with a decent breakfast included. We would stay there again. 10 February 2014
Rated 2.0 out of 5.0 by Happiness Erased Furniture is old and drawers bind & stick. The iron leaked. Bathroom sink drained slowly and the commode tank leaked. Worst of the two was the bathroom commode tank leaked into the bowl and about every 10-minutes the tank would re-fill with water. The noise of water filling the tank was LOUD, so loud that it would woke me several times during the night. The next morning I reported the commode and sink to the hotel employee at the front desk. The sink was repaired but the commode was not. I had to turn the water off to the toilet so I could get a full night of sleep. When I checked out I told the same person at the front desk that the commode was not repaired. Her only comment was "I apologize." 26 January 2014
Rated 1.0 out of 5.0 by horrible stay was not worth the money I paid for this hotel room 01 January 2014
Rated 5.0 out of 5.0 by No surprises. Surprises when traveling are usually bad news. No surprises when traveling usually means things are good. Clean room. Quiet. Comfortable bed. Very nice breakfast. Location is convenient to the I-270 spur, and apparently right next door to the Pontoon Beach Police Department. So, pretty good security too. 11 December 2013
Rated 5.0 out of 5.0 by Comfortable, convenient, friendly.... BUT If IHG does not soon begin offering smoking rooms, I'll be staying elsewhere. 18 November 2013
Rated 3.0 out of 5.0 by OK stay, but not the best We stayed here for a night. It was a okay stay, but not the best we have ever had. My wife and I stayed here as it was a good stopping point for our trip back home. The hotel seems a bit dated when walking inside and the rooms showed it too. The furniture definitely was dated, but in average condition. I booked an ADA wheelchair accessible room and the bed was at a good height for me to get out of my wheelchair, the best I have had in quite some time. On the flip side, the bed was REALLY saggy in the middle. We felt like we kept rolling into each other all night long. The refrigerator in this room did not work very well, and it clicked all night long, making sleep dang near impossible. At first, I thought it was a neighboring room making the noise. The lady at the front desk was the same lady when we arrived and left from our trip. While she was nice, I did not get any recognition for being a Rewards Club member. We also found her outside smoking when we came and went to do some sightseeing and again while we were leaving. No one was at the front desk at all during checkout, which I thought would be a security risk, which I guess they just depend on the police station being right across the parking lot. We couldn't even express concern about the bed or refrigerator noise because of no staff at the front desk upon departure. Would I stay here again? Maybe... 14 November 2013
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