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Rated 4.3 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by comfortable bed and pillows All in all we were very pleased with the room, with the breakfast room. My husband especially enjoyed the pancakes. 15 January 2015
Rated 5.0 out of 5.0 by From the moment I waked in. The staff was friendly and helpful. The only small complaint is the parking. But I guess sharing a lot with 2 other hotels that it is unavoidable. Other then that everything was excellent! 15 January 2015
Rated 5.0 out of 5.0 by Very pleasant stay It's always a pleasure to stay at the HIE in Staten Island. The rates are reasonable and the staff is exceptional. Maria at the front desk is bright and cheerful, always remembers our name and goes out of her way to make our stay more comfortable. We will definitely be back again. 13 January 2015
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY THIS WAS MY SECOND STAY AT HIE STATEN ISLAND WEST. GREAT LOCATION, VERY CONVENIENT. VERY FRIENDLY AND HELPFUL STAFF, ESPECIALLY THE FRONT DESK. MATT WAS WORKING THE FRONT DESK ON BOTH OF MY STAYS. HE WAS VERY HELPFUL IN HAVING A REFRIDGERATOR PLACED IN MY ROOM. WHENEVER WE PASSED THE FRONT DESK HE ALWAYS ASKED IF EVERYTHING WAS OKAY OR IF WE NEEDED ANYTHING. I HAVE STAYED AT OTHER HIE HOTELS AND HAVE NEVER HAD A BAD EXPERIENCE. I ALWAYS RECOMMEND HIE TO FRIENDS AND FAMILY. 12 January 2015
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Excellent location to for some quiet time to relax with easy access to the major attractions of NYC. 09 January 2015
Rated 5.0 out of 5.0 by staff and service extremley helpful and courteusthe the hotel is very accessible to all travel and places to see gettting to new york city or brookyn or new jersey is within range by car or with public transportaion 08 January 2015
Rated 3.0 out of 5.0 by Friendly, accomodating staff Very pleasant staff. Room clean though a bit cramped. 07 January 2015
Rated 5.0 out of 5.0 by Comfort and Great Value! I recently stayed at this hotel with my teenage son for 3 nights while visiting family in Staten Island. We live in California, so flew into Newark Airport. This hotel is conveniently located right off the West Shore Expressway and about a 20 minute drive from the airport, which we appreciated. The hotel offers a complimentary shuttle to and from the Staten Island Ferry, so we were able to spend a day in Manhattan. We really enjoyed the self serve breakfast and coffee every morning, and also the workout room. The staff here is very friendly and helpful, especially Orlando, the manager and Nicole at the front desk. Our room was modern, clean and comfortable and had everything we needed. I would definitely stay here again and recommend it to others. 02 January 2015
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