Rated 4.3 out of 5 by 273
Rated 5.0 out of 5.0 The front desk staff make it worthwhile to come back
I rated excellent because the front desk staff is welcoming, polite with good manners, enthusiastic, professional, accommodating and friendly. Namely Orlando, Nicole, Matt, Jason and Stefanie.
House keeping is poor at best. They do not clean toilet bowls when they should. Tubs left unclean and the room was never vacuumed since the moved in till we left. During my stay they chatted on their phones and with each other every day while the do not disturb sign was on the door.
We stayed in room 312 where the toilet was clogged as well as the tub and the sink. Management zips sleeping on its laurels. Maintenance man came and fixed everything but that hour he spent doing his job prohibited me from relaxing before my first meeting.
Vending machine is not monitored. I spent $1.50 for a Sinckers bar that was melted since the machine was not cold because it was displaying potato chips and chocolate. Again lack of supervision from the management.
Furniture in the room is to laugh at. The closet is so tiny and the bar to hang clothes on is so low my suits were on the floor of that closet. My wife's dresses had to hung on top of the closet. The furniture was made for little people, for sure.
We did not have breakfast.
August 23, 2015
Rated 2.0 out of 5.0 by mr. Mack bad breakfast facility Unstable rates
Promotions non existent first two nights.. Breakfast in the cellar not a joke it is the cellar. Ran out of something everyday. Room rates changed daily. That's a first for me.
August 20, 2015
Rated 4.0 out of 5.0 by Fam-of-4 comfortable
We stayed in this hotel a few years in a row.
Experience is pretty much the same every year.
Good location/price and a comfortable hotel.
August 17, 2015
Rated 5.0 out of 5.0 by Their Mimi Great staff!
Thanks to Matt - Front Desk
Jamie - Housekeeping
Diana?? - Breakfast
Jermal -THE GREATEST 8:00 PM - MIDNIGHT PANCAKE MAKER!!
and to Orlando!
August 17, 2015
Rated 4.0 out of 5.0 by Steve-C-B Relaxing experience and great service
The Holiday inn express provided me with a comfortable and relaxing retreat in which to unwind after stressful business days. Comfortable room with pleasant staff.
August 14, 2015
Rated 3.0 out of 5.0 by Octavios A bit difficult to get to
Everything about this hotel is small and tight!!!
The room with two double beds left no room and I mean no room to move!
The breakfast room is in the basement which means you are looking at parked car bumpers during breakfast!
That we coped with but what was that with the lady doing the breakfast shift!!!!You weren't allowed to sit in the room and drink your coffee or finish breakfast since ten on the dot u were out !
She had us queuing for the tiny lift with take out coffees.
The reception staff were pleasant but not knowledgable in customer service too many 'l'm not sure' responses to my questions and other people's about the area.
August 14, 2015
Rated 4.0 out of 5.0 by Anon33 Location
Great for weddings with three hotels next to each other
August 5, 2015
Rated 3.0 out of 5.0 by csf64ss native islander
it was ok....less than i expected from "holiday inn"....i guess its just a sign of the times.........just a place to sleep........i could have had the same experience in a new jersey "no/tell motel"....payed the toll on the bridege....an still saved money....
August 3, 2015