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Rated 4.3 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 Beds Like Clouds I needed a place to rest while in New York and had been to a holiday inn back in Ohio and loved it. I figured if I can find one here, I will get a good night's rest. And I did! The beds are like what I imagine clouds to be like. Soft, fluffy, and you seem to melt in a way the fits you. The pillows were also quite soft and clean. No strange smells, or noise. The rooms were clean and arranged in a pleasing way. My particular room had a nice view of the skyline in Staten Island. There is plenty of places to park, either front or back, and the areas are well lit for safety and visibility when getting your belongings out of the car. There's a fitness place in the basement area, a breakfast area and rest rooms all for convenience. The staff were friendly and helpful and made checking in less stressful. I recommend this place if you are look for a place to rest, but want good recharging sleep. August 28, 2015
Rated 5.0 out of 5.0 The front desk staff make it worthwhile to come back I rated excellent because the front desk staff is welcoming, polite with good manners, enthusiastic, professional, accommodating and friendly. Namely Orlando, Nicole, Matt, Jason and Stefanie. House keeping is poor at best. They do not clean toilet bowls when they should. Tubs left unclean and the room was never vacuumed since the moved in till we left. During my stay they chatted on their phones and with each other every day while the do not disturb sign was on the door. We stayed in room 312 where the toilet was clogged as well as the tub and the sink. Management zips sleeping on its laurels. Maintenance man came and fixed everything but that hour he spent doing his job prohibited me from relaxing before my first meeting. Vending machine is not monitored. I spent $1.50 for a Sinckers bar that was melted since the machine was not cold because it was displaying potato chips and chocolate. Again lack of supervision from the management. Furniture in the room is to laugh at. The closet is so tiny and the bar to hang clothes on is so low my suits were on the floor of that closet. My wife's dresses had to hung on top of the closet. The furniture was made for little people, for sure. We did not have breakfast. August 23, 2015
Rated 2.0 out of 5.0 by bad breakfast facility Unstable rates Promotions non existent first two nights.. Breakfast in the cellar not a joke it is the cellar. Ran out of something everyday. Room rates changed daily. That's a first for me. August 20, 2015
Rated 4.0 out of 5.0 by comfortable We stayed in this hotel a few years in a row. Experience is pretty much the same every year. Good location/price and a comfortable hotel. August 17, 2015
Rated 5.0 out of 5.0 by Great staff! Thanks to Matt - Front Desk Jamie - Housekeeping Diana?? - Breakfast Jermal -THE GREATEST 8:00 PM - MIDNIGHT PANCAKE MAKER!! and to Orlando! August 17, 2015
Rated 4.0 out of 5.0 by Relaxing experience and great service The Holiday inn express provided me with a comfortable and relaxing retreat in which to unwind after stressful business days. Comfortable room with pleasant staff. August 14, 2015
Rated 3.0 out of 5.0 by A bit difficult to get to Everything about this hotel is small and tight!!! The room with two double beds left no room and I mean no room to move! The breakfast room is in the basement which means you are looking at parked car bumpers during breakfast! That we coped with but what was that with the lady doing the breakfast shift!!!!You weren't allowed to sit in the room and drink your coffee or finish breakfast since ten on the dot u were out ! She had us queuing for the tiny lift with take out coffees. The reception staff were pleasant but not knowledgable in customer service too many 'l'm not sure' responses to my questions and other people's about the area. August 14, 2015
Rated 4.0 out of 5.0 by Location Great for weddings with three hotels next to each other August 5, 2015
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