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Rated 4.3 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Customer Service This hotel provided the best customer service that I have received from any IHG hotel to date. They did a great job. 03 September 2014
Rated 5.0 out of 5.0 by nice bed, good tv, and clean bathroom very nice service, and fast wifi too. the breakfast is good, check in/out is fast, requested to change to a bigger room, and request was accepted and change was made right away. 31 August 2014
Rated 4.0 out of 5.0 by August 2014 Encountered a problem with the shuttle which was overbooked. Hotel staff dealt with issue satisfactorily by running a second shuttle at short notice. 27 August 2014
Rated 5.0 out of 5.0 by Atmosphere Staff was very pleasant and helpful. Hotel is new and is being kept very clean. The housekeeping girls done an excellent job. 25 August 2014
Rated 5.0 out of 5.0 by Great service- again Thank you, yet again, for great service from the staff. Due to the circumstances of a bereavement stay for my family, you accomadated us well. Thank you for extended the courtesy of a bereavement rate during this time! 22 August 2014
Rated 4.0 out of 5.0 by Good and very kind front desk service i'd like to share the stay in this hotel, which impressed me a lot. I drive from Washtington DC to new york and live one night in this hotel. Firstly I was disappointed by the long distance from NYC. Just after check in, I realized that I forget my laptop and case in the last hotel, which is another Holiday inn express in Washington DC. My cellphone doesn't work well due to the international roaming. The front desk service guy, Matt, help me contact the previous hotel and give me lots of help. Finally I decided to drive back to washington to fetch my laptop. He give me some candies and bottles of water. I really appreciated his kind help. Finally I got my laptop. and would like to thank Matt again. 21 August 2014
Rated 5.0 out of 5.0 by Great value for NYC on a budget Not in the nicest location, but convenient freeway access on Staten Island, and complementary shuttle service to the Ferry Terminal. The staff was very courteous, the rooms were clean and comfortable (albeit a bit small for 4 adults), and the breakfast was excellent. Overall a great value! 20 August 2014
Rated 2.0 out of 5.0 by Had Some Hiccups First Floor has some humidity control issues. Got a replacement room an hour later. Shuttle service was not great. 20 August 2014
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