Rated 4.1 out of 5 by 11
Rated 5.0 out of 5.0 by alexan55 friendly welcome, excellent service
friendly welcome, very helpful, room was nice, met my expetations
June 19, 2014
Rated 3.0 out of 5.0 by AAOP Nice Staff. Good for one or two nights, no more than that
Clean. It doesn't have a good food variety in the breakfast. Small Rooms, we are a family of four and it wasn't too much space in the room. I recommend the hotel for a one night stay. In general, the staff is really nice and gentle, but the air conditioner of the hotel was not working, our room was really warm and nobody advised us about it. We had to stay that night at this hotel, and they did not try to accommodate us in another IHG facilities or at least to provide us with a fan. That was disappointed.
June 16, 2014
Rated 3.0 out of 5.0 by C.A.L.M. Good value but there is room for improvement
The hotel's location is a good compromise between Zurich and Lucerne. When we got there, there seems to be at least two tour groups checked in. Needless to say, the place was a bit crowded during breakfast and that the staff was not clearing the tables as fast as they should.
I just hope that they at least mix up the breakfast menu once in a while because it is the same everyday!!! If you stay there for 4 days the way we did, it will get very tiring and boring very quickly that you'd rather eat out or skip breakfast altogether.
Lastly, I suggest they have at least two power outlet adaptors for every room for those people with different power outlet plugs. I had an adaptor but for some reason it does not fit the hotels' outlets and I had to request an adaptor for my adaptor!!! I tried to get two adaptors but I was told that there is only one adaptor available per room and I had to put a 25 Swiss Francs deposit. Between my wife and I, we had at least 4 devices that we need to charge on a daily basis.
On the positive side, the rooms were clean and big enough for two people. We were close to the train station which make it a good location. The staff were friendly enough.
June 14, 2014