Rated 3.9 out of 5 by 14
Rated 4.0 out of 5.0 by Giet Good business hotel
Asked for extra services; this was no problem. Beds and breakfast were good.
August 16, 2014
Rated 1.0 out of 5.0 by rdphoenix Dubious reservation/charging system.
I was double charged on 2 different credit card and accidentally found out after a month. Do travelers beware.
Despite having made a guaranteed reservation months ago the hotel manager decided to cancel just hours
before I made to the hotel. After having flown in from phoenix with
family of 4 this was a huge problem. The staff did not have any
details of alternate arrangement. I paid 150 USD just to get to the
hotel from airport.
Finally after 1 hour of confusion I contacted booking.com only to be
told that an alternate hotel was arranged for same price. The location
was not ideal. Finally the hotel staff decided to provide me the room
after one of guest checked out at 11:00 pm.
Lastly I was double charged on 2 differently credit and despite 24 hours after pointing this out no correction has been made.
July 30, 2014
Rated 5.0 out of 5.0 by Dodonian Accessible and nice
As a regular customer I wlll be happy if this hotel keeps its standards for long.
July 22, 2014
Rated 5.0 out of 5.0 by alexan55 friendly welcome, excellent service
friendly welcome, very helpful, room was nice, met my expetations
June 19, 2014
Rated 3.0 out of 5.0 by AAOP Nice Staff. Good for one or two nights, no more than that
Clean. It doesn't have a good food variety in the breakfast. Small Rooms, we are a family of four and it wasn't too much space in the room. I recommend the hotel for a one night stay. In general, the staff is really nice and gentle, but the air conditioner of the hotel was not working, our room was really warm and nobody advised us about it. We had to stay that night at this hotel, and they did not try to accommodate us in another IHG facilities or at least to provide us with a fan. That was disappointed.
June 16, 2014
Rated 3.0 out of 5.0 by C.A.L.M. Good value but there is room for improvement
The hotel's location is a good compromise between Zurich and Lucerne. When we got there, there seems to be at least two tour groups checked in. Needless to say, the place was a bit crowded during breakfast and that the staff was not clearing the tables as fast as they should.
I just hope that they at least mix up the breakfast menu once in a while because it is the same everyday!!! If you stay there for 4 days the way we did, it will get very tiring and boring very quickly that you'd rather eat out or skip breakfast altogether.
Lastly, I suggest they have at least two power outlet adaptors for every room for those people with different power outlet plugs. I had an adaptor but for some reason it does not fit the hotels' outlets and I had to request an adaptor for my adaptor!!! I tried to get two adaptors but I was told that there is only one adaptor available per room and I had to put a 25 Swiss Francs deposit. Between my wife and I, we had at least 4 devices that we need to charge on a daily basis.
On the positive side, the rooms were clean and big enough for two people. We were close to the train station which make it a good location. The staff were friendly enough.
June 14, 2014
Rated 4.0 out of 5.0 by evogelb Very nice Hotel
A bit outside of the touristic spots this Hotel is close to the highway between Zurich and Lucerne, but very quiet.
Lot of touristic groups were here, but the hotel is new and very nicely equipped comfortable rooms (better than many Holiday Inns!) Only disadvantage is the elavators, when a group arrives it is blocked for quite some time
April 22, 2014
Rated 4.0 out of 5.0 by milkalex Good Hotel
Good Hotel in between Zurich and Lucerne. Very close to Train Station, easy access to Public Transportation. Now recognition of Club level status at all.
March 24, 2014