Rated 4.3 out of 5 by 94
Rated 5.0 out of 5.0 by seemelater Always a nice relaxing place to stay.
Everything about my stay was perfect. The rm was clean and orderly. the staff was friendly and on point with my needs and breakful was flavorful.
February 25, 2014
Rated 1.0 out of 5.0 by PeterB1 Time for extreme makeover!
The Albany Holiday Inn Express is long overdue for an extreme makeover. My guest room was dreary and the bathroom was even worse. It appeared that there was missing furniture--like a couch! As an IHG Ambassador Member, I was clearly disappointed and will never book this Inn again.
February 3, 2014
Rated 5.0 out of 5.0 by Zeke77 Excellent staff
This property is a gem in the heart of Albany. Excellent staff, rooms are quite, comfortable and very well updated. There is an on site shuttle that runs all day and will take you to most restaurants/bars near the city until 11 pm for free. Only downside is there is no projectors or screens for the meeting rooms.
January 27, 2014
Rated 5.0 out of 5.0 by AppreciatetheWelcome Brittany and Sam made the stay
When I read the reviews for this hotel prior to my staff I wondered how great the staff could be to merit such high and consistent praise. Having completed my stay I not only understand the praise but feel compelled to add to it. It was my first business trip to Albany and first trip on the train. A colleague recommended the hotel for the price and convenience of the shuttle. Both are, indeed, good. Yet both are overshadowed by the delightful evening staff. I spoke to both Brittany and Sam over the phone confirming the reservation that had been made by my assistant, calling to arrange shuttle pick up at train station and then to follow up with a question after my stay. I had the pleasure of talking with both ladies during check in and then to get a dinner recommendation. While our exchanges were short I was so pleased by their professionalism, warmth and sense of fun. They made me feel so welcome. The accommodations were simple and comfortable. While my room faced the river and the roads I found it to be very quiet and heard nothing from the adjacent rooms or the hall - a real plus. What will bring me back and recommend the property to others is the staff.
January 15, 2014
Rated 5.0 out of 5.0 by Petert2225 Albany New York
Staff was the best I have seen in a long time. I would stay here again.
January 12, 2014
Rated 4.0 out of 5.0 by Lin_NY Location, location
My only complaint is my room faced the highway, which was noisy. However in the middle of the night the freight train came through, noise does not begin to describe the sound. If I go to Albany again, I will ask for a different room location.
January 12, 2014
Rated 5.0 out of 5.0 by NYC Biz Boss Exceptional Staff
The staff was exceptional from the time that I called the property directly to reserve a room, to check-in, to the shuttle service to the Empire State Plaza & the Amtrak station. Overall, it was a great stay for the value. I would definitely stay there again.
January 11, 2014
Rated 4.0 out of 5.0 by OTCARES Comfortable Stay
Great Staff, love the free breakfast and the shuttle service!
January 3, 2014