Rated 4.1 out of 5 by 157
Rated 2.0 out of 5.0 by sti330 poor value for paid price
Noisy very close to the hwy. Bathroom corners needs more care. Breakfast hall floor sticky. Staff very helpfull. As a Platinum member I did not get what expected.
August 23, 2014
Rated 3.0 out of 5.0 by Angel117 Wouldn't stay at this hotel again especially on the weekend
Our overall experience was fair. Albany is no place to visit on the weekend. Nothing was open to visit or even eat except if you like McDonald's.
The hotel staff was very friendly. The hotel itself was kind of dirty. As you walk into the lobby, it smells like a locker room since the pool is located right next to the lobby. The carpeting in our room was very stained. There was no refrigerator which was a disappointment. The breakfast area was complete chaos with no where to sit plus the attendant was never there to restock the breakfast items. The first night we were there the fire alarm went off. Found out later that it was the 2nd time in a day. Apparently, some mischievous kid pulled the fire alarm.
They do offer a shuttle which is great however no one was there to operate the shuttle on Sunday. They also charge $5.00 a night to park in their parking lot which we didn't expect. After talking to the staff, they removed the fee from our bill.
August 21, 2014
Rated 4.0 out of 5.0 by Pretty Tee FRIENDLY STAFF AND COMFORTABLE ROOM
MY husband and I enjoyed our stay at the Holiday Inn Express. The front Desk was friendly and helpful. I love the fitness room because I WAS STILL ABLE TO WORK OUT even out of town, and the fitness was open 24hrs.
I will recommend this Hotel and We will definitely be back. DON'T let me 4 get about the complimentary Breakfast hot/cold it was Awesome ...
August 19, 2014
Rated 3.0 out of 5.0 by Gordon62 Hotel stay
The receptionist on arrival was excellent and we were made to feel very welcome. The room was as expected for the price we paid. The breakfast was good.
The hotel is well located for getting into Albany and has adequate parking.
The only issue was that the fire alarm went off at 0100 in the morning and we had to stand outside for 40 minutes. When we returned to the room, there was noise for the rest of the night so we failed to get a good nights sleep. An unfortunate incident I accept but there was no apology in the morning from the management for the inconvenience when we checked out.
August 18, 2014
Rated 1.0 out of 5.0 by robert19 disturbed sleep
were woken up to a fire alarm at 12:30 am with little to no explanation as to why . also no apology upon check out .
August 18, 2014
Rated 5.0 out of 5.0 by BB08 Great room, great review
WIll always come back here when visiting albany area. Clean, quiet, and quality.
August 18, 2014
Rated 3.0 out of 5.0 by Blueberrygirl Quick stop over on College road trip tour.
PROS: Comfortable night sleep. Good recommendations for dinner closeby. Easy to find from the highway.
Cons: Too many guests at the breakfast, many selections were OUT, and long line to get ANY food. Coffee was terrible=cranky start to the day.
ALSO: Unfortunately, business center printer was broken. Front desk staff helpful to print information and maps from their computer, but administrative lock out prevented printing certain college maps. Caused a little glitch in our day.
August 16, 2014
Rated 3.0 out of 5.0 by Traveler Northeast Not as good as expected compared to other HIExp
Traveling to other Holiday Inn Express hotels, I was expecting this to be a very nice experience. I was somewhat disappointed.
A very nice staff (a bit slow on check in) but the building was not very good.
Breakfast room was very hot. Pancake machine was days without batter.
Our room's light switch was covered by the security latch (latch was positioned wrong by a stupid installer). I hit my head on the coat rack in the dark while trying to find the light switch.
The parking lot was so crowded that getting the car door open without hitting the next car was next to impossible.
I would only come here again based on the price per night being so much lower than at Saratoga hotels and at other local hotels.
Sorry, I expected better. HI Exp are still my first choice if good location and price.
August 13, 2014