Rated 4.1 out of 5 by 289
Rated 4.0 out of 5.0 by EMW69 Good Location
I could tell this was a refurbished older hotel. The lobby, fitness center, and eating area was fairly up-to-date. The rooms are barely up-to-date. The bathrooms are small, and the furniture is out-of-date. The best quality of the hotel is its convenient location right off of a major interstate, and there's plenty to see in walking distance.
April 22, 2015
Rated 2.0 out of 5.0 by billandcarolE Bring an Air Bed!
Very nasty smell on arrival that may be related to the murky swimming pool. Bed and pillows were very uncomfortable resulting in a poor nights sleep, stiff neck and back ache for both of us. The breakfast egg "omelet" was cold in the middle, and there were no gluten free or low calorie options.
April 21, 2015
Rated 4.0 out of 5.0 by John I. Not Happy With This Stay
Not happy this stay. Bathroom could have been cleaner. Found too many hairs from previous guests in bathtub, around sink, and toilet.
Very unhappy with van service and staff response to van service issues.
April 21, 2015
Rated 3.0 out of 5.0 by SamFool Tired property that needs a refresh
This used to be my 'go-to' for travel in Albany, but the property is starting to look like the run-down neighborhood around it.
The once delightful steam room and sauna are now shut down, just like most of the neighboring restaurants and amenities. The area around the Times Arena is full of empty businesses, and the adjacent bus station means there are ample 'questionable' characters to keep eyes open for.
Guest rooms are pretty poor for HI standards. Mine had no desk or desk chair (did not think that would EVER happen) only a round table and upholstered chair which really isn't any good for business travel work.
Room wasn't dirty per se, but dingy. Pillows lumpy, tissue box had two tissues (and I had a cold).
Breakfast was standard HI Express, those nasty omelets, etc. but the pancake machine wasn't working. Seeing steaming coffee being brought out for refill in big PLASTIC pitchers was disconcerting. Most of those are not suited for hot liquids.
All in all, with an abundance of newer properties in the Wolf Road area to choose from for $30-$50 less per night, with better facilities and amenities, this property needs to think hard about cleaning up things.
April 20, 2015
Rated 4.0 out of 5.0 by SNLNJ good location
Good experience, no surprises..............................
April 19, 2015
Rated 5.0 out of 5.0 by Crazypete Amtrak connection - Geat service and location
The courtesy van to and from the Amtrak Station is a plus.
I travel from another city and need to connect with an Amtrak train. So I chose Albany. I have stayed at the Albany Downtown in the past and always had excellent service.
I am planning to stay there again once I know my travel plans.
April 18, 2015
Rated 5.0 out of 5.0 by PDX84 Clean, up to date, and friendly staff
I normally stay at Holiday Inn Express when I travel. The buildings are always clean and up to date. The service is very friendly and the breakfast is awesome. The night shuttle driver is always very friendly and remembers us even though I only stopped in 5 times over the past 3 years. My only complaint over all of my stays was the day shuttle this time. The shuttle service apparently starts at 3 but for my past visits they were always happy to make a special trip. When they couldn't this time because "someone called in" it was no big deal as it seemed like a favor before and they called a cab for me. Shortly after another customer complained that they needed a ride and the shuttle was made available to them. As I was standing right there waiting for my taxi, I don't know why they didn't offer me a ride as well or an explanation. At any rate the normal evening driver was on and as always provided fast and friendly service. Overall, another great experience.
April 16, 2015
Rated 2.0 out of 5.0 by beach time Nasty
First impression is always the most important..Must of been flooded out.. Nast smell troughout hotel...load guest.. no security in parking area.
April 14, 2015