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Rated 4.1 out of 5 by 202 reviewers.
Rated 4.0 out of 5.0 by Friendly staff, well situated hotel Good hotel, situated in downtown area. Very friendly staff and a comfortable breakfast area with a wide choice of breakfast foods to choose from. This was my first visit to Albany and this hotel helped make the visit enjoyable. October 26, 2014
Rated 5.0 out of 5.0 by Excellent staff I have stay multiple times at this hotel, and the staff are always amazing! October 25, 2014
Rated 4.0 out of 5.0 by Staff Great people. Lousy location, not their fault. A bit too expensive for HI. I do not have much more to say except the demand to write something here. October 23, 2014
Rated 5.0 out of 5.0 by Downtown Albany Choice I have stayed at the HI Express numerous times when I travel to Albany. There is a shuttle service to get you around if needed and very friendly staff. The location near the highway makes arrival and departure simple. The bus station is near by as well as having free shuttle service to the airport and train station. October 22, 2014
Rated 5.0 out of 5.0 by Cozy and Convenient We were a group of 13 going to a conference nearby. And from the moment we arrived, we were treated well. Sam, at the front desk was very personable, friendly and helpful. The shuttle driver, I can't remember his name, was very funny, chatty, and gave us lots of suggestions. I must say the halls were not very brightly lit, but that was minor. The surrounding area is not very inviting, but that is beyond your control. All in all we enjoyed the close proximity to our conference center and getting a chance to relax. As the group organizer, I received only 1 negative comment about the faint odor of cigarette in our non-smoking room, but it was not enough to even changed the room. I did get alot of "good choice in hotel pick". October 21, 2014
Rated 4.0 out of 5.0 by accessability to highway good location for visiting our daughter and attending a wedding in same weekend. I have stayed here a handful of times. Usually clean and friendly. Free breakfast is always appreciated. Not a real attractive neighborhood but convenient to our points of interest and easy off the highway. October 20, 2014
Rated 4.0 out of 5.0 by Holiday Inn Great Hotel, my only complaint is that there are no refrigerators or microwaves in the room. This makes it difficult to pack meals for multiple day stay. October 20, 2014
Rated 5.0 out of 5.0 by Your staff was very accomodating. When we were checking out there was a space of several hours when we had checked out but my husband was still in his conference and we were welcomed to stay until he arrived. This was very important since the area was confusing and I could not help but get lost while driving - I have a real problem with that. October 17, 2014
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