Rated 4.1 out of 5 by 272
Rated 5.0 out of 5.0 by GypsySales Not your usual Holiday Inn Express
I've stayed at this hotel twice now and absolutely love it! It has quickly become one of my favorites because of the ambiance of the rooms. It is an older hotel and when IHG took it over, someone got smart and kept all the 'old world' charm of the original property to make this a 'one of a kind' place. It offers 'exercise' suites complete with stationary bikes & treadmills or elliptical machines with a two person Jacuzzi in the bath room. Many suites also have fireplaces in them, as well!! Talk about cozy!! Twice now I have had suites with the Jacuzzi and fireplace and have enjoyed them both times. Don't let the location fool you! There are plenty of places to eat across the street in a shopping area and you are not far from the airport if needing to fly out early. Staff is awesome as well!! I will definitely stay there again when in the Detroit area! Only recommendation I would offer is to request a room to the rear of the hotel as it faces on I-95 and traffic can get noisy pretty early in the morning.
December 16, 2014
Rated 3.0 out of 5.0 by lilfifi Great presentation
The rooms were nice, but the telephone system was out of order for the entire duration of our trip.
December 15, 2014
Rated 1.0 out of 5.0 by traveller417 NIGHTMARE!!!
Where do I begin. First and formost even though I'm an IHG member, no guest should be treated the way I was treated. I felt humiliated and 2nd class.
Upon arrival (12-13-14), I arrived at 10:30am. I requested early checkin and was immediately shot down and told checkin is 3:00pm. I asked the young lady if any clean rooms are available, she stated yes but not able to check me in until 30 to an hr later because it was too early, which made no sence at all. The rudest front desk clerk.
After my family and I checked in, we decided to take a swim. Upon arriving in the pool area, the pool was dirty, beer cans all over the place, towels laying on the floor. We reversed course and went back to the room.
We we in the process of ordering pizza, but neither of the phones were working. My wife went to the front desk to report issue and had to wait 10 min until the clerk returned. The clerk was short and never appologized for the wait. She informed my wife that a maintenance man will check the issue. Maintenance arrived but unannounced, walked in my room without knocking. I was angry and yelled at him to knock next time.
The front desk came to my room to inform me that all phones were out and was unable to move me. The last straw was the broken handle on the toilete. I was not going to call but rather make another resv at another hotel.
Upon checkout, the only bright spot was the afternoon clerk. She was nice and apoligized for my horrid stay.
December 15, 2014