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Rated 4.1 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by Nice room Nice room Pool area not nice Water leaked in hall ways during rain August 16, 2014
Rated 3.0 out of 5.0 by Comfortable beds. Don't get a suite. Overall the hotel was nice and very convenient if you are visiting The Henry Ford Museum. Breakfast was good although the weekday workers were much better at restocking items than the weekend help was. The pool was murky looking so we didn't use it. We paid extra for a suite so we would have more room and so our kids could sleep in a separate room. They are separate rooms but there is no door on the bedroom so it defeats the purpose. The A/C was the biggest issue though. The PTAC (wall mounted heat and air) unit was mounted in the bedroom and the room has a fan system that is supposed to pull air from a vent in the bedroom floor and blow the air out into the other room. In reality the only way to get the main room even close to comfortable was to have it cold enough to hang meat in the bedroom. I think I would have been happier with a cheaper standard room. August 15, 2014
Rated 5.0 out of 5.0 by A wonderful hotel, the best Holiday Inn Express I have stayed at This must be the jewel in the crown of Holiday Inn Express hotels. It was a wonderful surprise to see how clean and tidy this hotel was. Although the decor is traditional it was immaculate and the staff and management deserve massive credit for keeping the hotel looking like it does. Everyone was friendly and for the price I paid it was excellent value for money. I have no hesitation in recommending this hotel. IHG should take note of this hotel and make sure all their other hotels follow the example made by the staff at Holiday Inn Express Allen Park, Dearborn. Thanks for a wonderful stay. August 15, 2014
Rated 5.0 out of 5.0 Over all stay Over all the stay was great along with the service. I recommend this hotel. August 9, 2014
Rated 5.0 out of 5.0 by Beautiful decor, great service The lobby was beautiful, old decor that indicated comfort and elegance. August 8, 2014
Rated 5.0 out of 5.0 by Awesome Staff The staff is extremely friendly. Make sure you see Ana during your next stay at this hotel, she is the best! The counter staff always to greet you with a smile. Tiffany was very helpful, thanks. August 7, 2014
Rated 1.0 out of 5.0 by lack of education from staff and poor service. Hotel did not inform us about the maker fair taking place and that we would have to choose the fair as one of our activities that weekend at the Henry Ford and not be able to choose what we came all the way there to do. Checked into room and found old food in the fridge. Also when calling to book room looking at the packages on the Henry Ford website they said they did not have those packages. Got confirmation that we would get snacks and a camera with our room, when we arrived they did not provide us with either of those. Very unhappy with my stay. August 6, 2014
Rated 3.0 out of 5.0 by Upcharged for king when I had standard room $ I was Upcharged for a king bed suite when I had a standard room w/o asking..... I did not ask for upgrade. I was at Woodhaven holiday inn day before and had a standard room and was upgraded for free because of my point status. Didn't not have time to complain while I was there. As a result, I probably will not stay at this location anymore. August 2, 2014
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