Rated 3.6 out of 5 by 62
Rated 5.0 out of 5.0 by Christineanne Loved it.
We were very impressed with the cleanliness of our room and the public areas. The mornings were quiet with no doors slamming or housekeeping staff knocking on doors and shouting out, "house keeping". There were a lot of choices for breakfast and the dining area was large with a lot of tables. The pool was pleasantly warm and the pool area was clean with plenty of towels. We will definitely stay there again!
December 2, 2013
Rated 5.0 out of 5.0 by Brian52 very nice
Great place to stay for Lions,, Tigers or Red Wings game. Very nice clean unique look. We enjoyed our stay.
November 28, 2013
Rated 1.0 out of 5.0 by CLCFinn Disappointing
The property is in an industrial area, not close to shopping as intimated (which is actually across the freeway). Also, the site is under renovation, meaning lots of dust, partially finished areas and unlocked side entry doors. Security was a bit suspicious and because of this, we attempted to check-out early, but the rude and dismissive manager was completely unwilling to consider a full or partial refund of the pre-paid night because the room was booked through a third-party website.
November 20, 2013
Rated 2.0 out of 5.0 by DUBH PLATINUM NOT WELCOMED
I'M NEVER MADE TO FEEL LIKE I'M PLATINUM STATUS WHEN I STAY HERE. I PREFER TO STAY THERE DUE TO LOCATION AND THAT IT'S A HIEX. THE ROOMS ALWAYS HAVE HAIR ON THE FLOORS IN THE BATHROOMS, AND DIRTY LINEN. PLEASE HELP THEM WORK ON THEIR CUSTOMER SERVICE.
November 10, 2013
Rated 5.0 out of 5.0 by GREG715 This Property Provides An EXCELLENT Experience
I am not prone to give out 'highest grades' throughout a review but this HI Express in Allen Park was indeed EXCELLENT. I made arrangements for myself and two old Navy friends for a reunion. All three of us throughly enjoyed the stay.....including the shuttle provision to and from the Henry Ford Museum/Greenfield Village.
You will not be disappointed choosing this hotel.....
October 29, 2013
Rated 1.0 out of 5.0 by FrequentFlyer1 Poorest Customer Service Experience in any Stay
I stay at many Holiday Inn Express buildings. This was a terrible experience. Room had empty beer bottles on the floor, chewing tobacco on the end table, ear plugs by the TV. I was on a corporate stay. The hostess charged my personal card for the hotel stay vs my corporate reservation. We discussed the credit card issue at check in. I called many times the next day and no one wanted to correct my billing issue. I checked again and I am now double charged on my personal credit card. The staff and management team at this location is the weakest I've seen in all my stays. Very poor customer experience. I would like a call back from Senior Management ASAP.
October 27, 2013
Rated 5.0 out of 5.0 by Noner Very Nice Facility
Facility has a library theme which makes it quite different and inviting. Location is great as well if you're visiting Greenfield Village or the Henry Ford. Staff are great - upgraded me on my second stay.
October 21, 2013
Rated 3.0 out of 5.0 by Leroy23 quiet and comfortable but some problems
This hotel needs to work on their breakfast; everything tasted terrible! I could not understand a thing the desk clerk said to me. And after explaining to her twice that this was to be billed to my company; she charged my credit card. But the hotel was quiet and comfortable.
October 9, 2013