Rated 3.9 out of 5 by 156
Rated 2.0 out of 5.0 by mrrisk One of the few I wouldn't return to.
I've stayed in Holiday Inn brands for over 20 years, mostly for business travel and sometimes for leisure.
I rarely write reviews because I normally get what I pay for, and it is a good cost/benefit ratio; but in this case, it is the first time I would say I didn't like the experience at all.
If the outside temperatura is below 50°F, then the AC unit ONLY works as a Heater... we had one of the worst nights, the room was too hot and my kids and wife were restless throughout the night.
I wasn't acknowledged as a Platinum member, until I asked if the points were added to my account, at that moment the front desk person "tossed" me a bottle of water saying "here ya'go". The hotel was quite empty, but still no upgrade was offered or even commented that wasn't available.
The front desk attendant was simply bitter and I honestly felt like if I had chosen a completely different hotel Brand.
I do hope they improve since the location is fine for the Airport and shopping. So far, I know I wouldn't stay there again.
December 4, 2013
Rated 4.0 out of 5.0 by OregonF Close to MOA
This hotel is just what you expect from the Holiday Inn Express, it clean and comfortable. What is really attractive about this property was that it is very close to the Mall of America and close to the airport. So if you are a traveler, this is a good place to go. The hotel and staff were nice but the layout and getting to the elevator was a little confusing. Overall a good stay.
November 21, 2013
Rated 5.0 out of 5.0 by Roadtrip15 All good! stay here!
It was a fine place to stay. Thank you for the shuttle to the mall.
November 19, 2013
Rated 5.0 out of 5.0 by Vikingfan69 Great Customer Service
We enjoyed our stay. The breadfast was more than pastries and cereal. The staff was very friendly and professional. We really appreciated the shuttles to the Mall of America. The hotel is in a nice location. The room was a little small, but other than that is was a great place to stay!
November 11, 2013
Rated 5.0 out of 5.0 Second stay and will stay again
We first stayed in your hotel last December. Your staff ultimately sold us!! They were so sweet to our kiddos!! So I chose to stay with you again, this time as a Moms weekend away.
Another fantastic stay!! Courteous staff, clean rooms, our toilet was plugged when we checked in and the friendly maintenance gentleman came and fixed it promptly and was so sweet.
Will be staying with you again no matter the reason!
November 11, 2013
Rated 5.0 out of 5.0 by piano27 room temp control
....room was way too warm - thermostat only had heat available - had to open window to cool room down - very cold outside - room got cold in middle of night - Percilla - attendant at breakfast was the best - made the morning - actually asked if I wanted more coffee while seated ..and went and got me some .- price has gone up in recent months - getting a little high for AAA and AARP members - may consider other residences .... ..I don't want to fill out the rest of the survey but no way to opt out and just submit comments ..
November 11, 2013
Rated 3.0 out of 5.0 by Honeybell Needs new mattresses
While this property updated somewhat the mattress was very very soft! It was uncomfortable, lumpy and made sleeping difficult. Would not return to this property for that reason alone.
November 6, 2013
Rated 5.0 out of 5.0 by albertls MSP visit
Great service and location. I'd like to see all HI Express expand the breakfast options and include a hot cereal or waffles.
November 2, 2013