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Rated 3.7 out of 5 by 719 reviewers.
Rated 1.0 out of 5.0 Renovations I was very disappointed that they were renovating the hotel when we arrived. We were only there for 1 night but the pool and hot tub were closed. It would have definitely changed where we stayed if we were told this when booking. We booked on the Holiday Inn website so imo there was no reason this was not disclosed at the time of booking. February 6, 2016
Rated 4.0 out of 5.0 by Construction During our visit it was under construction and had to use a different entrance with no real lobby. but once you got beyond that the room was nice. Breakfast was nice to have a hot meal but there was no staff to talk to about food that was out. January 31, 2016
Rated 4.0 out of 5.0 by Great staff I used the park and fly option. I arrived late but was picked up at the airport and delivered to the hotel. Amanda was great as was the rest of the staff. Danielle was at the check in desk and was friendly even at midnight. The staff in the morning at checkout were attentive and had everything ready to go. I will be back. January 31, 2016
Rated 2.0 out of 5.0 by Not a Restful Night Checked in after attending sister's funeral and to be close to airport. Hotel under renovation. I can somewhat overlook that. Check in was find. Staff that evening was very nice and personable. Got to room 541 and room was clean. Noticed the HVAC system was noisy and went to turn it off. It would not turn off. It sounded like a jet engine was right outside the window all night. And, the little refrigeration made this awful noise when shutting down, it sounded like someone was trying to break in the room. Had to finally unplug. Breakfast was supposed to begin at 6AM. Food wasn't brought in until 6:15. Went to check out and get room receipt. Was to by desk clerk (who was not real personable) that their printer was broken and they would email me my invoice. To date, I am STILL waiting on the invoice. I stay at a lot of Holiday Inn Express hotels and this was by far the worst experience I have ever had. Maybe it will change when the renovation is complete. January 29, 2016
Rated 3.0 out of 5.0 by Construction and more construction everywhere you look. I don't understand why they have hotel open right now. Did not enjoy nights stay. Enter building from side of hotel with check-in in what appears to be a hotel room. Everywhere you look, you see construction so there is no nice lobby. Room got hot during the night. Went to adjust the temperature and found the heat was off in the room so couldn't do anything to turn temp down. At 7:17 am Monday morning construction crew got going (I heard very well from 4 th floor). Just wish they would have made it more apparent on their website that this hotel is undergoing major renovations, not just pool closed. January 29, 2016
Rated 2.0 out of 5.0 by The Hotel was under a major remodel. The old hotel was under a major remodel. It was difficult to access. Construction Zone. Not worth my points I spent. What upsets me the most is there was no notice on the IHG site it was under construction. Not comfortable and inconvenient. I could have stayed at the Crowne Plaza if I had known, and for the same points. I love IHG hotels for their consistency normally and was completely disappointed this time. January 28, 2016
Rated 1.0 out of 5.0 by UNder Construction We were very disappointed to show up to a hotel that should be closed at the point of construction it was under. I used my points for the stay to take my kids to the mall and there was no warning of the construction or that the pool out. We also scheduled a suite and the room we received was barely big enough for a queen bed and a fold out couch. I am sure when it is done it will be nice but I would like my points back that were wasted. January 28, 2016
Rated 4.0 out of 5.0 by Parking undesirable Apparently the parking lot is used as a "park and ride" for the airport, not for people staying at the hotel. I would have to estimate that at least half of the lot had vehicles that did not move for the four days of my stay. This left parking spaces at a premium for people who were staying at the hotel. January 27, 2016
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