Rated 3.9 out of 5 by 159
Rated 3.0 out of 5.0 by Daboys1 Good Location
We stayed here last weekend with a total of 24 in our group. The location to the mall was perfect and the shuttle service was good. We also shuttled to the mall to take the train to the Vikings/Bears Game and it was very convenient. The continental breakfast was very extensive and quite good for buffet type food.
On the down side, our room was extremely hot and maintenance was unable to fix this problem. Actually the entire 6th floor was hot. We left our window open during our entire stay in order to get some sleep without sweating all night. The beds were just OK. I am no used to very comfortable beds in hotels these days and they did not compare. The pillows were also tiny little squares that were not soft. I rarely sleep well in hotels so I was not expecting to get any good sleep on this trip either and I certainly did not.
Location and price and breakfast are still positive features of this hotel and I will try again.
December 6, 2013
Rated 4.0 out of 5.0 by JoeAndRin Everything you'd expect from Holiday Inn
Everything I want at a reasonable price, could I ask for more? In one word... Good. In more words, quick, simple, friendly, good location. Everything I expect from Holiday Inn.
December 5, 2013
Rated 3.0 out of 5.0 by Swany999 Heating systems
I have now stayed at this property twice and had the same difficulty, the heating system needs to run continuously, but the control knob is unmarked, and not sure it make any difference. I did not sleep well either night. The last room was 336.
Hope this helps you.
December 5, 2013
Rated 2.0 out of 5.0 by mrrisk One of the few I wouldn't return to.
I've stayed in Holiday Inn brands for over 20 years, mostly for business travel and sometimes for leisure.
I rarely write reviews because I normally get what I pay for, and it is a good cost/benefit ratio; but in this case, it is the first time I would say I didn't like the experience at all.
If the outside temperatura is below 50°F, then the AC unit ONLY works as a Heater... we had one of the worst nights, the room was too hot and my kids and wife were restless throughout the night.
I wasn't acknowledged as a Platinum member, until I asked if the points were added to my account, at that moment the front desk person "tossed" me a bottle of water saying "here ya'go". The hotel was quite empty, but still no upgrade was offered or even commented that wasn't available.
The front desk attendant was simply bitter and I honestly felt like if I had chosen a completely different hotel Brand.
I do hope they improve since the location is fine for the Airport and shopping. So far, I know I wouldn't stay there again.
December 4, 2013
Rated 4.0 out of 5.0 by OregonF Close to MOA
This hotel is just what you expect from the Holiday Inn Express, it clean and comfortable. What is really attractive about this property was that it is very close to the Mall of America and close to the airport. So if you are a traveler, this is a good place to go. The hotel and staff were nice but the layout and getting to the elevator was a little confusing. Overall a good stay.
November 21, 2013
Rated 5.0 out of 5.0 by Roadtrip15 All good! stay here!
It was a fine place to stay. Thank you for the shuttle to the mall.
November 19, 2013
Rated 5.0 out of 5.0 by Vikingfan69 Great Customer Service
We enjoyed our stay. The breadfast was more than pastries and cereal. The staff was very friendly and professional. We really appreciated the shuttles to the Mall of America. The hotel is in a nice location. The room was a little small, but other than that is was a great place to stay!
November 11, 2013
Rated 5.0 out of 5.0 Second stay and will stay again
We first stayed in your hotel last December. Your staff ultimately sold us!! They were so sweet to our kiddos!! So I chose to stay with you again, this time as a Moms weekend away.
Another fantastic stay!! Courteous staff, clean rooms, our toilet was plugged when we checked in and the friendly maintenance gentleman came and fixed it promptly and was so sweet.
Will be staying with you again no matter the reason!
November 11, 2013