Rated 3.8 out of 5 by 663
Rated 1.0 out of 5.0 Good location
I was coming to the cities for a fun weekend of shopping and relaxing, bringing some family with me. I reserved 2 rooms. After spending the day at the mall we arrived at the Holiday inn express looking forward to relaxing and some pool time. What we found was a building under construction. Only way to get in was walking on plywood through a side door. Then down a long hallway to get to check-in desk. One side of hall was all lined with plastic with holes letting in cold air. I just wish I had been told when I was making the reservation so I could have had the option to staying there or finding someplace else. If I had been by myself it would not have been a big deal, but with others and small children it was not good.
November 27, 2015
Rated 4.0 out of 5.0 by Rob158 Good location
This hotel is convenient for the airport, the Mall of America and the metro system. It was unfortunate that it is currently being extended and refurbished meaning that some areas were restricted, but the service level was being maintained.
November 27, 2015
Rated 1.0 out of 5.0 by KGreeny Under heavy Construction insde and outside
1) I was NOT notified that this Holiday Inn Express was under and in the middle of heavy construction/remodel inside and outside. 2) The temporary side entry is poor at best. Narrow door and the bottom of the door drags. Hard to open!3) The break-fast area is jammed in a closet.4) Hallway(s) are noisy, dirty, and dusty from remodel. 5) Hard to get around construction workers inside and outside.
6) Canncelled my next stay there in December.
November 23, 2015
Rated 1.0 out of 5.0 by Azuero terrible
terrible, regardless that they are under construction. very poor attempt to make it better while under construction. boilers were too hot for some rooms so they turned them off! In Minnesota in winter!!
November 22, 2015
Rated 1.0 out of 5.0 by Alois560 Don't stay here until renovation is complete
Checking into this hotel is like checking into a war zone. The place in undergoing a complete renovation and is a complete mess. I was not warned about this when I booked directly with this location. Had I been told the building is a complete construction zone I would have gone elsewhere. I've staying in many Holiday Inns on business trips and this was the worst experience. Most Holiday Inns are very nice. The rooms in this Inn take me back to the 60's - small and packed with cheap furniture. Difficult to move around, relax, very few electrical outlets. It should have been closed, knocked down, and replaced with a modern Holiday Inn.
November 21, 2015
Rated 1.0 out of 5.0 by Spike S. RUDE STAFF!
the staff was rude, denied me my early check in (which was confirmed through them when i called to make my reservation) and the place is under construction so its just an over all pain. the construction prevented me from being able to relax after 12 hours of travel (after i was finally allowed to even check in 4 hours later than i was supposed to be allowed to)
nothing about this hotel was pleasant! especially with as rude as the staff is!
November 20, 2015
Rated 1.0 out of 5.0 by Matt722 Old Run down property~ getting revitalized
The good news, I gained IHG points, the bad news the condition of the hotel. I was expecting a guest and they were unable to enter the hotel due to the sticking (not locked) door.
Although construction going on, there are dirty areas all around the common areas, workers at 0700 in the morning and dark dingy entrance to find at night. Not well lit or marked.
November 19, 2015
Rated 2.0 out of 5.0 by jey65 Just overnight stay
Met daughter at Minneapolis airport after her 7-hour flight. She was tired and needing shower/rest. Hotel was completely surrounded by construction equipment, unable to locate proper door for entry. Front desk attendant did not give me eye contact or nod, or any indication we were standing there. He was on the phone, but capable of doing so.
The room was clean and welcoming. The shower was not hot, not even really warm and whistled very loudly.
This is not what I expected from the Holiday Inn.
November 17, 2015