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Rated 3.9 out of 5 by 323 reviewers.
Rated 5.0 out of 5.0 by Enjoyed stay here Generally, very good experience. Breakfast and room were comfortable. They only had thick pillows though so had neck issues in the morning. Maybe I got unlucky since they usually have a range available. The bathroom drain was so slow I couldn't finish showering but they fixed it quickly. It was cool they had Scrabble at the front desk, but there were numerous illegal plays on the board so kind of disappointing they were giving out free market rewards for something they weren't taking that seriously. October 20, 2014
Rated 2.0 out of 5.0 by Not a business stop Overall everything was on average with the exception of the wifi and staff service. As a Platinum business traveler with IHG hotels I stay a lot of places for my job. Wifi service is something key to me. The service on the 3rd floor was nonexistent. When approaching the staff they were only concerned with texting on their phones. Apparently I picked junior high week to stay. As I worked in the lobby to get some service it was so loud from the TV playing in the lobby I could hardly focus. The staff was again concerned with other things. There is a lot of choices in the area, sadly this will not be one I make again soon. October 20, 2014
Rated 4.0 out of 5.0 by Great Service Great service, comfortable beds and enjoyed the breakfast selections. Breakfast was great! Kids enjoyed the pool too! October 20, 2014
Rated 5.0 out of 5.0 by Parking at hotel when on trip from MSP Airport tremendous advantage Thanks for providing parking while we were away on our trip for 7 days. The shuttle service to and from the airport worked great. October 20, 2014
Rated 1.0 out of 5.0 by Horrible Hotel The front desk is rude; room was not clean, there was an empty soda can in the room and a used towel in the bathroom. Very disappointed being that I am rewards member, and use HG's for some business trips. I will not use this hotel again. I will continue to use the hotel for other states and cities. October 19, 2014
Rated 5.0 out of 5.0 by Great stay! Great property with oustanding customer service. Front-end staff was very helpful, even allowed an early check-in. Room was clean and having the microwave/mini-frig was a greatly appreciated. Enjoyed the free shuttle to the MoA and nearby attractions. Will definetely stay at the property in future travels, October 16, 2014
Rated 5.0 out of 5.0 by Great staff and great service This hotel was in a great location near the Mall of America and freeway access. The front desk staff was very attentive and friendly and went out of their way to help us with directions and suggestions during our stay. The hot breakfast was great and had a large selection of items to choose from. The rooms were clean and the bathroom amenities were high quality. We really enjoyed our stay! October 16, 2014
Rated 5.0 out of 5.0 by Front Desk Staff Makes it Great. Several stays here. The first people you meet inside, are the front desk staff. They always set a friendly tone, with their accommodative . and welcoming attitude. Very clean rooms, every time. This is definitely my favorite, in the twin cities area. On the road a lot; this summer. Feels like home. My traveling companion worked in hotel security; and when he's relaxed...I feel safe. I will choose this location, again. October 16, 2014
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