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Rated 3.9 out of 5 by 246 reviewers.
Rated 5.0 out of 5.0 by Nice Place Near the Airport Stayed one evening at this hotel and I was quite pleased with quiet and relaxing atmosphere. It was full with lots of kids so I was leery of what the noise level would be like. No need to worry! July 28, 2014
Rated 1.0 out of 5.0 by Hotel needs to be torn down I just got back from spending 2 nights at this hotel. I will say the staff is wonderful but the hotel needs to be torn down and rebuilt. We stayed for 2 days with very little AC the first night. We called and the sent someone up to take car of it. The servoce person was nice but didn't fix our AC. They were out of 2 bed rooms so we were stuck there. The next morning I told the the AC still was not working properly and once again they sent some to look at it while we were gone. About 2pm I called to have someone check to make sure the room was cool. They said they would go into the room and check. Once we got there later the room was even hotter than before. They offered 2 different rooms and we checked them out and they were hot as well. So we stayed in our original room and the brought a fan up. It didn't help much. They said they couldn't give us a refund because we booked the hotel through Southwest airline travel. The toliets hardly would flush and I took a shower standing in 2" of water due to the slow drain. I will never stay at this hotel again until they rebuild it and will never book a travel package through Southwest airlines. July 28, 2014
Rated 3.0 out of 5.0 by cleaning of room the room did not get cleaned one day and the front desk had no one that could do it. They give me 720 member point which is not much for paying for something to be done and not getting it. July 28, 2014
Rated 5.0 out of 5.0 by Park and Fly Package We did a park and fly package. When we returned to the airport and called the hotel shuttle it was not available. However, the hotel told us to take a taxi and they would reimburse us. When the taxi dropped us at the hotel we were immediately reimbursed! Great staff! July 28, 2014
Rated 3.0 out of 5.0 by Maybe a poorly converted Comfort Inn I just stayed at a Holiday Inn Express in Brainerd, MN that was really nice so this was a big disappointment. No plate on my thermostat, I requested one an nothing was ever done. Beds were not comfortable and the lines were not what you would expect from this type of hotel. Toilet had rust stains around it and bath tube felt like it was a cheap cover-up of the old bath tub. Co-worker called in and for an extra $5 was upgraded and given tons of reward points, I booked online via the rewards site and earned just 300 for a queen suite....still trying to figure out the suite part of it. July 28, 2014
Rated 4.0 out of 5.0 by Handy location The rooms/bathrooms were very clean. The only thing I did NOT like was there was a very strong room deodorizer smell in the room when I checked in. It was almost chokingly overwhelming. Luckily it was nice enough outside and the windows open a little bit so I was able to air the room out awhile. Also, the prices were REALLY elevated due to the All-Star Baseball game in town that day. Since I made my reservation the day before and there were limited options, I felt like the price really gouged me! Wish the prices were consistent (or at least not THAT elevated) even when there are activities going on in the Cities. LOVED that you have TURKEY sausage on the breakfast buffet! Wish you offered egg beaters, for those of us who can't eat egg yolks. July 27, 2014
Rated 2.0 out of 5.0 by charges as noted previously charged 1400.00 additional dollars and not refunded for several days, the hotel stated they would contact me to further discuss but never did. July 25, 2014
Rated 5.0 out of 5.0 by My Favorite Place To Stay! I love Holiday inn Express. I've stayed at a number of them when I've traveled. It's very clean and the rooms are nice, as modern as they can be, that's what make the price so right. The beds are not as comfortable as I would like, but it works. The continental breakfast was a very nice treat, I thought I would have to stop some where else to get a decent breakfast, but the hotel had all the fixins i could possibly want, including PANCAKES!! I would recommend Holiday Inn Express to everyone I know. July 24, 2014
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